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Agent Skill & Profile Mapping Extract

Agent Skill Extract provide detailed information about the agent unique details and agent skills configured within the platform and how these skills are assigned to agents, teams, queues, and routing workflows. These datasets help supervisors, administrators, and workforce managers understand team c

Knowledge Base Article

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Agent Data Extracts

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Reporting on Topics

You can create reports on Topics. Two new dimensions are now available in Social, Inbound, and Service Analytics:NameDescriptionTopic TypeCategorizes topics discussed in customer-agent conversations, based on predefined analytics use cases. Can be plotted at the case, interaction, call, or message l

Service

Knowledge Base Article

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Reporting

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AI Creative Insights Best Practices by Channel

SUMMARYThis article lists all the best parctice rules that is configured to understand if the creatives align with channel best practicesRules for aspect ratio for different channelsChannelMedia TypeAspect RatioLinkedInImageAspect Ratio is 1.91:1 or 1:1 or 2:3 or 4:5LinkedInVideoAspect Ratio is 16:9

marketing

Knowledge Base Article

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Functionalities

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Campaign Third Pane - Tasks

When you open a Campaign in the third pane, you can access in-depth information about the campaign and also view the tasks associated with the campaign. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’ within Plan.On t

marketing

Task

Third Pane

campaigns

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Knowledge Base Article

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Campaign Third Pane

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Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

marketing

Third Pane

campaigns

Campaign Details

Knowledge Base Article

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Campaign Third Pane

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Campaign Third Pane - Plan

When you open a Campaign in the third pane, you can access in-depth information about the campaign and also plan around the entities associated with the campaign. To navigate to campaign Third PaneClick the New Tab icon. Under the Sprinklr Marketing tab, switch to Marketing and click Campaigns withi

marketing

Knowledge Base Article

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Campaign Third Pane

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Campaign Third Pane - Activity

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's overview details and the activities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon. Under the Sprinklr Marketinf tab, switch to Mar

marketing

Third Pane

campaigns

Knowledge Base Article

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Campaign Third Pane

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Troubleshooting Rule Engine via Sprinklr Support

How do I navigate through errors in Rule Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Configuration & Setup section can help you the best in this scenario.Step 2: If you’re not able to utilize our existing

marketing

Troubleshooting

Rule Engine

Knowledge Base Article

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Troubleshooting & FAQs

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Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Which Dimensions can be Grouped in Ads Manager Pivot?

SUMMARYThis article will cover all the groupable dimensions in ads manager pivot. The groupable dimensions can be used to group by the pivot on. Pivot Table — Groupable DimensionsLevelGroupable DimensionsCampaignClick to view the groupable dimensions at the Campaign levelChannelPaid Initiative NameP

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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View Reporting for Omni-Channel Journeys

Once you have deployed a customer journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to check reporting for the audience activity on its Reporting dashboard. It enables you to get detailed reports for various types of audience activities, both at

marketing

Reporting

Knowledge Base Article

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Advanced Use Cases

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Troubleshooting Editorial Calendar via Sprinklr Support

How do I navigate through the errors within the Editorial Calendar?Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities and Use Cases section can help you the best in this scenario.Step 2: If you are not able

Editorial Calendar

marketing

Troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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How to use Google Analytics for Realtime Ads Reporting

What is a real-time report?​Real-time reporting refers to the feature that allows you to view and analyse website or app data as it occurs in real-time. It provides immediate insights into user activities, interactions, and events on your website or app, enabling you to monitor and respond to user b

marketing

Knowledge Base Article

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Reporting & Analytics

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Marketing Manager Persona App

Marketing managers are usually responsible for leading the marketing strategies for their brand by Evaluating marketing campaigns and monitoring performancePlanning and developing campaign strategiesManaging marketing team and their tasksMarketing managers would usually work with the following capab

marketing

Marketing Manager

Persona Apps

Knowledge Base Article

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Marketing Manager Persona App

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How to Optimize Ads with Adjust Data

You can use Adjust Event metrics in Smart Budget Allocation and all optimization capabilitiesUsing Sprinklr Strategy Groups, you can utilise the Adjust data in real time and optimise the campaigns through our trained AI to maximise the traffic and campaigns through minimal manual intervention in an

marketing

Knowledge Base Article

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Advanced Use Cases

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MS SharePoint Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS SharePoint. Supported WebpartsContent Feeds  Recommend ContentImportance Employees c

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Transition Screen Actions in CTI

Transition Screen actions allow agents to perform specific call‑related tasks directly from Guided Path (GP) workflows during an active voice interaction in CTI. This enables agents to manage recordings and capture important conversation details without leaving the CTI interface.PrerequisiteEnsure t

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marketing

social

New Article

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Knowledge Base Article

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Transition Screen Actions

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How to Bulk Edit Strategy Groups using Exports

To bulk import using exported templatesClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.Click on Strategy Groups in the top left corner to navigate to your configurations.Select the desired strategy groups from the Ads Manager window.Hover over the Opt

marketing

Knowledge Base Article

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Getting Started

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Supported Channel Actions

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How to See Ad Account Deactivations in Ads Reporting

Previously, users faced significant challenges due to the lack of visibility into deactivated Ad Accounts, leading to disruptions in Ads publishing. This issue has been addressed through the implementation of custom reporting for Account Deactivation.​Now, users have access to comprehensive informat

marketing

Knowledge Base Article

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Advertising Accounts and Permissions Video Overview