• Corporate Communications, NMIMS, India
• B.Sc, St. Francis College for Women, India

Voice of the Customer and feedback management, AI in customer experience, customer service and contact centres, long-form B2B narratives, CX thought leadership.

Sravani Gade is a Senior Content Marketing Manager at Sprinklr, bringing over eight years of content expertise with a specialism in long-form narratives for B2B SaaS. She combines creativity with insight across Voice of the Customer, customer feedback management, AI in customer experience and CX thought leadership, the kind of considered, editorial pieces that help leaders think differently about their work. Away from content, Sravani is an arts enthusiast and a dedicated student of Indian classical dance, a discipline of rhythm, structure and expression that quietly mirrors how she writes: precise, considered and always with an ear for how something lands.