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Here’s a 6-step framework to help you run social media experiments and track their performance to see what works and what doesn’t. Give it a read.

Discover the best social media monitoring tools of 2024. Compare features, user reviews and pricing to find the perfect tool for tracking your brand.

A digital twin in customer experience is a dynamic virtual replica of your customers' journey, helping you with insights to improve their CX. Know all about it here.

Help desk software empowers your team to rapidly improve response times and manage incoming inquiries. Check out our top 10 picks for 2024.

Know which of these 13 top types of customer service is best for your business to serve your users and elevate their experience.

Discover how Social Media Business Intelligence (SMBI) transforms marketing: learn key use cases, metrics and tips for effective strategy implementation.

Explore the use of Generative AI in customer experience to elevate interactions. Learn how this machine learning technology innovates CX in our latest blog.

Boost customer loyalty with effective after-sales service. Discover how to build a winning after-sales strategy with types, tips and examples.

Learn more about empathy in customer service and how it can enhance the quality of interactions and improve customer satisfaction.

Looking for chatbot examples to uplevel your own customer support, sales and marketing? Here are 15 innovative ways to use chatbots and conversational AI.

Learn about 7 interesting customer service scenarios that might look difficult to tackle. Read proven strategies and sample scripts to handle these scenarios effectively.