• BE, Gojan School of Business and Technology.

Customer service and contact centres, speech analytics, call-centre QA and metrics, customer experience marketing, demand generation and field marketing.

Pradeep Vasudev is a results-driven content marketer and editor with more than seven years of experience in B2B SaaS, specialising in content strategy, demand generation and field marketing. At Sprinklr as a Senior Content Specialist, his catalogue centres on customer service and contact centres, spanning customer service metrics, call-centre skills, quality assurance, speech analytics and customer experience marketing. He brings a distinctive mix of storytelling, brand positioning and editorial precision, having reviewed and edited a wide range of brand content across social posts, videos, feature pages and blogs. Beyond his SaaS expertise, which includes publishing Sprinklr's first ESG report and leading copy for major field events like CCW Vegas, Pradeep is an avid biker who loves travelling to offbeat destinations and a hobbyist mobile photographer. That spirit of exploration carries into his writing, where curiosity and craft combine to make even technical CX topics genuinely engaging. Before Sprinklr, he spent nearly four years as a content writer at Zoho.