Social Media Automation platform
Increase engagement by up to 180% – and turn social into a revenue driver.
Having a brand presence on social media isn’t enough: customers expect you to be great at it. That’s why Sprinklr’s Social Media Automation solutions help you ensure that every customer conversation on over 30 digital channels is on-schedule, on-brand and on-target.
of companies think that they’re delivering a superior customer experience.
Bain and Company
of customers agree.
Bain and Company
Sprinklr is trusted by the world's biggest brands
Drive revenue from your site
Social media is now your customers’ preferred business contact channel. Sprinklr helps you embed social across all owned digital properties to optimise engagement and feed sales pipelines.
Maximise team productivity
Sprinklr’s planning, publishing and reporting tools use AI to categorise messages by intent, automatically triage them to the right teams and power ‘best responses’ at every turn.
Protect your brand’s reputation
Sprinklr’s enterprise-grade governance eliminates the risk of off-brand engagement by bringing approvals, rules and moderation processes together in a single unified framework.
Why do enterprises need social media automation software? 75% of consumers expect a consistent experience. Everywhere.
Modern consumers expect companies to have an active presence on the broad spectrum of social media channels that they prefer. Unfortunately, channel-specific point solutions are siloed, which makes it difficult for social media teams to execute efficiently on an enterprise scale while maintaining brand consistency.
Social media scheduling, publishing and posting tools are the solution, automating otherwise labour-intensive processes that can interfere with your brand’s ability to create positive experiences for customers across all digital touchpoints.
Activate customer conversations across more than 30 digital channels with Sprinklr Publishing and Engagement.
Connect with our experts to discuss your goals and explore how you can:
Maximise customer engagement and message reach with every campaign
Make customers happier by always delivering positive, on-brand experiences across more than 30 digital channels
Reduce costs and streamline workflow every step of the way
85% of financial professionals say that responding to customer expectations faster is an urgent need.
Sprinklr’s AI-powered capabilities help financial services brands leverage existing systems to create personalised customer experiences at scale on social media – without sacrificing compliance.
Effectively and seamlessly plan, manage and access digital assets, editorial calendars and records from one platform.
84% of C- and VP-level B2B buyers are influenced by social media when purchasing.
With the industry’s most advanced AI engine, Sprinklr empowers technology enterprises to build stronger customer relationships across the social and digital channels that customers prefer.
58% of consumers actively seek out the most innovative brands – companies whose product roadmaps are built on customer-driven insights. Sprinklr’s Listening Insights and Ratings and Reviews put you in that category by helping you understand customer needs, supply research-based data to stakeholders and drive targeted product development as a result.
91% of retailers have omni-channel strategies in mind. But only 8% say they’ve mastered it.
Digital transformation is more than ecommerce; it’s ensuring that retail customers feel heard wherever they find you online. Sprinklr makes real-time, omni-channel engagement a reality.
Sprinklr Display shows customers that you’re invested in their experience everywhere by turning social data and insights from online conversations into personalised experiences in real-world retail environments.
How the global leader in business applications turned a sprawling programme of 1,200 separate accounts into one single, sleek social media powerhouse.
Becoming a social powerhouse
SAP streamlined and automated Social Publishing for all of its brands on Sprinklr’s Unified-CXM platform, empowering the team to deliver better customer experiences and improve its performance across dozens of digital channels.
Maximising efficiency and impact
With Sprinklr’s Publishing and Engagement tools, SAP implemented cost-efficient strategies for creating and sharing targeted content at scale – reaching multiple audiences across different regions more effectively than ever before.
Mitigating risk at scale
SAP leveraged Sprinklr’s Listening capabilities to get a better understanding of its customers – opening the door to more relevant, useful conversations while enabling them to proactively identify potential brand risks worldwide.
G2’s Top 50 Products for Marketers
Sprinklr Social was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.
Sprinklr named the only leader in The Forrester Wave™ Social Suites Platforms, Q4 2019
After analysing eight different social engagement platforms, only Sprinklr Social was recognised as a leader.
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