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Manage all of your customer care conversations in a single platform that supports more than 30 channels, including live chat, social, messaging, email, SMS, voice and video – all powered by a unified AI platform.

Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities – which you can customise and quickly moderate, all in a single application.

Connect with your customers quickly, provide personalised one-to-one support to resolve incoming requests and collect valuable data to inform better agent-led resolutions.

Shift customers from IVR to cost-effective digital channels like web chat, SMS, email and WhatsApp – where conversational AI bots create faster and more reliable experiences.

Unlock AI-powered, real-time contact centre analytics – and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume.

Access powerful tools that let you automate contact centre workflows and processes, making it easier to solve customer conversations during the first contact.

Analyse every conversation instantly to uncover the best suggestions, predictions and warnings that agents need to improve productivity – and solve customer issues faster.

Help agents find the right knowledge articles and reduce handle time with AI intents that present the most relevant answers directly within the Agent Console – or use it on your website, mobile app or community to offer customers quick, direct access to the right information.

Plan, publish and manage brand content across multiple channels from a single platform – then measure and respond to customer engagement efficiently with automated workflows, intuition moderation and engagement dashboards that can be shared across teams.

Empower Distributed teams (Sales, location managers, field agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer.

Help agents or bots lead customers from intent to purchase – and transform social into a revenue driver – with a one-to-one chat-based commerce experience that drives product selection and evaluation with AI, integrated product catalogues and a unified commerce connector.

Capture reviews for content and monitor ratings for additional consumer insights – then integrate Ratings & Reviews at the point of purchase on your website or mobile app to drive even more conversions.

Increase the ROI of your content with AI-powered integrated insights and reuse it, save time by enabling agile marketing with automated workflows, and manage brand risk with enterprise governance.

Get a comprehensive view of your campaign performance across more than 30 digital channels, including social, web, email and more. Integrate third-party data to unlock powerful full-funnel insights in a single, consolidated view.

Encourage employees to share and affirm your brand positioning with an advocacy site featuring exclusive content and experiences – then measure your programme performance and optimise with reporting insights.

Increase ROAS against business outcomes and across siloed teams using integrations, AI and automation that fuel collaboration, unify reporting and manage brand risk via approval processes, structured roles and enterprise governance.

Create and deploy custom artificial intelligence models, validate predictions of existing models and retrain them accordingly. Build and refine all AI models with zero coding.

Sprinklr Sandbox offers an isolated test environment that mimics your live production environment, allowing you to practise with precision, create without consequences and change with confidence.

Sprinklr provides a robust list of RESTful web service APIs to integrate data and execute processes with any external system. Developers can also create applications to interact directly with Sprinklr by signing up on the developer portal.