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Prioritisation of inbound calls over outbound calls

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how to manage the prioritization of inbo

Service

Knowledge Base Article

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Additional Use Cases

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How does the Google Analytics Ads Integration Work?

1. [Publishing] Web Analytics​Using Web Analytics, a profile can be created which could be used to automatically append unique and custom tracking codes to Website URLs of Outbound Posts or Ads specific to business needs in form of required utm helping to minimise the time required to manually app

marketing

Knowledge Base Article

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Setting Up Google Analytics

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View Sprinklr Link in Bio Performance

This article provides you with the steps to view Sprinklr Link in Bio performance.Steps to view Sprinklr Link in Bio performanceClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, hover over the Options icon and select V

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Location Insights: Custom dashboard

Users can create a customized Location Insights dashboard to suit their specific requirements. Select any desired widget type and add the required metrics and dimensions to create your own widgets for your custom dashboard.Benefits of using a custom dashboardThe custom dashboard is not just aligned

Insights

Knowledge Base Article

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Dashboards

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Run a Guided Workflow from Agent Persona

Agent persona allows agents to manage their work from a single view. Agents can perform and track their daily activities. Here is a potential scenario where this can be used - A customer visits a brand store with a query or complaint, in this case, the store agent can directly log in to Sprinklr and

Service

Knowledge Base Article

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Initiating a Guided Workflow

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Guided workflows through nudges

Nudges leverage AI to predict customer intent in real-time and deliver the next best action in Care Console to assist agents proactively. Nudges can also be triggered based on a keyword, CSAT, etc. They are actionable and have button actions such as to open a guided workflow or a knowledge base arti

Service

Knowledge Base Article

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Initiating a Guided Workflow

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What is Message Validation?

OverviewMessage Validation allows users to perform all testing-related activities on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages with different expressions.We can also give feedback to the intent model for messages that are not c

Service

Knowledge Base Article

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AI/NLP Testing

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Past Implementation - A Leading Indian Private Bank

A leading indian private bank is using agent facing guided workflows extensively for multiple use cases to improve agent efficiency and reduce average handling time of cases. Here are some key uses cases that were covered via guided workflow:1. Product specific journeys - Credit cards, Banking and l

Service

Knowledge Base Article

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Use Cases

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Global Variables in Guided Workflows

​Global Variables are configurable values that can be defined once and reused across multiple workflows within a specific environment. They provide a centralized way to manage shared data, improving consistency and simplifying updates across workflows.​Key BenefitEfficiency: Define once, use everywh

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Global Variables

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Add an Infobip SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Infobip SMS account to be able to send SMS from Sprinklr.To Add an Infobip AccountClick the New Tab icon. Under Governance Cons

Service

Knowledge Base Article

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Infobip

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Add an Avaya SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Avaya SMS account to be able to send and receive SMS from Sprinklr.​To Add an Avaya AccountClick the New Tab icon . Under Gover

Service

Knowledge Base Article

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Avaya

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Add an SMSGlobal Account

Within Sprinklr, you can add an SMSGlobal account to be able to send & receive SMS from Sprinklr.To Add an SMSGlobal AccountClick the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.In the top right corner of the Accounts window, click Add Account.On the Add Accoun

Service

Knowledge Base Article

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SMSGlobal

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How to use Message Validation?

Steps to use Message Validation​Open the Conversational AI Persona App and go to "Test". Click on "Message Validation"In the Messages Validated section, select Validate Message in the upper right corner of the window.To get model predictions, follow these steps:On the Validate Me

Service

Knowledge Base Article

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AI/NLP Testing

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How to Use Application Testing for Sprinklr Live Chat?

To learn about Application Testing, see What is Application Testing?​Before You StartTo use Application Testing, add *.sprinklr.com to the "Website URL on which Live Chat will be placed" field in the Live Chat builder.​Note:We only support Application Testing for Voice: Ozontel and Twillio

Service

Knowledge Base Article

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Testing Bot Workflows

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Sample Prompt for AI Autofill

This article oulines a sample prompt that can be used while configuring AI Autofill feature. For more information on the complete configuration steps, refer to Configure AI-powered ACW Autofill. Sample prompt for AI AutofillSystem Prompt: You are a highly accurate JSON Form Fill Generator GPT, speci

Service

Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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How to Create Snapchat Custom Audiences

Build custom audiences for Snapchat to target specific set of users

marketing

Knowledge Base Article

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Create Custom Audience

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Reddit reporting glossary

The Reddit Reporting Glossary is intended to provide comprehensive definitions of all available Metrics and Dimensions.​​Reddit reporting glossary​FunctionalitySprinklr SupportedReddit Hourly Page ViewsIt will display the hourly page views available for the Reddit account.Reddit Page ViewsIt will di

social

Knowledge Base Article

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Reporting on Reddit

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Create an existing model validation for Sentiment or Advanced Insights in AI Studio

This article will provide a step-by-step guide on how to validate Sprinklr's Sentiment or Advanced Insights Models. Check Introduction to Sentiment and Advanced AI Models in AI Studio for details about the model itself. If you want to create a new training project for the Text Classifier model,

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

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Create an Existing Model Validation for Sentiment or Advanced Insights in AI Studio

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Introduction to Text Classifier in AI Studio

Social Listening is a valuable tool for brands to gauge user perception on various topics. However, it requires a significant amount of configuration design and upkeep to properly group and categorizes mentions. Even with these efforts, there are limitations to automated techniques such as keyword-b

Insights

ai studio

Text Classifier

Knowledge Base Article

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Introduction to Text Classifier in AI Studio

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Build an AI Model to analyze product feedback in the automobile industry

Building an AI Model to analyze product feedback in the automobile industry is an effective way to gain valuable insights into customer sentiment and identify areas for improvement in product design and performance. ​Here's how it could work: Businesses can use Sprinklr AI Studio to create a Pr

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to analyze product feedback in automobile industry