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Youtube - Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Update Existing Style Kits

OverviewThis article outlines an enhancement in the Display module that enables users to edit and update existing style kits. Previously, style kits were reusable but not editable, requiring users to recreate them from scratch whenever layout, branding, or presentation requirements changed, resultin

Display - SES

26.1

Sprinklr Display and Presentations

social

+1

Knowledge Base Article

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Display

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Cross-Product & Unified Platform: 19.2 Capabilities and Enhancements

Check out the new enhancements (Cross-Product & Unified Platform) that Sprinklr brings to you in its 19.2 Release.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Capturing HAR Logs in Chrome and Microsoft Edge

OverviewA HAR (HTTP Archive) file is a record of all network requests your browser makes while loading a webpage. It includes details such as request URLs, response codes, load times, and any errors that occur. These files help Sprinklr Support analyze performance, loading, or connectivity issues th

Knowledge Base Article

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Capturing HAR Logs in Chrome and Microsoft Edge

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Profile Settings in Advocacy

Advocates can conveniently manage their account settings by accessing the profile page, accessible through the profile widget on the platform or within the Sprinklr Extend mobile app. This user-friendly interface provides advocates with a centralized location to oversee and customize various aspects

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Insight Detailed View

The detailed exploration in the third pane allows users to gain a thorough understanding of the insight, its contributors, root causes, associated cases, and any collaborative comments made by team members.Click View Details at the bottom of the insight card to open the third pane.Overview TabPresen

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Configuring Insights Hub

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Exploring Conversational Analytics Persona

Setting up Conversational Analytics PersonaHyperspace Mode Under Profile, enable Hyperspace. Under Sprinklr Service in the launchpad, click on Conversational Analytics Persona App.​Note: In case the Conversational Analytics app is inaccessible via the launchpad, Open All Settings, under Manage Custo

Service

Knowledge Base Article

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Getting Started with Conversational Analytics

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Custom Response Views and Exporting Response Data

The Response Custom Views feature enables you to arrange survey data by creating tailored views of the responses you have received. You can apply filters based on the status of responses, answers to particular survey questions, or other criteria, allowing for a more targeted method of analyzing and

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Create Listening Themes

There are two ways to create a Listening Theme – Create a new Listening theme from the Theme builderAdd a pre-built theme from the Theme LibraryAdding a Theme from the Theme Library will save a lot of time and effort in creating a new Listening theme from scratch. It contains 5000+ readily available

Listening Themes

Create Theme

Insights

Knowledge Base Article

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Theme Creation & Setup

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Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

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Asset Tag Model

Asset Tag model in CMA is a custom, brand specific tagging model that allows you to create your own custom tags to match your terminology, products, and compliance requirements. It lets you define and apply your own tags to media assets, ensuring consistent tagging across teams and workflows.With As

New Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Asset Tag Model

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Configure Dialogue Tree as Task in Agent Copilot

Dialogue Tree as a Task enables you to design deterministic, branching conversational flows that are often required in compliance-mandated environments. Unlike free-flowing AI conversations, dialogue trees ensure predictable and controlled interactions.This task type provides direct access to key ca

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Dialogue Tree as a Task

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Bluesky as a Listening Source

Bluesky is a social media platform like X (formerly Twitter) that allows users to share short messages, images, and videos. By adding Bluesky as a Listening Source, you can listen to and learn from Bluesky data.Release Note: Bluesky will be available as a listening source in the 20.2 release, schedu

Insights

Knowledge Base Article

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Social Networks

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Manage Knowledge Base Articles

In the Knowledge Base Builder, you can perform a wide range of actions to manage and maintain your articles efficiently. These actions help you keep content organized, up to date, and aligned with your publishing workflows. Whether you need to update an article, reorganize categories, control visibi

26.1

Sprinklr Service

20.7.1

Knowledge Base

+4

Knowledge Base Article

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Create and Manage Articles

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Location Sharing Settings

The Location Sharing feature allows customers to share their real-time location directly within an active Live Chat session. This enhances communication and ensures accurate user identification, making it especially valuable for scenarios like product deliveries, on-site service support, and locatio

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Location Sharing Settings

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Sprinklr Copilot for Social - Planner Summary

Planner Summary delivers users a concise, actionable summary of their Editorial Calendar/Planner, highlighting post distribution and optimization opportunities across multiple dimensions - tailored to any filters or selections applied on-screen.Note: Sprinklr Copilot for Social is now generally avai

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Social Copilot

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Deep Research in Sprinklr Copilot

Deep Research is an advanced research mode within Copilot that generates research-grade analytical reports alongside high‑quality conversational interactions.. It prioritizes depth and reliability over speed by expanding data sources, applying multi-step analysis, and producing structured outputs wi

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Sprinklr AI+

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Introduction and Different types of Entry Points

IntroductionThere are many options for customers to start a conversation with your brand. You can use the Messages button and URL to meet customers in a place where you can contact them. You can also enable system features such as Apple Maps or Message Suggest so that customers can start conversatio

Service

Knowledge Base Article

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Entry Points

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Add xAI as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating xAI as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ Studio.N

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for xAI

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Google Drive DAM Integration

Learn how to integrate Google Drive with Sprinklr's Digital Asset Management (DAM) system in this integration guide. Click to know more!

marketing

Knowledge Base Article

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Integration Guides