• Master's degree in English Literature, University of Delhi, India

B2B SaaS content strategy, brand storytelling, customer experience, contact-centre best practices, copywriting.

Saumya Chaudhary is a content marketer and copywriter with six years of experience in the B2B SaaS industry. She helps marketing teams align and strategise their brand stories to drive their revenue goals, and her work for the Sprinklr blog focuses on customer experience and contact-centre best practices, including a detailed guide to running a better contact centre in an era where so many decisions hinge on customer experience. In her free time, you will find Saumya immersed in a good book or hiking through offbeat Himachali towns, a love of both story and quiet exploration that shows in the care she brings to her writing.