Jahnavi Bhuyan

Guest Contributor

Jahnavi is a content writer with over two years of experience in research, content marketing and search engine optimization (SEO) in the B2B space (SaaS) and e-commerce. She has written and curated over 300 blogs (long and short form), BOFU pages, web content and ad copy for businesses in India and beyond.

Omnichannel vs. multichannel contact center: Key differences you need to know
Customer Service

Omnichannel vs. multichannel contact center: Key differences you need to know

Omnichannel vs. multichannel contact centers — wondering which mode of contact center would be suitable for your business? Read on to know more.

Jahnavi Bhuyan, Pradeep Vasudev
November 8, 2023