• MBA, MIT Sloan School of Management
• BA in Economics, Cornell University

Public sector and government CXM, citizen engagement, customer experience management, product marketing, higher-education digital engagement, enterprise SaaS go-to-market.

Scott Dulman contributed to the Sprinklr blog as a Public Sector industry subject-matter expert, leading Sprinklr's Public Sector customer experience management and citizen engagement thought leadership programs. Rather than writing as a staff content writer, he brought the perspective of a public-sector solutions leader, drawing on more than 20 years leading product management, product marketing and business consulting teams for CXM, CRM and analytics solutions at SAP, Oracle and CGI. His Sprinklr articles reflected that focus, covering how Denver International Airport improved social engagement and what higher-education institutions like Boston University and USC can learn about student engagement on social media. He has also managed the planning, design and delivery of enterprise software solutions for federal, state and local government organizations. An MIT Sloan MBA and Cornell graduate, he pairs deep public-sector domain knowledge with an enterprise SaaS marketing background.