Research is real-time.
Discover. Understand. Act. Harness the insights of now.
With billions of customers sharing how they think, act, and feel, there’s an unprecedented opportunity for brands to know and serve customers like never before. Especially when 85% of consumers trust online reviews as much as personal recommendations, there is no time to waste.
Brands need a process for analyzing large volumes of data, sharing insights across the organization, and using them to drive meaningful customer experiences.
Drive meaningful customer experiences
Sophisticated market research made simple by converting public conversations and visuals to insights to action.
Stay alerted and informed about emerging situations across channels to actively manage a crisis.
Gauge yours brand’s health and compare performance against your competitors, industry, or overall market.
Act for Locations
For any brick or mortar location, instantly capture on-the-ground feedback to improve the in-store customer experience.
Act for product
Identify product attributes which matter the most and drive a customer-centric product design process.
Automatically flag mentions of your brand’s logo and products in photos from across the social web. No hashtag required.
Listen to your customers.
- Sophisticated market research made simple by converting public conversations and visuals to insights to action. Custom dashboards build in seconds based on free-form queries – it’s like Google for social.
Gain a competitive advantage.
- Understand classic brand attributes such as awareness; share of voice; sentiment; and dimensions of product personality such as sincerity, excitement, competence, sophistication, and ruggedness – but based on the real-time public commentary and visuals, not after-the fact surveys and old-fashioned research. Benchmark against competitors to assess overall brand health.
Drive toward a customer centric business strategy.
- Analyze how different products are performing by listening to what people are saying or showing about your product on review sites, in forums, on blogs, on social platforms, and in surveys. Identify product attributes which matter the most and drive a customer-centric product design process.
Turn visual data into real time with superior customer experiences.
The Sprinklr Experience Product is a complete enterprise solution for benchmarking, location intelligence, product feedback and photo analytics enabling brands to identify gaps in the experience delivery process:
- Proactively detect and actively manage crises across engagement channels.
- Discover, understand, and act on the experiences have on product, brand, and location insights.
- Benchmark competitors based on visual and nonvisual insights across digital touchpoints.
- Hear audiences on social with total clarity; understand how they feel about your brand, products, and competitors.
- Gain an instant, complete view into the topics, influencers, and tactics driving the market – and what it take to stand out.
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