• Post Graduate Diploma in Marketing, NMIMS, India

Customer pain points, churn rate and retention, customer success, market analysis, knowledge management.

Subhjeet Vimal is a tech and finance enthusiast who, by his own cheerful admission, loves to write about anything and everything under the sun. With more than a decade of experience across content writing, market analysis and knowledge management, he brings genuine analytical depth to the Sprinklr blog, where his work focuses on customer experience and customer success, including customer pain points and how to calculate and reduce churn rate. That mix of tech-and-finance curiosity is his signature. He is as comfortable with the numbers behind churn as with the human story of a customer's frustration, and he pairs both into practical, well-researched guides. A poet at heart who maintains his own creative blog, he brings a lightness of touch to even the most metric-heavy subjects, and he is a HubSpot-certified content marketer with additional certificates from Stanford.