Social is the foundation for customer experience management.
Today’s savvy consumer has nearly 8 different social media accounts each and spends nearly 7 hours each day online. The widening of choice of platforms and the growing degree of specialization among different networks means that your customers are communicating everywhere.
Sprinklr’s Social and Messaging Suite helps organizations compete in the 21st century by consolidating the number of tools you have assembled to manage the number of channels your customers communicate on into a single unified platform with sophisticated functionality across listening, publishing, and reporting.
Be where your customers are
Know what people are saying about your brand on any public or owned channel so you can genuinely engage at create authentic experiences at every turn.
Publish messages and content that build relationships across all social and messaging channels most important to your audience.
Share valuable insights across teams and with leadership as your social media efforts unfold.
Empower each team member to create memorable, on-brand moments with customizable permissions that fit your needs.
Listen across all social channels in order to improve the customer experience.
- Listen across 25 social channels that drive actionable insights and a comprehensive feedback loop for genuine engagement.
- Stay informed and never miss key insights that disconnected tool create; instead analyze and engage customer activity within a single platform.
Publish content and manage conversations across all social channels.
- Be where your customers are with access to 25 social channels and 10 message apps available through a single platform.
- Control, audit, and deliver effective messaging to your audiences with powerful AI and intuitive workflows that increase team efficiency.
Consolidate a real-time view of social media performance and marketing initiatives.
- Keep your teams connected and informed with robust reporting dashboards that can be easily shared, scheduled, or exported at will.
- Dynamically adjust campaigns based on real-time, visually compelling data insights surfaced at your fingertips.
Control publishing access to brand channels and create sophisticated coordination across social teams.
- Utilize granular user permissioning to ensure the right people have the right access at the right time.
- Create the workflows that work for your team as language or jargon is not a limiting factor for managing team needs.
Be where your customers are to create memorable moments that matter.
Consolidate point solutions with a unified platform to effectively listen, engage, measure, and control a seamless customer experience across 25 social and 10 messaging channels with Sprinklr’s Social + Message Suite.
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