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Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

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Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Unified-CXM Experience

The Unified-CXM Experience Podcast by Sprinklr CXO Grad Conn.

Episode #192: How do Your Customers Really Use Your Product?
Unified-CXM Experience
Episode #192: How do Your Customers Really Use Your Product?

The challenge with marketing is that we all think we know our products and services better than anyone. But do we?

Grad Conn
May 17, 2022  •  16 min read

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Episode #191: Full Stream Ahead
Unified-CXM Experience
Episode #191: Full Stream Ahead

We’re not always great at seeing or predicting the future, mainly because of our tendency to apply familiar (and often outdated) concepts to new ideas.

Grad Conn
May 10, 2022  •  16 min read

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Episode #190: Why You Need to Keep it Super Simple
Unified-CXM Experience
Episode #190: Why You Need to Keep it Super Simple

Your business is too complex. That’s because complexity sneaks into all of our workplaces, whether we want it to or not. It’s a hidden problem that’s hurting productivity and frustrating customers.

Grad Conn
April 20, 2022  •  16 min read

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Episode #189: One Bowl to Rule Them All
Unified-CXM Experience
Episode #189: One Bowl to Rule Them All

No matter how mundane your product or service, you absolutely must provide the best experience possible. If a cereal bowl can do it, so can you.

Grad Conn
April 13, 2022  •  11 min read

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Episode #188: Six Steps to an Authentic Brand
Unified-CXM Experience
Episode #188: Six Steps to an Authentic Brand

Today we learn about marketing from everyone’s favorite mentor and football coach, Ted Lasso, about brand authenticity.

Grad Conn
April 6, 2022  •  16 min read

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Episode #187: Adventures in the Metaverse
Unified-CXM Experience
Episode #187: Adventures in the Metaverse

Today we grab our (virtual) VR headsets and make our first foray into the metaverse. We’ll cut through the hype and explore exactly what the metaverse means for brands. Is it a fad? Or the future of digital marketing?

Grad Conn
March 31, 2022  •  13 min read

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Episode #186: Welcome to The Copernican Shift Podcast
Unified-CXM Experience
Episode #186: Welcome to The Copernican Shift Podcast

That’s right. We’re now The Copernican Shift podcast (formerly the Unified-CXM Experience). And although we’ve changed the name, we’ll still continue to challenge your perspectives about marketing, advertising, and digital channels.

Grad Conn
March 29, 2022  •  10 min read

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Episode #185: The Hidden Danger of Marketing Preconceptions
Unified-CXM Experience
Episode #185: The Hidden Danger of Marketing Preconceptions

Gathering customer insights is so important we’re doing a second show about it. In this follow-up podcast I go into detail about the time I literally went into people’s homes and watched them do their laundry.

Grad Conn
March 24, 2022  •  22 min read

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Episode #184: How to Gather Real Customer Insights, with Sonia Sahney
Unified-CXM Experience
Episode #184: How to Gather Real Customer Insights, with Sonia Sahney

The key to being customer centric is understanding your customers. And the best way for you, as a marketer, to understand your customer is to leave the friendly confines of your office and engage with the people you’re marketing to.

Grad Conn
March 22, 2022  •  29 min read

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Episode #183: Why Buyer-Driven is Better Than Customer-Centric, with Ardath Albee
Unified-CXM Experience
Episode #183: Why Buyer-Driven is Better Than Customer-Centric, with Ardath Albee

B2B buyers are overwhelmed. According to Gartner, 77% of B2B buyers said their latest purchase was complex or difficult. And, sadly, we’re not doing enough to make the process easier.

Grad Conn
March 18, 2022  •  42 min read

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Episode #182: Creating Your Company Narrative, with Michelle Chiantera
Unified-CXM Experience
Episode #182: Creating Your Company Narrative, with Michelle Chiantera

We all say we put the customer first, but what does that really mean? What actions are you actually taking that show the customer how important they really are?

Grad Conn
March 15, 2022  •  38 min read

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Episode #181: How to Be the Best Representative of Your Own Product, with Annie Wissner
Unified-CXM Experience
Episode #181: How to Be the Best Representative of Your Own Product, with Annie Wissner

Do you understand the product or service you’re selling? I mean, really understand it? Annie Wissner, CMO at Whispir, leads by example to make sure the Whispir marketing team understands the product inside and out.

Grad Conn
March 1, 2022  •  37 min read

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