Check out Sprinklr’s Fall ’22 release.

Develop video content, test multiple templates, and iterate your designs on the go to drive results. Create dynamic video templates within asset management, upload Adobe After Effects files to define dynamic layers, and create different variations by replacing dynamic layers. Make videos in bulk using Excel import of dynamic content.

Never miss an update when you can set up real-time alerts from Sprinklr on your Slack with just a few clicks. Collaborate seamlessly whenever someone @mentions you on Sprinklr and quickly navigate to the @mention in the platform. Also, get updates and reminders for all the assigned tasks.

Instagram has rolled out updates to optimize video content handling on channels. These updates are live on Sprinklr. Using direct API publishing on Sprinklr, you can publish Reels of up to 15 minutes instead of 60 seconds, and the cap on video file size has been increased from 100 MB to 1 GB. These changes are not applicable for publishing via the native app flow, predominantly used for the remix feature. A cap of 25 Mbps on bitrate is applied to all videos published to Instagram besides Reels. With an increased focus on Reels, Instagram has discontinued IGTV.

The revamped Hyperspace Workflow Engine offers top-to-down orientation to see more and build easily, the ability to auto-arrange layout without manual drag-and-drop, Jump Node connection to avoid drawing unnecessary lines, and zoom in and out functionality to visualize the workflow in full.

This is a major enhancement for Custom Metrics formula writing users. We introduce a ‘Free Flow Editor’ in place of the current ‘Dropdown Picker’ experience for simple and scalable writing/editing of simple to complex formulae.

With the new ‘Side-by-Side’ compare mode, dashboards are split into three columns, with copies of all supported dashboard widgets plotted vertically. Users cannot replicate this feature across the dashboard.

On adding hashtags while creating Topic queries, Sprinklr will notify you if the hashtag is not enabled within the environment — you can then enable it on the same screen. These hashtags will activate once the Topic starts fetching mentions and help you take full advantage of hashtag listening on Instagram.

You can make well-informed decisions by viewing Smart Insights at any data point with a single click. Smart Insights will also be available at dips in star ratings and experience scores to provide insights into your product/store. The users will also find Smart Insights in their Story dashboard.

This app will streamline the currently disjointed user flows required to set up Product Insights reports in Sprinklr. It is now easier to set up products, gather actionable insights (powered via Insights Assistant), and collaborate with internal teams under one unified Persona App.

Consistent with the existing Listening and Benchmarking Reporting dashboards, you will now need to click on “Apply Filter” to ensure that the filter is applied on the dashboards in Paid and Social Publishing and Engagement (SP&E).

Agents and supervisors can view two to three lines of each case in the case stream column giving them more visibility without scrolling. 

Supervisors, admins, and analysts can now debug issues faster with the support to filter out moderation, system, or manual activities within the activity section of the platform.

Work more efficiently as the next case will auto open on your screen without extra clicks after you’ve closed a case via Macro or Rules in the Care Console.

Agents can now view and download all the attachments in a case within the Care Console.

Agents and supervisors can now filter cases with custom field values such as Case Priority, Sentiment, Region, etc., in the case stream column.

Agents can now copy the properties/custom field values from the widget section with a single click by hovering over the Copy icon on the right side of each value.