Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.1K)

SH
Request Source in Outbound Message Conditions

When creating outbound rules, users can use Request Source to set custom fields, tags, or campaigns based on the source of messages or to force a mandatory approval path for messages coming from widgets. Request Source is just a condition in the rule engine with respect to outbound messages.Rule Cre

Publishing - SES

Request Source in Outbound Message Conditions

Request Source

Outbound Message

+3

Knowledge Base Article

 • 

Automation in publishing

SH
Customizable View in Campaign Monitoring

What is Campaign Monitoring?The goal of voice campaign monitoring is to improve the ROI (return on investment) of the campaign by identifying areas that need improvement and making adjustments to increase conversions and customer engagement. It is an important aspect of any voice-based sales & s

Service

Knowledge Base Article

 • 

Campaign Monitoring

SH
How Agent can schedule a Callback

When an agent dials a customer and the customer requests a callback at another time. The flow chart below illustrates the journey for this scenario.​​The detailed journey can be explained as follows:​1. Customer 360 populates for an agent.  ​2. Customer requests a Callback for another date/time.  ​3

Service

Knowledge Base Article

 • 

Callback Use Cases

RS
Yotpo Capabilities and Limitations

Account AdditionCapabilityDescriptionNoteYotpo Account AdditionYesSame Yotpo Storefront cannot be added across multiple workspaces in a partner. API LimitationYotpo Account Re-AdditionYesRe-addition of same account (which is already added on Sprinklr once) is not possible. API LimitationPublishing C

social

Knowledge Base Article

 • 

Capabilities and Limitations - Yotpo

SH
Introduction to Auto import Rules

This topic aims to take you through Auto Import Rules, a Rule Type in Sprinklr. Auto Import rules are initiated when a message is posted natively via the social media channel instead of Sprinklr. If an Auto Import rule is set up, enabled and the conditions are met, then the corresponding action take

auto import

module:rule-engine

social

Rule Engine

Knowledge Base Article

 • 

Auto import rules

RS
Vanilla Forum Capabilties

In this article, we will cover the capabilities of Vanilla Forum within the Sprinklr platform.Functionality Sprinklr Supported PublishingTextYesMessage Level ActionsCommentYes, only text is supportedGrabbing Act

social

Knowledge Base Article

 • 

Capabilities - Vanilla Forum

SH
Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

Service

Knowledge Base Article

 • 

Reporting & Analytics

RS
Configure Colours for User Availability Status on Sprinklr

Users set different statuses that can be configured as a custom field (User Availability Status). Sprinklr now allows you to set your preferred colors assigned to respective availability statuses.Each status entry in the custom field can be assigned a color, using a hex value or by using the color p

social

Knowledge Base Article

 • 

Others

RS
Detailed Auto Wrap

​ACW: Automate, Automate, and Automate1. Autowrap Overview: Autowrap, an essential feature within our system, streamlines completing after-call work (ACW) by automatically filling in necessary details within a specified timeframe. This feature proves invaluable when agents are unable to finalize AC

Service

Knowledge Base Article

 • 

Auto Wrap After call work

RS
Managing Permissions for Hidden Attachments in Engagement

To protect sensitive information, such as account statements or content containing personally identifiable information (PII), the platform provides built-in controls to restrict access to certain attachments, including PDFs, screenshots, and other media files.This functionality helps organizations r

26.1

Engagement - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

Other engagement capabilities

SH
Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

social

Account Deactivation Notification Bar

+1

Knowledge Base Article

 • 

Other engagement capabilities

SH
Customize Quick Filter in Engagement Columns

Limited filtering options within Engagement Dashboards have previously restricted the user's ability to fully tailor their view, necessitating more effort to find the right posts in the Engagement Dashboard. With the introduction of the Customize Quick Filter, users can now create filters using vari

Engagement - SES

social

Customize Quick Filter

Social - SES

+1

Knowledge Base Article

 • 

Other engagement capabilities

RS
Sharing Settings in Data Connectors

The upgraded sharing settings for Data Connectors in Sprinklr allow adminstrators to control who can access and who can view or edit data connectors and segments. You can now manage the visibility of data connectors and segments more effectively, ensuring better alignment with specific access needs.

Service

Knowledge Base Article

 • 

Sharing Settings in Data Connectors

RS
Publish a 1 Click Ad Buy within Sprinklr Distributed

The 1 Click Ad Buy feature within Sprinklr Distributed allows admins to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators (Distributed users) use the pre-configured values and communicate and advertise at a local level. The Distributed User has t

Create A 1 Click Ad Buy within Sprinklr Distributed

1 Click Ad Buy

social

Social - SES

+2

Knowledge Base Article

 • 

Advertising & Marketing (Distributed User)

RS
Guided Workflow - Secure Screen - Layouts

Overview The Layouts component is a powerful tool designed to organize and differentiate content effectively on the screen while optimizing space utilization. It includes features like a section divider to visually separate different segments for better clarity and flow. Additionally, it offers two-

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow Screen Components - Checkbox Group

OverviewA checkbox is an interactive element in a form that enables users to independently select or deselect options. Checkbox Group inputs allow for integrating multiple checkboxes. ​Various Fields in Checkbox GroupAPI Name: It is a unique identifier that can be used as a reference to the value of

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow Screen Components - Rating

OverviewThe rating feature enables you to provide feedback or evaluate a product, service, or experience using a scale of values, often represented by stars. This intuitive tool is versatile and can be seamlessly integrated into guided workflows to achieve various objectives.Use Cases of the Rating

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow Custom Components - Custom App Widget

OverviewThe Custom App component in Sprinklr allows brands to seamlessly integrate third-party or external applications directly into guided workflows. These apps can be developed using the Custom Apps module available under platform settings (manage customer section)and then rendered within guided

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Service

Knowledge Base Article

 • 

Detailed Dashboards

RS
Share to Facebook in Advocacy

You can share Links, Images, and Videos (as posts, reels, albums, and stories) from the Sprinklr Extend mobile app to your Facebook personal profile. You can share it on your Facebook Feed or stories from the Extend app.  Advocates can even share Links, Images, and Videos (as posts, reels, albums) f

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Sharing