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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Case Level Quality Report

​The Case-Level Quality Report monitors evaluations performed on cases and relevant case-level data. It allows you to track cases with pending evaluations, re-evaluations, and specific case details while also providing the ability to visualize evaluation data across different case interactions.When

Service

Knowledge Base Article

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Detailed Report Glossary

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Daily Share Limits Configuration and Enforcement for Advocates on LinkedIn and X

OverviewDaily Share Limits allow administrators to control how many posts an advocate can share per day on LinkedIn and X (erstwhile Twitter). This helps prevent oversharing, protects brand reputation, and ensures advocates distribute content responsibly across their social networks. The limit is ap

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Content Administration

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Adding a SMS account

This feature allows brands to seamlessly integrate their SMS Business Account with Sprinklr. Once connected, the account can be used to send SMS surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through SMS.Business Use CasesFa

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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Product Insights Onboarding Module

The onboarding module streamlines the learning process for first-time Product Insights users and users new to the Persona App, by offering a comprehensive overview of all features and modules. Upon first-time entry into the Persona App, users are directed to this module where they can learn and quic

Insights

Knowledge Base Article

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Onboarding Module

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Reddit Ads Reporting Dimensions

Leverage this detailed list of all Reddit Dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Reddit dimensions in Ads ReportingThe table below helps you to understand the Reddit Channel Dimensions and descriptions along with thier corresponding Dimension name

marketing

Knowledge Base Article

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Reporting and Analytics

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Reward Engine Overview

Purpose of the Reward Engine The Reward Engine is designed to boost user engagement on the Advocacy platform by providing a customisable system for admins to set up and manage redeemable rewards.This feature is part of the platform’s gamification suite. It helps motivate advocates by letting them ex

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reward Engine Overview

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Sprinklr Integration with Salesforce Service Cloud

Salesforce cases can be created, linked, and monitored directly in Sprinklr. Care agents have immediate visibility of the progression and status changes of cases and the opportunity to make updates along the way. Collaboration between agents and social teams is enhanced as cases exchange hands, with

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Compose Facebook Social and Political Ads

Leverage social and political ads from Facebook to publish ads related to sensitive social and political topics and make more conversions by attracting more audiences. Social and Political issues are sensitive topics that are heavily debated and seek to influence public opinion. Hence, Facebook requ

marketing

Knowledge Base Article

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Facebook Ad Formats

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Third Pane Activation

Third Pane Activation controls which third pane is shown to which users. This allows administrators to tailor contextual information based on personas, roles, user groups, or individual users.You can create multiple third panes for the same entity. Third Pane Visibility determines:Which third pane o

Knowledge Base Article

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Third Pane Visibility

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Reporting on Alerts

Sprinklr provides reporting on alerts using the following metrics and dimensions. Dimensions/MetricsDescriptionAlert NameThis is the name of the alert.Alert Created TimeThis is the time at which the alert is created in Sprinklr.Alert ModuleThis is the module for which the alert is created. Alerts Co

social

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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Best Practices for the Google Analytics Ads Integration

What is the frequency of the Data Fetch of Google Analytics in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will be

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Upgrade to HTTP/2 or HTTP/3

If you are currently using HTTP/1.1, upgrading to HTTP/2 or HTTP/3 is highly recommended. This upgrade introduces substantial advancements over HTTP/1.1, such as optimized website performance and a seamless user experience. Upgrading to HTTP/2 or HTTP/3 will help optimize your website's speed,

Knowledge Base Article

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Troubleshoot & FAQs

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Activate Instagram Sharing in Advocacy

Starting with release 19.11.1, from 2nd December 2024, advocates will no longer be able to connect their personal Instagram profiles to the advocacy site. Due to a recent change from Meta, we are discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Sprinklr Insights: 20.10 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.10 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Sprinklr Cop

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Ads Roles and Permissions Overview

Sprinklr helps you analyze, optimize, and eliminate the threat around governance — and deliver a consistent experience at every touchpoint. It goes way beyond just compliance, crisis mitigation, or brand management. Its proactive measures ensure that your brand is portrayed in the right way across a

marketing

Knowledge Base Article

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Overview

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Sprinklr API Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage.Key Features The API Usage Report offers the following features: Captures real-time

Knowledge Base Article

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API

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Capturing a WebRTC Internals Dump in Chrome or Edge

OverviewWebRTC Internals is a built‑in diagnostic tool available in Chromium‑based browsers. Sprinklr Support may request a WebRTC Internals dump when investigating issues with voice calls that use WebRTC, such as connection failures, audio quality issues, dropped calls, or Nailed Up session behavio

Knowledge Base Article

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Capturing WebRTC Internals Dump in Chrome or Edge

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Sprinklr AI Agent

Sprinklr AI Agent enables organizations to design, configure, and deploy AI‑powered virtual agents that automate tasks and support users across digital channels. It provides a centralized interface to design agent behavior, create workflows, add knowledge sources, and configure system settings. Orga

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Manage AI Agents

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Manage Leads

Manage Leads is the capability that enables campaign managers in an outbound contact center to dynamically control and optimize the flow, prioritization, and utilization of leads present in campaigns. Manage Leads allows campaign managers to Temporarily boost, Close, re-open, configure attempts on l

Service

Knowledge Base Article

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Manage Leads