Discover how conversational AI fuels e-commerce growth and how top brands plan to leverage it for customer engagement, conversion and retention in 2024.
Bhavya Aggarwal, Jayadeep Subhashis
April 5, 2024
Call avoidance in call centers is when agents avoid answering calls. Discover the underlying reasons and learn to spot and prevent them with expert tips.
Bhavya Aggarwal, Jayadeep Subhashis
April 1, 2024
Read 30+ Conversational AI statistics on its current state, technologies, future trends & market opportunities. Stay ahead & drive data-backed decisions.
Bhavya Aggarwal
April 1, 2024
Find out how social media burnout impacts your business, understand what its tell-tale signs are and how you can go about preventing them.
Bhavya Aggarwal
March 11, 2024
Read this blog to find out how to use metrics to measure your social media value.
Bhavya Aggarwal
February 29, 2024
Learn why successful brands use B2B social listening, what tools to use and best practices to ace your social media strategy in 2024.
Bhavya Aggarwal
February 27, 2024
Learn the definition and importance of contact center performance management. Delve into the KPIs with formulas and tips to improve them.
Bhavya Aggarwal, Jayadeep Subhashis
February 15, 2024
A customer service scorecard is a strategic tool designed to evaluate and quantify the performance of your customer service efforts. Learn how to design one.
Bhavya Aggarwal, Jayadeep Subhashis
February 14, 2024
Spot the difference between customer engagement and interaction. Learn how brands manage customer engagement on social media to build trust and visibility.
Bhavya Aggarwal
February 12, 2024
Learn the definition of customer experience optimization, its pillars and its importance. Navigate through actionable steps, best practices and the dos and don'ts.
Bhavya Aggarwal, Jayadeep Subhashis
February 12, 2024