Unified-CXM Platform
The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. What is Unified-CXM?
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Sprinklr Service
The world's leading digital-first, proactive customer experience solution
Overview
Explore Sprinklr Service's products
Self-Service Community
Build and manage an online community integrated into your Care strategy
Live Chat
Respond faster with personalised, data-driven one-to-one customer support
Conversational AI and Bots
Reduce costs by automating routine enquiries with conversational AI bots
Contact Centre Intelligence
AI-powered, real-time data and insights that fuel proactive customer care
Contact Centre Automation
Automate workflows and processes – and drive more first-contact resolutions
Agent Assist
Analyse conversations instantly and reveal predictions, suggestions and alerts
Knowledge Base
Empower agents and customers with direct access to the answers they need
Exclusive study commissioned by Sprinklr reveals that Sprinklr Service delivers up to 210% ROI.
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Sprinklr Insights
Make decisions informed by proactive, AI-powered research based on the most complete set of customer experience data.
Overview
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Social Listening
The real-time voice of customer insights on digital and traditional channels
Competitive Insights and Benchmarking
Analyse your content’s performance against competitors and best-in-class brands
Product Insights
AI insights from reviews and social: How customers feel about your products
Location Insights
Real-time, location-based analysis of face-to-face brand experiences
Visual Insights
Real-time visual intelligence that powers meaningful connections on digital
Media Monitoring & Analytics
Connect stories across social and news for a complete measure of earned media
Business-critical insights and reporting – get started for free.
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Sprinklr Social
Deliver a positive experience that’s true to your brand – no matter where your customers go digitally
Overview
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Social Publishing & Engagement
Plan, manage and measure brand content across more than 30 channels from one platform
Distributed
Empower distributed teams to deliver on-brand social experiences
Conversational Commerce
Turn social into a revenue driver with a one-to-one chat-based commerce experience
Ratings & Reviews
Transform valuable consumer insights into conversion-driving assets
Advocacy
Encourage, measure and optimise employee advocacy for your brand on social
Forrester evaluated the top Sales Social Engagement Solutions...
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Sprinklr Marketing
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
Overview
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Campaign Planning & Content Marketing
Save time, manage brand risk and increase ROI with AI-powered insights
Marketing Analytics
Get a unified view of campaign performance on more than 30 channels and third-party data
Social Advertising
Increase your ROAS, fuel collaboration, reduce risk and unify reporting
Named a leader: 2021 Gartner Magic Quadrant for Content Marketing Platforms
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All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.
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Popular use cases
Customer Service
Deliver seamless customer service experiences across more than 30 digital channels
Help Desk
More than 30 channels of AI-powered analysis, prediction and suggestions — in one place
Social Listening
The real-time voice of customer insights on digital and traditional channels
Contact Centre
Manage customer care on more than 30 digital channels from one AI-powered platform
Social Media Automation
Plan, manage and measure brand content across more than 30 channels from one platform
Online Communities
Help customers learn from each other – and reduce agent workloads
Social Advertising
Increase your ROAS, fuel collaboration, reduce risk and unify reporting
Turn customer feedback into actionable insights that can improve products
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Unified-CXM
Our Services
Training
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Customers
Our Story
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Careers
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Investor Relations
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Analyst Reports
Product Demo Days
eBooks
Events
Blog

Awards & Reviews

TSIA

TSIA 2020 STAR Award

TrustRadius

Sprinklr Modern Engagement Reviews

Hybris

SAP® Hybris® 2017 Partner of the Year Award

Product Marketing Awards

Best Overall Social Media Management Platform

Microsoft

Best Customer Experience Management Solution

MarTech

Best Customer Experience Management Solution

Gartner

2020 Gartner Peer Insights Customers’ Choice

Frost & Sullivan

Frost & Sullivan 2018 North America Customer Value Leadership

Frost & Sullivan

Frost & Sullivan's 2016 Growth Excellence Leadership

Forbes

Sprinklr Ranked #38, Forbes Cloud 100 - 2020

Forbes

Sprinklr Ranked #28, Forbes Cloud 100 - 2019

Forbes

Sprinklr Ranked #26, Forbes Cloud 100 - 2018

Forbes

Sprinklr Ranked #14, Forbes’ Cloud 100 - 2017

Forbes

Sprinklr Ranked #33 on the Forbes Cloud 100 - 2016

Forrester

Social Suites, Social Suites, Q4 2019

Forrester

Content Marketing Platforms for B2C Marketers, Q2 2019

Forrester

Social Listening Platforms, Q3 2018

Forrester

Digital Experience Platforms, Q3 2017

Forrester

Social Advertising Technology, Q3 2017

Forrester

Social Media Management Solutions, Q2 2017 (SMMS)

Forrester

Content Marketing Platforms, Q2 2017 (CMP)

Fast Company

Enterprise Social Listening Platforms, Q1 2016

DMN

2020 DMN Marketing Cloud Company of the Year Award

Constellation Research

Research Business Transformation 150 List of Leaders

Constellation Research

Constellation ShortLists

Business Insider

The 19 most interesting ad-tech upstarts of 2017

Business Insider

Top 38 Enterprise Startups of 2016

Adweek

Sprinklr Wins Adweek 2020 Readers’ Choice Award