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AI AGENT ASSIST

Make fast, personalised customer service a reality. At scale.

With Sprinklr Modern Care, every conversation that your agents handle can be powered by the most advanced AI engine in the industry – instantly analysing case context to reveal the suggestions, predictions and warnings they’ll need to excel.

72%

of customers expect agents to know who they are and what they buy.

Microsoft

Make fast, personalised customer service a reality. At scale
Sprinklr is trusted by the world's biggest brands
Samsung
Lenskart
Xiaomi
Starhub
Touch N' Go
Control costs

Sprinklr AI maximises each agent’s ability to handle fluctuating caseloads by helping customers get the right support at the right time – leading to faster resolution and reduced time-per-interaction.

Reduce agent churn

Improve agents’ employee experience from day one with AI-powered features that ease onboarding with suggestions that align with brand guidelines – and automate repetitive manual tasks that keep them from achieving SLA targets.

Make customers happier

Increase CSAT scores by empowering agents with the AI-driven resources to anticipate their needs, solve issues faster and drive better resolutions with a human touch.

How does AI for agents drive better customer experiences?

Human touch is at the heart of great customer service, but artificial intelligence enables enterprises to be human at scale. AI gives teams the power to process petabytes of raw data and unlock valuable, actionable insights at unprecedented speed. How? By using real-time analysis of conversational sentiment to identify similar cases for consideration, reveal relevant workflows and knowledge articles, highlight the customer’s previous satisfaction scores and help agents deliver the right response at the right time.

AI maximises the ability of every customer service agent to handle more cases more effectively – while giving consumers the faster, more personalised experience they want.

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Transform your agent experience with the power of AI.

Connect with our experts to discuss your goals and use cases.

Reveal proven resources in the Agent Console.

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Sprinklr AI matches current cases to resolved cases in your dataset – and reveals insights that can help agents deliver the best customer resolutions.

Accelerate agent response times.

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Sprinklr AI uses your organisation’s best practices to match customer intent to the right step-by-step procedure – and automatically presents that information to agents during interactions.

Learn more

Optimise agent supervision.

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Sprinklr AI reads sentiment, intent, emotion, intensity and time between responses to learn which factors result in high or low CSAT scores – giving agents a live early-warning signal and alerting supervisors to intervene if a predicted score drops below thresholds.

Learn more

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How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care centre

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.

Increasing engagement by 172%

By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.

Decreasing average response times by 80%

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

The Essential Guide to AI for Customer Service eBook on tablet display
Trust Radius 2020 Top Rated Social Media Monitoring Tools

'With social media, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'

Read user reviews
G2 Top 50 Products for Customer Service

'The only way for your business to connect on social media. Sprinklr has a simple interface. Love it!'

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact centre to make your customers happier and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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