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SELF-SERVE

90% of customers expect brands to offer self-service. Set yours up in 10 minutes.

Exceed the expectations of your digital-first customers and enable self-serve support with Modern Care Lite. Deploy complex AI-powered chatbots and knowledge base on all touchpoints – right out of the box.

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Sprinklr is trusted by the world's biggest brands
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High-deflection self-service for instant customer gratification

Scale customer service without expanding your workforce

Build a powerful, sustainable self-service model for your customers. Improve your team’s handled case volume with multiple self-serve tools, including knowledge bases and AI-powered chatbots.

Improve your FCR rates and customer satisfaction remarkably

Support customers on their favorite channels and deliver quick resolutions. With AI-powered bots deployed across 15+ platforms, provide instant responses 24x7 and win customer trust.

Enable your customers to access help info directly from their search engines

Publish self-serve articles directly into the web, and help customers find them easily. Tag and keyword-optimize your help articles so they surface at the right time for the right query.

Improve response times with Modern Care Lite’s self-service strategy

Implement a self-service mechanism that works flawlessly across channels and platforms, and swiftly resolve simple customer issues with minimum agent intervention.

Provide conversational self-service with omnichannel bots

Omnichannel bots

Set up omnichannel bot dialogues with extensive personalization, and deploy them as your first line of defense against high ticket volume.

Enable easy assistance with SEO-friendly knowledge base that can be set up within 3 minutes*

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Organize articles using categories, sub-categories and tags, nest them to any extent for proper navigation, and utilize built-in breadcrumbs for easy navigation.

Continuously improve your self-service with customer feedback and analytics

Actionable Insights

Know how your customers feel about your self-service measures with post-resolution article feedback on your knowledge base portal.

Connect Modern Care Lite with solutions you already use

Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.

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Sprinklr powers some of the world’s most customer-obsessed companies

Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales

“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”

Yoshiaki Inoue
Chief of Honda ON
Honda

Read the full story here

Prada sells, serves, and retains customers with Sprinklr-led digital innovation

“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”

Lorenzo Bertelli
Marketing Director
Prada Group

Read the full story here

AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform

“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”

Lisa Boyles
Social Media Manager
AkzoNobel UK

Read the full story here

Equip yourself with the best self-serve options available

SEO-friendly Knowledge Base

Set up and manage a well-organized catalog of SEO-friendly help articles for your products – complete with search options.

Brand compliance

Configure your help portal with ease and implement your branding styles to make it more credible to your users.

Quick set-up

Deploy our full-fledged customer care platform in minutes, with out-of-the-box support for 15+ channels.

Omnichannel chatbots

Deploy AI-powered chatbots across major support channels to enable superior self-service and quicker resolutions.

Intents

Leverage out-of-the-box predefined intents and auto-train Sprinklr’s advanced AI to detect user intents and issues quickly.

Self-serve actions

Direct customers on live chat towards quicker resolutions – self or agent-assisted – using quick action buttons and carousels.

Level up your self-service game with Modern Care Lite

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