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What is an asset manager/board?

What is an asset manager?Sprinklr's Asset Manager provides an organized and unified repository for you to store, manage, and measure the impact of your content assets. This article covers the important details and use cases around the asset manager.What can I do with asset manager?From the Asse

DAM - SES

social

Social - SES

Knowledge Base Article

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Getting started

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How to Apply Macros in Ads Manager

Macros in Sprinklr Marketing (Ads) can be used to make multiple changes to entities with a single click, creating efficiencies in your workflow. You can create, save, and use a variety of macros for different ad entities for various purposes.You can automate manual actions on-demand across several a

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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Smart Routing Reporting

Smart Routing Reporting enables supervisors and administrators to evaluate how Smart Routing distributes work among agents and the role agent scores play in assignment decisions. The reports provide visibility into both current routing activity and past assignment patterns, supporting operational mo

Knowledge Base Article

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Using AI in routing

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Story Tags in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) enables you to tag a story or create a new story tag option. This is extremely useful as the story tags can be used as a filter in order to include or exclude specific stories. Story tags can also help you categorize stories and analyze these categories to

Insights

Knowledge Base Article

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Tagging related

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PR Tagging in Media Monitoring & Analytics

PR tags enable you to carry out a seamless end-to-end tagging process in MM&A.PR tags are independent and editable tags and provide you with the ability to select, add, update, and remove individual/bulk tags for messages.Creating and bulk updating PR TagsIn the Inline Editable Table widget, new

Insights

Knowledge Base Article

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Tagging related

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Add Facebook Business Manager Account to Sprinklr

Facebook Business Manager allows you to manage ad accounts, pages, and people having access to them, all in one place. The data for Product Catalogs and Pixels are available at the Business Manager level on Facebook. Hence, you are required to add your Facebook Business Manager account in Sprinklr t

Service

Knowledge Base Article

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Account Addition

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Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Text and Media

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Smart Comprehend in Agent Console/Care Console

View Recommended Articles in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the articles suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Note: Article recommendations apply only to newl

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Smart Comprehend

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SharePoint and Sprinklr DAM Integration

You can integrate SharePoint with Sprinklr’s Digital Asset Management (DAM) platform to upload various asset types such as documents, presentations, excel files, images, and videos directly into Sprinklr. You can then use the uploaded assets in your Sprinklr Projects, Tasks, Campaigns, Sub-campaigns

Insights

social

Service

Knowledge Base Article

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Integration Guides

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Smart Comprehend Features and Functionalities

This article outlines key features and functionalities of the Smart Comprehend module. Recommending Language-Variant Articles Based on Agent Platform LanguageSmart Comprehend supports recommending knowledge-base article variants based on the agent’s platform language, even when the case language is

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Smart Comprehend

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Reporting on Smart Comprehend

You can create reporting widgets to view the usage and adoption of the Smart Comprehend capability.To configure a Reporting WidgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboard within the Dashboa

Service

Knowledge Base Article

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Smart Comprehend

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Record Manager - An Overview

A Record Manager is a configurable, tabular interface used to display and manage records for a specific entity in a structured, user-friendly format. It acts as a central workspace where teams can view, filter, and act on entity data in real time—tailored to their specific business roles and workflo

Knowledge Base Article

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Record Manager - An Overview

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React Native 13.0.3

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionVersion: 13.0.3Supported Versions: Starting August 2025, Live Cha

Service

Knowledge Base Article

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Older Versions

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Create & Remove Columns in a Pipeline

Sprinklr's Data Engine merges data from multiple sources into a Pipeline that transforms the combined data into a single report. Sometimes you'll want to create a column in order to manipulate data into custom metrics for a desired report that was previously not able to be done due to unde

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Create and Publish POST Assets for SMS Using Journey Facilitator

Sprinklr allows you to compose SMS (Nexmo and Twilio) assets on Asset Manager. You can use those SMS assets in Journey Facilitator to build customer journeys, using SMS (Nexmo and Twilio) as the channel. The SMS assets can be created as described in this article, and then can be added in Customer Jo

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

+7

Knowledge Base Article

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SMS

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Data Engine: Select Widget to add Metrics & Dimension in Source

Sprinklr's Data Engine merges data from multiple sources into a pipeline that transforms the combined data into a single report. This allows organizations to capture all the data that streams into their businesses more efficiently than ever before. In this article, we’ll explore a new feature in Dat

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Add an SMSGlobal Account

Within Sprinklr, you can add an SMSGlobal account to be able to send & receive SMS from Sprinklr.To Add an SMSGlobal AccountClick the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.In the top right corner of the&nb

SMS

Service

Journey Facilitator

Knowledge Base Article

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SMS

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Requests in Production Dashboard

In this article, you will learn about viewing Requests in the Production Dashboard and the actions you can take on them from the production dashboard. Navigate to the Production Dashboards.Click on the Show Dashboard icon and then click on the Standard Dashboard dropdown. Here you can find the Reque

marketing

Request Management

Production Dashboard

Request Forms

+1

Knowledge Base Article

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Overview

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Tasks in Production Dashboard

In this article, you will learn about the task view in Production Dashboard and the action you can take on tasks from the production dashboard.Note: With the addition of 'Request ID' as a grouping field within the Production Dashboard, you can conveniently track and manage tasks associated

marketing

Task

Production Dashboard

Knowledge Base Article

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Overview

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Unified Analytics Metrics

​Metric Display NameDescriptionFollowers At Post Time (Total) (Unified Analytics)This is a Sprinklr common metric to total all of the various types of followers across social networks. It pinpoints the number of followers at the time of your post. This metric must be used in conjunction with dimensi

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Create & Manage