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Time Off Request Report

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patt

Service

Knowledge Base Article

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Detailed Report Glossary

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Publish to Lithium

Sprinklr allows you to create and publish discussions to Lithium communities using the Sprinklr Publisher. You can easily schedule and publish your discussion and also add media to it. You can also customize and publish your media to Lithium using the image editor through this platform.This art

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Service

Knowledge Base Article

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Engage, publish and report on Lithium

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Add an Exit Conversation Tool

The Exit Conversation Tool in Sprinklr’s AI Agent automatically closes a customer case when the conversation ends. This automation reduces manual effort, prevents cases from being left open, and ensures consistent reporting data. It streamlines customer service operations by providing a clear and ef

Knowledge Base Article

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Core Tools

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Configure Rules to Drive Assignment of Lithium Community Threads

Lithium builds community and social media management software that helps the world's best brands connect with customers on digital channels. For Lithium community, there is a ranking based on the gamification of activity. Sprinklr has exposed the roles and ranking in the rules en

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Knowledge Base Article

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Engage, publish and report on Lithium

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Manually Award Gamification Points to Users 

Automated gamification is a fantastic way to engage and incentivize users in your advocacy community. However, there may be occasions where admins need to manually award points to users. This article outlines the steps admins can follow to manually award points through the space or advocacy site. Wh

Advocacy - SES

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Social - SES

Knowledge Base Article

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User Management

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Advantage Custom & Lookalike Audiences in Facebook & Instagram Ads

IntroductionAdvantage Custom Audience and Advantage Lookalike Audience are two powerful features offered by Meta that Sprinklr offers that can enhance the performance of your ad campaigns. This article will explore how these features work and how you can effectively use them to reach a wider audienc

marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

Service

Knowledge Base Article

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Rich Text Assets

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Entity List Template and Auto-Suggest Type-Aheads

OverviewSprinklr's Entity List Template and Auto-Suggest Type-Aheads features help elevate user interactions during live chat session by streamlining the process of finding relevant information and responding to queries, making the live chat experience more efficient and user-friendly.Entity List Te

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Knowledge Base Article

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Rich Text Assets

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New Conversation Card

The "New Conversation widget" allows users to start a new conversation as shown below.1. Welcome TextIn Home Screen section of Live Chat builder you can put the desired welcome text.You can also change the font type by raising a support ticket containing the the appID and the font files in

Service

Knowledge Base Article

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Home Screen

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Add a Lithium/Lithium Community Account

Sprinklr enables you to add Lithium and Lithium Community accounts in Sprinklr. You can add your account in Sprinklr by using your credentials. In this guide, we’ll walk through how to link your Lithium/Lithium community account in Sprinklr.Steps To Add a lithium/lithium communit

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Knowledge Base Article

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Setting up Lithium account in Sprinklr

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Create Ticket Fields

In Sprinklr, a ticket is treated as a case with an important distinction that it has a parent case associated with it. As an individual entity, a ticket behaves exactly like a case, with all the same functionalities, but it is linked hierarchically to a parent case.This structure is particularly use

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Knowledge Base Article

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Create Ticket Fields

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Information Card

Information cards let you display information in various layouts, such as image-only, text-only, text with images, or text with icons on the Home Screen of Live Chat. You can add and configure these cards on the Home Screen of your Live Chat, and optionally include buttons to let users take actions.

Service

Knowledge Base Article

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Home Screen

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Creating location-based Themes

In Listening Themes, you have the ability to filter data on the basis of the location of a message. Messages can be filtered out for a specific location by selecting the latitude, longitude, and radius of the search (in kilometers or miles).Note: To learn more about getting this capability enabled i

Insights

Create Location-based Themes

Location-based Theme

Knowledge Base Article

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Theme Creation & Setup

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Using Keyword Suggestions to make keyword list creation easy

Reduce the time spent in creating comprehensive Keyword Lists with AI-powered suggestions.​Creating a comprehensive keyword list can be time-consuming, but Sprinklr's AI-powered keyword suggestions can help streamline the process by suggesting multiple variations of the keywords and phrases ent

Insights

Knowledge Base Article

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Creating and using Keyword Lists

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Cherry-Picking of Cases/Voice Calls Waiting in a Work Queue

This feature enables agents to manually select a customer from the queue, allowing them to make choices based on customer properties such as phone number, customer type, and priority. By providing agents and supervisors with the ability to choose calls waiting in the queue, this feature enhances con

Service

Knowledge Base Article

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Adding pending cases/calls to holding queue

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Mark Custom Fields as Favorite at Bulk for All Distributed Users

Admins can mark Custom Fields as Favorite for all the users across the platform. By doing that it will appear for every user as a favorited field in the Overview Section. However, individual users, if they want to, can un-favorite a field marked as favorite by the Admin.Steps to Mark Custom Fields a

Mark Custom Fields as Favorite for All Users

Mark Custom Fields as Favorite

Social - SES

DST - SES

Knowledge Base Article

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Governance (Distributed Admin)

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Gainsight Community - Account Addition

We are introducing an integration with Gainsight Community, a community management platform similar to Lithium/Khoros that enables peer-to-peer engagement. It brings customers, users, and product teams together in a collaborative, self-service environment for Q&A, idea sharing, product updates,

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Sprinklr Social

Channels - SES

New Article

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Knowledge Base Article

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Account Addition - Gainsight Community

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Set Collapsed Filters as Default in Distributed

In the Asset Manager, Engagement Columns, and Contacts windows, you can view the filters in the right pane, which appear long, as there are multiple options under each filter category. If you want an enhanced experience of using the filters, you can enable the collapsible filter capability. You can

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Social - SES

DST - SES

Knowledge Base Article

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Platform Setup (Distributed Admin)

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Widget visualization type - Column

With Columns, you can present the information in a clear and straightforward manner for the audience. Column charts are often considered the most effective type of data visualization, as they utilize our natural ability to comprehend height, unlike many other types of visualizations that may necessi

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Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Stacked Bar

Stacked Bar visualizations are a type of chart that displays data in a bar, with each bar representing a category or a group of items. The bars are stacked on top of each other, and the length of each bar represents the total value of the category or group it represents. These charts are useful for

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Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types