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Social Reporting Changelog

Facebook October 1, 2024Important Update: Changes to the Sprinklr "Followers" Metric Issue: The Sprinklr Standard Metric- "Followers" has been pulling data from the Facebook "Facebook Page Regional Likes" instead of the correct "Facebook Page Follows" value. This discrepancy has caused confusio

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

SH
PR Monitoring via custom dashboards

As a PR manager, monitoring a crisis is as critical as identifying one. A PR manager needs to track the extent and direction of any crisis event to avoid any surprises and drive brand reputation. With Media Monitoring & Analytics' dashboards, customized reporting can be set up to track any

Insights

Knowledge Base Article

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PR Monitoring via Custom Dashboards

SH
Permission Added to Control Access to Message-Level Data in Reporting

Overview A new Reporting permission has been added in Sprinklr to control users' ability to drill into data in Reporting. This permission can help brands provide users the ability to analyze data while protecting sensitive message-level information that can be drilled into from Reporting.

cloud:core

marketing

release:10-1-0

Insights

+7

Knowledge Base Article

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Roles and Permissions

RS
Salesforce Package Release Notes

Version 2.18 Bug Fix: Added fallback for object type as case if it’s not defined. Version 2.17 Enhancements: As part of the API infrastructure update initiative from Sprinklr, named credentials have been updated to call api3.sprinklr.com instead of api2.sprinklr.com. As part of the API infrastructur

marketing

Insights

social

Service

Knowledge Base Article

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Package Release Notes

RS
Detect copyright violations while publishing videos

While uploading a video on Instagram (Reel, Carousel video or Story), you can detect if that video is copyrighted or not. This capability helps you abstain from copyright infringement or plagiarism.Note: This capability is only supported for Instagram channel.Steps to Check Copyright Issues While Pu

social

Knowledge Base Article

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Other Publishing Capabilities

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Customize Zero Shot Intents through AI+ Studio

OverviewAI+ Studio is a unified platform designed to manage various AI+ features across Sprinklr’s product suites. It enables businesses to streamline the integration and deployment of AI capabilities with ease. From model configuration to deployment, AI+ Studio offers a flexible and intuitive inter

Service

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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Trigger Survey Inside the Live Chat Widget

Agents can trigger surveys directly inside Sprinklr Live Chat to collect customer feedback in real time. By embedding surveys within the conversation flow, brands can reduce clicks and create a seamless, consistent user experience, helping boost response rates and capture valuable insights instantly

Knowledge Base Article

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Live Chat Survey

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Book Agent's Appointment Node

OverviewBook Agent's Appointment node in chatbot assists users in booking an appointment by collecting relevant information, such as preferred date, time, and any specific requirements. The node streamlines the appointment booking process and ensures a seamless transition from automated assista

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

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Stack Exchange

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View Percentage Workflow Completion

With a visual representation of the Workflow Completion Percentage within the overview tab of the Campaigns and Sub-Campaigns, you can gain valuable insights on the number of completed tasks, the total number of tasks, and the current progress status of the workflow, enabling a comprehensive underst

campaign management

Percentage Workflow Completion

marketing

campaigns

Knowledge Base Article

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Functionalities

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Manage Nodes in a Dialogue Tree

OverviewIn the canvas, you can copy, move, disconnect, and skip nodes. This allows for greater flexibility in designing your dialogue tree, which is especially useful when your tree starts to become more complex.For example, you can easily duplicate a node to create a new branch or move a node to a

Service

Knowledge Base Article

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Dialogue Trees - Overview

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How to Compare Milestone Delays Using Custom Metrics

Compare milestone delays using custom metrics to identify friction in the brand’s workflows and improve the brand’s operations.Use date custom fields as custom metrics in Reporting to identify friction in the brand’s workflows and improve the brand’s operations from the insights gathered through rep

marketing

Reporting

Knowledge Base Article

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Manage Custom Metrics

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Google Ads Reporting Dimensions

Leverage this detailed list of all Google Ads dimensions available in Sprinklr's Ads Reporting to gain more insight into your Google Ads. Given below is a list of all Google Ads dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBr

marketing

Knowledge Base Article

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Dimensions

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Ad Comment Moderation Overview

Automate comment moderation and management workflow to analyze conversations proactively, trigger timely responses and eliminate unwanted comments.​Ads on Social Media bring in different types of comments from various people, and Sprinklr can help you see the comments across multiple channels and Pa

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Overview

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PII Masking and Data Protection

The Personally Identifiable Information (PII) Masking in Sprinklr refers to the process of identifying and securing sensitive personal information with the platform to ensure compliance with data privacy regulations (like GDPR, CCPA) and protect user data from unauthorized access.​It involves hiding

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Masking Templates

RS
Sprinklr Service: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

RS
Manage Presentations

The Presentation Manager allows you to perform various actions ranging from creating new presentations to sorting, filtering and tagging existing presentations. On the Presentations Manager window, you will be able to do the following:Rename a PresentationView and Edit Presentation DetailsClone a Pr

experience:space

Display - SES

release:N-A

social

+16

Knowledge Base Article

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Presentations

RS
Admin View: Overview and Game Management

Use the Admin View to monitor all games by status, access game details, and manage drafts and completed games.Access the Admin ViewOpen the Gamification module.Select Gamification from the left navigation panel.The Admin View opens and displays all games organized by status.Game CategoriesThe Admin

Knowledge Base Article

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Overview

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Configuring a Unified Data Connector

Data connectors in Sprinklr streamline the integration of external data sources with its platform, facilitating seamless data flow and enhancing operational efficiency. This guide provides comprehensive instructions on configuring a Data Connector.Note: To learn more about getting this capability en

marketing

Insights

social

Service

Knowledge Base Article

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Configuring a Unified Data Connector