• Bachelor's in Marketing Management, Christ University, India
• PGD in Marketing Management, St Joseph's College of Commerce, India

Specialises in customer service, customer experience, contact centre technology, conversational AI, agentic AI and Voice of the Customer.

Aksheeta Tyagi is a Senior Content Marketer at Sprinklr, where she creates content around customer service, contact centre technology, customer feedback management, conversational AI and enterprise customer experience. She works closely with product marketers and subject matter experts to turn complex product ideas and industry shifts into practical, easy-to-understand resources for business leaders. Her work is built for readers who want to make informed decisions. Away from the keyboard, Aksheeta grows her own mushrooms, enjoys mind-bending psychological thrillers, watches birds for the calm of it and finds meaning in spirituality and introspection which shows a reflective side that adds patience, curiosity and depth to the way she approaches her writing.