If you use guided workflows, these tips and tricks will help your support agents deliver faster resolutions and boost the CSAT in a big way. Read this comprehensive article and start improving your contact center operations instantly.
Tashu Aggarwal
May 15, 2023
AI-powered guided workflows in contact centers have the potential to reduce operational costs and raise your business bottom line. Read all about it here.
Tashu Aggarwal
May 3, 2023
Learn how AI-powered guided workflows strike the perfect balance between human touch and automation, resulting in more personalized customer interactions.
Tashu Aggarwal
April 28, 2023
AI-powered guided workflows can help call centers cope with many of their common challenges such as traffic surge and inconsistent caller experience.
Tashu Aggarwal
April 25, 2023
A customized agent desktop adds to the agent’s productivity by providing all the resources, data and views at a glance, boosting the agent experience in a big way. Read more here.
Tashu Aggarwal
April 25, 2023
AI scoring can be used in contact centers to identify agents' training needs and skill gaps, thereby strengthening your quality management. Read more here.
Tashu Aggarwal
April 6, 2023
Stringent quality management in contact centers can help ensure compliance standards for businesses. Learn how to utilize your QM team to their full potential.
Tashu Aggarwal
April 5, 2023