Skills

Articles

(12)
RS
What is a Skill and Steps to Add a Skill in AI Agent

OverviewSkills are crucial elements that enable your AI Agent to execute a variety of tasks and actions efficiently. Each skill functions as a micro-action that the AI Agent can perform in response to user interactions, inquiries, or system triggers. Whether it involves automating processes, retriev

Knowledge Base Article

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Skills

RS
Add a Get Records Skill with Custom Entity

OverviewThe Get Records node allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Skill with Custom EntityRefer to this ar

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Skills

RS
Add a Schedule Skill

OverviewThe Schedule Skill enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages c

Knowledge Base Article

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Skills

RS
Add an On-Demand Publishing Skill

OverviewOn-Demand Publishing lets you customize message delivery timing and improve chatbot interactions. Example: You can publish API responses stored in variables, allowing precise control over when and how they’re published—whether all at once or sequentially—ensuring output meets specific busine

Knowledge Base Article

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Skills

RS
Add a Composite Skill

OverviewA Composite skill allows you to combine multiple individual skills into a single, cohesive workflow. This approach simplifies the execution of tasks that require a sequence of actions.Key BenefitsIncremental Skill Addition: Build composite skills by adding individual skills step-by-step for

Knowledge Base Article

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Skills

RS
Add an API Skill: AI Agent

OverviewAPI skill serves as an essential skill for interacting with various systems by allowing you to send input variables and receive outputs. This interaction facilitates the display of relevant information to customers. To effectively utilize an API skill, specific configurations must be set up.

Knowledge Base Article

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Skills

RS
Add an Update Properties Skill

OverviewThe Update Properties skill is used to capture or update the value of a variable or custom field during a workflow. This allows dynamic modification and tracking of data as the workflow progresses.Key BenefitsImproved User Experience: Capturing user input in a variable ensures that critical

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Skills

RS
Add a Macro Skill

OverviewThe Macro skill allows the AI Agent to execute predefined actions, automating tasks and streamlining workflows. Steps to Add a Macro SkillRefer to this article for detailed steps on adding a skill to an AI Agent.On the Skills window, click Add Skill in the top right corner of the window and

Knowledge Base Article

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Skills

RS
Add a Route to Agent Skill

OverviewThe Route to Agent skill enables an AI agent to seamlessly transfer conversations to a human agent at critical moments in the user journey.Purpose: Facilitate smooth handoffs during complex or sensitive interactions to improve user satisfaction and resolution rates.Key ScenariosPayment Issue

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Skills

RS
Add a Deflection Skill in AI Agent

OverviewThe Deflection skill reroutes inquiries to the most suitable channels, boosting workflow efficiency and user experience. For example, customer emails can be redirected to live chat, while social media tech support queries go to a dedicated help desk.Steps to Add a Deflection SkillRefer to th

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Skills

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