• Bachelor of Commerce, University of Mysore, India

Customer service and contact centres, AI-driven customer service, quality management, digital transformation, operations and program management, customer relationship management (CRM).

Raghavendra Rao is a senior leader at Sprinklr with more than two decades of experience in business innovation, operations excellence and business consulting. During the period he contributed to the Sprinklr blog, he led product strategy, enablement and thought leadership for Sprinklr's Customer Service software, and his involvement came in the capacity of a subject-matter expert rather than a staff writer. His articles covered contact centre AI maturity, quality management, customer service KPIs and how generative AI transforms the agent experience. An experienced digital transformation expert who joined Sprinklr from Dell Technologies, he is a strong program and project management professional skilled in operations management, CRM, IT service management and global contact centres. He has built a career spanning enterprise IT services and SaaS.