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WHAT’S NEW FOR SUMMER ’22

Check out Sprinklr’s Summer ’22 release.

Discover exciting new features and capabilities across the Sprinklr platform. Learn more about what they are — and how they’ll make your customers happier.

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Modern Care

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Our SEO-optimised Knowledge Base makes it easier than ever for customers to find the answers they need on their own without costly, time-consuming manual intervention – while AI-powered Smart Comprehend analyses agents’ conversations with customers and automatically presents articles that can help them speed resolutions.

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Modern Care

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Our SEO-optimised Knowledge Base makes it easier than ever for customers to find the answers they need on their own without costly, time-consuming manual intervention – while AI-powered Smart Comprehend analyses agents’ conversations with customers and automatically presents articles that can help them speed resolutions.

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Modern Care

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Our SEO-optimised Knowledge Base makes it easier than ever for customers to find the answers they need on their own without costly, time-consuming manual intervention – while AI-powered Smart Comprehend analyses agents’ conversations with customers and automatically presents articles that can help them speed resolutions.

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Modern Care

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Sprinklr assists in adding items to the shopping cart for checkout via in-person chat or chatbots. Please note enabling payments during checkout would require custom integration. Also, WhatsApp Commerce is available for clients who have purchased a Commerce add-on — to enable it, please contact your account executive.

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Modern Care

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Access assets in real time from Sitecore with their tags and eliminate risk by updating assets in Sprinklr. If the asset is present in Sitecore, you can search and import it automatically. Assets pulled from Sitecore are synced unidirectionally from Sitecore to Sprinklr for updates.

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Modern Care

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Get real-time visibility into the organization’s customer service KPIs. Sprinklr Display now supports CCaaS data sources: voice analytics and SMS/WhatsApp analytics to empower Care teams with centralized accessibility, monitoring, and actionability on real-time data, KPIs, and insights.

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Security Updates

Maintain the trust and confidence of your customers and stakeholders with newly added security and privacy measures.

Our engineering teams recently implemented additional safeguards to Sprinklr’s reporting export functionality to enhance the security and privacy for you and your customers.

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Security Updates

Maintain the trust and confidence of your customers and stakeholders with newly added security and privacy measures.

Our engineering teams recently implemented additional safeguards to Sprinklr’s reporting export functionality to enhance the security and privacy for you and your customers.

Security Updates

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