Upgrade Live Chat SDK on React Native

Updated 

3 days ago

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a detailed list of updates in this release, refer to the release notes.

Current Release

Live Chat SDK Current Release: 13.0.2

Upgrade to 13.0.2

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NOTE: Breaking Changes:

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  • Expiry Support for Authentication Hash: Starting with this release, authentication hash will be generated with a defined expiration period. This enhances security by ensuring that each hash remains valid only for a limited time. For implementation details, see How to Generate User Hash.

To upgrade to 13.0.1, take a note of the following:

  • Upgraded React Native Version: React Native Version Upgraded to 0.80.1.

  • Install Live Chat SDK 13.0.2: Install the Sprinklr Live Chat Messenger using version 13.0.2. For detailed steps, see Install Sprinklr Messenger.

  • Dependency for Typing Indicator: If you want to support typing indicator in Live Chat, install the @react-native-masked-view/masked-view dependency.

    For more information, see the row for @react-native-masked-view/masked-view dependency in the Additional React Native Features table.

  • Migration from AsyncStorage to React Native Keychain for Enhanced Security: Starting from version 13.0.0, Sprinklr Messenger has transitioned from using AsyncStorage to react-native-keychain. For anonymous users, the chat session token is stored locally on the device. To ensure backward compatibility and a smooth migration, we recommend including both dependencies for the next year.

    For more information, see the row for react-native-keychain dependency in the Additional React Native Features table.

  • Support added for Video Calling in React Native: If you want to use video calling in live chat in React Native please refer to Set Up Video Calling in React Native section.

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Upgrade to 12.1.2

Install Live Chat SDK 12.1.2: Install the Sprinklr Live Chat Messenger using version 12.1.2. For detailed steps, see Install Sprinklr Messenger.

Upgrade to 12.0.0

  • Install Live Chat SDK 12.0.0: Install the Sprinklr Live Chat Messenger using version 12.0.0. For detailed steps, see Install Sprinklr Messenger.

  • Upgrade React Native and React: This release supports React Native upto 0.78.2 versions. You can upgrade to the 0.78.2 based on your requirements. For more information, see React Native UI Components.

Note: If you are upgrading to React Native version 0.78.2, you also need to upgrade React to version 19.0.0

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