Content Marketer, Sprinklr
Pradeep Vasudev has over five successful years of experience in B2B SaaS marketing. In his current role at Sprinklr as a senior content specialist, he focuses on producing insightful organic content that helps businesses worldwide improve their customer experience. Outside work, he's an avid biker who loves traveling to offbeat destinations and a hobbyist mobile photographer.
Learn the differences between UCaaS and CCaaS, their advantages and limitations — and how to choose the best communication solution for your business.
September 14, 2023
Learn more about quality assurance in customer service, why it is important and some of the call center quality assurance best practices any organization needs.
August 8, 2023
Learn how customer experience is critical for your business, and how contact centers can help you supercharge your customer experience strategy.
July 28, 2023
Know more about the differences between customer success and customer experience, and how they work in tandem to improve your brand’s customer journey.
July 6, 2023
Learn how customer service reports can help you to understand, analyze and improve the quality of customer care provided by your team.
June 8, 2023
Learn all about the concept of omnichannel customer engagement, why it is important in customer service and how you can implement it in your business operations.
May 31, 2023
Learn what customer journey maps are, and how you can use them to identify pain points, optimize touchpoints and enhance your CX in this blog.
May 2, 2023