Promote a self-service-first strategy with Knowledge Base and Guided Workflows.
Our SEO-optimised Knowledge Base makes it easier than ever for customers to find the answers they need on their own without costly, time-consuming manual intervention – while AI-powered Smart Comprehend analyses agents’ conversations with customers and automatically presents articles that can help them speed resolutions.
Accelerate time to insights and enhance usability with new features and visualisation updates.
Introducing Conversation Insights, a new deep-learning-powered innovation that clusters related conversations and visualises them into interconnected themes to reveal actionable insights that you might not have known existed. Uncover the narrative from millions of data points and explore how they evolve, relate and impact one another over time with time-lapse views and drill-down capabilities.
Tick every box with a robust campaign planning approach that includes budgets, briefs, channels, ad formats and more.
Optimise your product ads – and maximise your ROI – by separating product sets to create actionable product-level insights; identifying why certain creative strategies work; and unifying reporting on your performance by integrating data from Google Analytics and Facebook onto Sprinklr.
Turn social into a revenue driver by accessing new channels and improving team collaboration.
We’ve added Discord, which supports voice, video and text communication for 150 million active users. Now your team can monitor, engage and grow your reach on that channel – all within one single platform.
Explore new cross-platform and cross-product features that increase scale and improve usability.
Gain a 360º view of your customers by accessing all of their previous cases from Salesforce – and leveraging agent availability and capacity data from that platform to manage the visibility of Sprinklr Live Chat to customers.
User Experience Enhancements
Enjoy a simpler and more consistent user experience with our new appearance and platform behaviour updates.
We’ve minimised steps to give you a more intuitive way to post on Instagram when multiple channels are selected – resulting in far fewer error messages and a more streamlined process.
Maintain the trust and confidence of your customers and stakeholders with newly added security and privacy measures.
Our engineering teams recently implemented additional safeguards to Sprinklr’s reporting export functionality to enhance the security and privacy for you and your customers.