Bhavya Aggarwal

Contributor

Bhavya is a tech and marketing content writer with over five years of industry experience.

Contact Center Performance Management: The Ultimate Guide
Customer Service

Contact Center Performance Management: The Ultimate Guide

Learn the definition and importance of contact center performance management. Delve into the KPIs with formulas and tips to improve them.

Bhavya Aggarwal, Jayadeep Subhashis
February 15, 2024