CX Unplugged

Actionable insights in under 10 minutes

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Social media and customer service success is a long game, but it doesn’t have to be hard. Here are 10-minute explainer videos packed with expert insights to help you navigate trends, crises and competition effortlessly and maximize your impact.

4 proven tips to improve your contact center's FCR rate
CX Unplugged
03:04
4 proven tips to improve your contact center's FCR rate
How to Use AI Chatbots to Improve Customer Service
CX Unplugged
03:27
How to use AI chatbots to improve customer service
5 tips you need to know to effectively manage call center attrition
CX Unplugged
03:05
5 tips you need to know to effectively manage call center attrition
4 burning questions to ask before deploying live chat support
CX Unplugged
04:58
4 burning questions to ask before deploying live chat support
5 must-know social media crisis management tips
CX Unplugged
04:33
5 must-know social media crisis management tips