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Gap Analysis

Gap Analysis in the Knowledge Base identifies missing, incomplete, or underperforming content that may prevent customers or agents from resolving issues efficiently. It highlights areas where existing articles do not fully meet user needs or where new content is required.Reporting on Gap Analysis he

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Reporting and Analytics

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User Journey

User sees prompt after it is triggeredWe can configureLook and feel of the proactive prompt. For more information, see this sectionConditions regarding where and when the prompt will trigger. For more information, see this sectionIf the conditions for the prompt are met, it is shown to the user. Onc

Service

Knowledge Base Article

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User Journey

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What happens when a message is deleted?

When a fan or a brand message is deleted, an indicator for the same will be displayed in Care Console.

Service

Knowledge Base Article

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Troubleshoot & FAQs

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Ozonetel Infrastructure Options

In today's digital age, delivering exceptional customer experiences requires efficient and effective communication channels. Sprinklr understands the importance of voice interactions in fostering meaningful connections. Sprinklr enables businesses to leverage powerful Voice Infrastructure conne

service channels - voice

Service

Knowledge Base Article

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Ozonetel

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Activate a Deactivated User via Email

Sprinklr will send an email for all automatic deactivated users. This email will allow users to re-login with an expirable link. In other words, we will send an email with a reactivation link to users who are getting deactivated because of auto-deactivation capability. With a reactivation link, user

marketing

Insights

Activate User

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Knowledge Base Article

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Activate a Deactivated User Via Email

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What can I do with Youtube?

YouTube is one of the most popular websites in the world. It has a massive user base, with over 2 billion monthly active users which is still growing. This article covers top reasons why your brand should make social media presence on Youtube. Once your brand is onboard on Youtube, there are multipl

social

Knowledge Base Article

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Getting started

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Newsletters FAQs

Below are some of the frequently asked questions about Newsletters –Note: Newsletter can not be sent from the Sandbox/Staging Environment.No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can I send newsletters from Sprinklr?Yes,

Insights

Knowledge Base Article

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FAQs

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Use Sprinklr AI+ to create Listening Themes automatically

Looking to effortlessly create, edit, refine, and save themes? Learn how to create Listening Themes using Sprinklr AI+ and make the Theme creation process simpler and automatic.Users used to foresee the mentions inside the dashboard and then bucket certain kinds of mentions in Themes to get more cle

Sprinklr AI+

Create Listening Themes

Insights

Knowledge Base Article

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Sprinklr AI+

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Omnichannel Case Summary Report

The Omnichannel Case Summary Report contains Metrics and Dimensions that provide information about Case-level data from the time a case is opened or created in the system until its status is closed. It details parameters such as first agent response time, time since Case creation, Case response time

Sprinklr Service

20.10

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Updated Article

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Knowledge Base Article

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Interaction Summary Report Group

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Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

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Knowledge Base Article

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Advanced capabilities

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Create A Column For X Mentions

Tracking X mentions is one of the most effective ways to measure your brand's presence on the network, as mentions of your brand indicate activity in specific communities. In this article, you will learn about how to create a column for X mentions.​Note: To see complete text of your mentions (m

social

Knowledge Base Article

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Engage with your fans

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Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Advocacy - SES

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Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Entity operator in the Topic builder

In this article, you will learn how to use the Entity operator in Topic Builder to build topics easily and efficiently. ​​Building a Topic/Keyword list to fetch mentions on an interested brand, person, or location can be very tedious, requiring long and complex queries to filter out unwanted spam fr

Topic Builder

Insights

Entity Operator

Knowledge Base Article

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FAQs and Advanced Use-cases

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Widget visualization type - Summary Table

The summary table gives an overview of statistical information about data in a table form. Users can leverage Summary Table to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls just

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Reply to messages from Sina Weibo using engagement columns

Note: Unfortunately, Sina Weibo has limited its functionality (under the PIPL laws) to all Social Media partners. The following limitations will exist:Sina Weibo will continue to impose a limit of 150 API Calls per day per account (Typically 2000-3000 API Calls were being made per account before res

social

Knowledge Base Article

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Engagement in Sina Weibo

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Youtube Account Insights

You can leverage Youtube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engage

social

Knowledge Base Article

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Report on YouTube activities

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Raise Requests to submit new ideas for your marketing campaign or content

Marketing Managers, Content Managers and Campaign Marketers can generate ideas for new marketing campaigns, sub-campaigns and posts by generating requests from the wider Organisation.How it worksIn the top right corner of the Dashboard Menu bar, click the Publishing Options icon.Select the Raise Req

marketing

Request Forms

Knowledge Base Article

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Entities Creation from Requests

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New Conversation Card

The "New Conversation widget" allows users to start a new conversation as shown below.1. Welcome TextIn Home Screen section of Live Chat builder you can put the desired welcome text.You can also change the font type by raising a support ticket containing the the appID and the font files in

Service

Knowledge Base Article

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Home Screen

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Threads Reporting Glossary

Post InsightsMetricsSprinklr Space SupportedDescriptionThreads Post Total ViewsYesThe number of times your post was viewed. This is a lifetime value.Threads Post Total LikesYesThe number of likes on your post. This is a lifetime value.Threads Post Total RepliesYesThe number of replies on your post.

social

Knowledge Base Article

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Threads

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Command Center: Support for Conversation Insight

The Sprinklr Display-powered Command Center offering now supports Conversational Insights, you can now leverage AI-powered clustering capabilities to generate rich consumer insights and content ideas by discovering unknowns and ensuring your content resonates with your audience. You can now automati

Display - SES

Command Center: Support for Conversation Insights

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command center

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Knowledge Base Article

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Display