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Roles and Permissions

Alert Manager is permission controlled. There are 2 types of roles:View: Users with View permission can view all the alerts that are set up in Alert Manager. Admin: Users with Admin permission can create a new alert or modify existing alerts.To know how to add a new role, see Add a Role.

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts

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Add an On-Demand Publishing Skill

OverviewOn-Demand Publishing lets you customize message delivery timing and improve chatbot interactions. Example: You can publish API responses stored in variables, allowing precise control over when and how they’re published—whether all at once or sequentially—ensuring output meets specific busine

Knowledge Base Article

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Skills

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Create A New Sub-Project

In Project Management, a sub-project is a smaller, more specific project that is part of a larger project. It has its own unique tasks and timelines, but they align with and contribute to the overarching goals of the parent project. Just like any project, a sub-project has a defined start date and e

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PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

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Knowledge Base Article

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Manage Projects

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Add/Remove Collaborators to Portfolio

In Project Management, you can share a portfolio with your team for collaboration, inviting cross-functional teams to work on projects that are a part of the portfolio. PermissionsYou need to be admin or owner of the portfolio to add or remove collaborators to your portfolio. Where can you add

PM_TASK_TIMELINE_VIEW

PM_TASK_SHEET_VIEW

PM_TASK_KANBAN_VIEW

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Knowledge Base Article

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Sharing and Access

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Brief Sections: Actions

OverviewSections allow you to better organize your Briefs and add elements like text, numbered or bulleted lists, media assets, tables and custom fields. Brief sections can be cloned, locked, reordered or deleted. You can also add padding, margins and borders to Brief sections. Clone Brief SectionsH

Brief

Knowledge Base Article

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Brief Template Components

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Customizable View in Campaign Monitoring

What is Campaign Monitoring?The goal of voice campaign monitoring is to improve the ROI (return on investment) of the campaign by identifying areas that need improvement and making adjustments to increase conversions and customer engagement. It is an important aspect of any voice-based sales & s

Knowledge Base Article

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Campaign Monitoring

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Delete a Workflow

After creating a Workflow you might also want to delete some of your old or test workflows to prevent clutter in your environment. The “Delete” option allows users to do this. Users can do so by understanding how to access Workflows, but delete permission should be reserved for system administrators

Delete Workflow

workflow

Workflow Engine

Knowledge Base Article

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Workflow Actions

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About the AppsFlyer Ads Integration

​What is AppsFlyer? Appsflyer allows you to promote your apps and reach larger audiences in markets where Google Play Store is not available.AppsFlyer supports attribution in the context of third-party app stores as follows: IMEI or Android ID: The SDK doesn't automatically collect the IMEI or

Knowledge Base Article

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Getting Started

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Unified Reply Types

Sprinklr supports unified reply types in WeChat, allowing agents to send text and multiple media attachments in a single go within Care Console. These combined messages are automatically split into individual posts upon sending, ensuring compliance with WeChat's limit of 5 replies per customer messa

Knowledge Base Article

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Engage with Customers

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Presentations in Advocacy

IntroductionWith the latest updates in the Sprinklr platform, you now have the ability to use Advocacy as a data source for your presentations. Advocacy is now integrated as one of the data engines, enabling you to incorporate advocacy reporting data into your PowerPoint presentations. This feature

Advocacy - SES

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

Ad Comment Moderation

Advertising

Knowledge Base Article

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Supported Channel Actions

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X Audience Platform

The X Audience Platform drives improved scale and performance for your mobile app promotion campaigns by reaching your audience across X and the thousands of apps that people use throughout their day. You can build App Installs, Website Traffic, or App Re-engagements campaigns with appropriate ad cr

Knowledge Base Article

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Publish Twitter Ads

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Assign task to a Specific User

Tasks can be assigned to only a single user. Organizations have various ways to define their assignee for these tasks. Some brands have a predefined user for these tasks. Others select the user on the go. Also, a few brands even let an external person interact with workflow tasks. In this article, y

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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X Ads Reporting Dimensions

Leverage this detailed list of all X dimensions available in Sprinklr's Ads Reporting to gain more insight into your X Ads. Given below is a list of all X dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by Date.DayDay

Knowledge Base Article

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Dimensions

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Troubleshooting Ads Custom Metrics

Points to be noted:Strategy group metrics can't be incorporated with other metrics.

Knowledge Base Article

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Troubleshooting Custom Metrics

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Create a Column for Facebook Replies

You can reply to a comment on your brand post or reply to a comment where a fan has mentioned your brand and view all the replies using the engagement columns. Here we list out the steps on how to create such columns.StepsClick the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engag

Knowledge Base Article

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Add Facebook column in engagement dashboard

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How to Apply Ads Web Analytics to URL Parameter Fields in Ads Composer

This article will cover the application of Web Analytics from Ads Composer in the URL parameter field of an Ad Variant. This is applicable for Facebook channel ads with any of the below two criteria:Any Post Type of Store Visits or Product Catalog Sales ad objective.Collection Ads of any ad objectiv

Paid Web Analytics

Web Analytics

tracking

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Apply Web Analytics to URL Parameters Field

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How to Enable or Disable a Custom Field

Click the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the Custom Fields window, under the Status column, slide the toggle icon to enable/disable the custom field. ​

Knowledge Base Article

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Create & Manage

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Campaigns in the Editorial Calendar

Campaigns are available for you to visualize and engage with in the Editorial calendar. You can create Campaigns from the Editorial Calendar. You can also view all the Campaigns that have been created. Additionally, you can modify the campaign from the editorial calendar and update its properties as

Editorial Calendar

campaigns

Knowledge Base Article

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Content Creation

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How to navigate to Request Forms?

Go to Launchpad Select the Sprinklr Marketing tab.Switch to the Marketing section.Under the Plan section, select Request Forms. A list view of the existing request forms on the environment will be displayed. From this screen, you can create new request forms or manage existing ones. ​

Request Forms

Knowledge Base Article

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Navigating to Request Forms