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Request Rules

Request Rules are initiated on a request that is created or updated. If a request rule is set up and enabled, and the conditions are met then the action setup takes place.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of

Rule Engine

Requests

Knowledge Base Article

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Request Rules

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Components of Brief Template Builder

The general layout of your Brief Template is determined by its components selected by you. In this article you will learn how to add multiple structural components to your brief.Structural ComponentsYou can start typing your content anywhere on the screen. Clicking on the Addition icon will help you

Brief Template Builder

Knowledge Base Article

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Brief Template Components

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Create A New Sub-Project

In Project Management, a sub-project is a smaller, more specific project that is part of a larger project. It has its own unique tasks and timelines, but they align with and contribute to the overarching goals of the parent project. Just like any project, a sub-project has a defined start date and e

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Manage Projects

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Notification Preferences for Project Management

In project management, you can choose which notifications you want to receive and where you want to receive them. The following table describes the types of notification you recieve in project management tool.Notification TypeDescriptionTask assignedNotifies you when a task is assigned to youTask un

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Notifications

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Sort Content in Production Dashboard

In this article you will learn how content can be sorted according to different properties in List and Kanban view of the Production DashboardHow it worksNavigate to the Production DashboardsFrom the Dashboard Bar of the Production Dashboards window, click Sort By.Select the desired dimension from t

Sort Grouping Dimensions

Manage Production Dashboards

Production Dashboard

Sorting

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Production Dashboard Actions

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Publish your content using Content Templates

Users can follow the below steps to publish their content using the content templates:In the top-right corner of the Navigation Bar, click the Publishing Options icon and select Create Message.In the Overview section, Select the Account Type under which the content template was created within the Ch

Content Templates

publishing

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Publish using Content Templates

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Automate Confidentiality in Messages

Create a Draft rule to automatically mark your Draft messages as confidential and restrict visibility to certain user groups. Once the rule is enabled, all the messages (drafts) satisfying the condition will have the selected action initiated on it.Example Use case shown below: This rule is to ensur

Rule Engine

Autofill Rule

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Autofill Rules

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Smart Rules for Listening

Every day, millions of conversations happen across the internet on a wide variety of topics. What if you could capitalize on those conversations and deliver relevant, personalized ads to social media users in real-time?​We are introducing Sprinklr Smart Rules for Listening. As a part of Sprinklr Mar

Knowledge Base Article

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Configuring Smart Rules

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Create a New Portfolio

Portfolios are collections of projects grouped based on factors such as department, strategic initiative, team, and more for the purpose of tracking, reporting and analysis. Anyone with the Create Portfolio permission can create portfolios. To Create a PortfolioNavigate to the Portfolios window from

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Knowledge Base Article

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Platform Basics

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Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

Knowledge Base Article

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Ads Creative Library: FAQs

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How to Export a Forecast

​The need to communicate projections with stakeholders, incorporate forecasts into other business systems, facilitate group decision-making, preserve historical records, and facilitate data analysis and reporting across several platforms are a couple of the reasons why exporting a forecast is a cruc

Knowledge Base Article

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Multichannel Forecasting

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Apply Date Range Filters in Inbound and Outbound Columns in Distributed

Sprinklr Distributed users can filter Inbound and Outbound columns to get more relevant data. They can use date range filters to focus on data from a specific date range.Note: This capability needs a specific setup. Get in touch with your Success Manager to enable this feature in your environment.To

Date Range Filters in Inbound and Outbound Columns in Distributed

Knowledge Base Article

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Engagement (Distributed User)

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About TikTok Advertising

TikTok advertising is a popular form of social media advertising that allows businesses to reach a large audience of users on the TikTok platform. TikTok is a short-form video-sharing app that has quickly become one of the most popular social media platforms in the world, particularly among younger

Knowledge Base Article

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Getting Started

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Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Knowledge Base Article

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Redeem Rewards on the Platform

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Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Knowledge Base Article

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Create Rewards

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Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Knowledge Base Article

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Create Rewards

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Actions for Snapchat Ad Entities in Ads Manager

In the Ads Manager, you can perform a number of actions for your Snapchat ad entities. Among the usual actions, you can set the bidding type for your ad squads, add a fallback Website URL for Snapchat Deep Link ads, and set automatic third-party tagging to Snapchat Ads.To Set Bid

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Advanced Snapchat Capabilities

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Create an Authentication HSM Template

To create an Authentication HSM template follow the below steps:Create an HSM Template and choose the Category as Authentication.Under Message Details, select the Code Custom Field as a custom field to dynamically customize the code based on the chosen field.Enable Masking to conceal the code from S

Knowledge Base Article

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HSM - Authentication Templates

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Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

Knowledge Base Article

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Send one time notifications to customers

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Create a Column for Vanilla Forum New Ideas

Introduction With the engagement dashboard column, you can access and interact with all posts on your Vanilla Forum account. This guide details the steps to create an Engagement Column specifically for New Ideas on a Vanilla Forum account. Steps to Create a New Ideas Column in Engagement Dashboard 1

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum