Binny Agarwal
Freelance Writer, Sprinklr
Binny Agarwal is an experienced B2B content writer and a LinkedIn Top Voice with expertise in SaaS. She loves writing about the latest trends and technologies. Binny is passionate about exploring new ideas and writing about them. She's a traveler at heart and loves experiencing new things.
Customer Service
Drive call center agent engagement with this actionable guide. Learn how to identify disengaged agents and discover top tips for long-term engagement.
Jayadeep Subhashis, Binny Agarwal
April 17, 2024
![How to Map Contact Center Customer Journey [With Examples]](https://images.ctfassets.net/ukazlt65o6hl/5yNhewLnSKZeUGKTX1YUTX/8a11c93a70e9696d5c7b7628a80394f8/Feature_banner_-_Contact_center_customer_journey.jpeg?w=1920&h=1146&q=70&fm=webp)
Customer Service
Meta Description: Learn the definition of contact center customer journey. Discover its benefits, key touchpoints and learn how to map it. Also, get expert tips on how to enhance it.
Jayadeep Subhashis, Binny Agarwal
April 17, 2024