• Business-communications graduate from Delhi University, India
• Diploma in Film Making, Maharaja Agrasen College, India

• Certified in HubSpot Content Marketing, Surfer SEO and prompt engineering.

Agentic AI across industries, social listening and insights, Voice of the Customer, social media KPIs, emerging technology and CX.

Bhavya Aggarwal is a freelance tech and marketing content writer with over five years of experience, and a favoured guest contributor to the Sprinklr blog. He specialises in emerging technology and customer experience, with especially deep coverage of agentic AI across industries such as insurance, finance, manufacturing and healthcare, alongside social listening and insights, VoC dashboards and customer service. A business-communications graduate from Delhi University, his work has been featured by publications including Gartner, YourStory and Capterra, and he holds certifications in content marketing from HubSpot, SEO and prompt engineering. Outside the byline, Bhavya is a genuine tech geek, happiest learning about the latest in AI and emerging tech, with RPG gaming and time with his dogs as his healthy distractions. That curiosity is the engine behind his explainers. He is the writer who actually enjoys untangling a concept like agentic AI until it is clear enough for anyone to follow.