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Episode #150: The Contact Center Revolution

Grad Conn

July 30, 2021  •  1 min read

Customer communication preferences have changed. And the pace of change has only accelerated during the past year. In this CX Network Live webinar, Georgina Wilczek and I talk about how to have meaningful conversations with your customers, and why great customer service must integrate all communication channels.

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Grad Conn

Chief Experience Officer, Sprinklr

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