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Quadrant Matrix widget

Learn more about the Quadrant Matrix widget and analyze the performance of different categories according to the relationship between any two metrics of choice.Sprinklr supports a wide range of widgets (aka data visualization types) that can be plotted on any reporting dashboard to view the graphica

Listening Widget

Insights

Quadrant Matrix

Knowledge Base Article

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Types of Widgets

RS
Guided Workflow Custom Components - Custom App Widget

OverviewThe Custom App component in Sprinklr allows brands to seamlessly integrate third-party or external applications directly into guided workflows. These apps can be developed using the Custom Apps module available under platform settings (manage customer section)and then rendered within guided

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflow Screen Components - Same Screen Evaluation in Picklist

OverviewA picklist is an input field that enables you to select a predefined option from a drop-down menu. It allows for structured data selection, improving accuracy and consistency across workflows. Picklists can be defined in five ways: Using Variables – Customize options with a defined form

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Service

Knowledge Base Article

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Troubleshooting

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What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Creating location-based Themes

In Listening Themes, you have the ability to filter data on the basis of the location of a message. Messages can be filtered out for a specific location by selecting the latitude, longitude, and radius of the search (in kilometers or miles).Note: To learn more about getting this capability enabled i

Insights

Create Location-based Themes

Location-based Theme

Knowledge Base Article

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Theme Creation & Setup

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Add a Viber Service Account

You can add a Viber Service account in Sprinklr to utilize its messaging features for sending business messages to your customers. Viber Service messaging supports both one-way and two-way communication.​With one-way messaging, you can send messages to your customers, but they cannot reply. With two

Service

Knowledge Base Article

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Getting Started

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Build an AI model to segment and action on potential leads

To effectively manage potential sales leads, it can be useful to segment incoming messages into different categories. One way to do this is by using Sprinklr AI Studio to build a model that can automatically classify messages into specific categories.Using Sprinklr’s Multi Text Classifier, the model

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to segment and action on potential leads

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Share workspace rules with relevant User/User Groups

You can share workspace rules with relevant User / User Groups. Previously, sharing a rule capability was only supported for Customer Rules, we have extended the same capability for Workspace Rules.Note that if share settings are updated, then the rule is only visible to the following:Rule OwnerShar

workspace

User

Workspace Rules

social

+3

Knowledge Base Article

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Introduction to Rule engine

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Use Account Rules​ to Filter Accounts based on Regex on Account Bio

The Regex on Account Bio feature adds an option to check for keyword list & regex on account bio in Account Rules. Within Account Rules, user can set actions based on regex for the account bio. This feature can be used to filter out account for particular keywords list. Steps To Use Rules​ to Fi

Account Rules to Filter Accounts based on Regex on Account Bio

Regex on Account Bio using Account Rules

social

Knowledge Base Article

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Introduction to Rule engine

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Viber Channel Capabilities and Limitations

Viber is a cross-platform instant messaging application that operates over Microsoft Windows, macOS, Linux, Android, and iOS platforms. Viber lets users message each other and exchange media such as images and video records. To utilize the Viber channel to its maximum potential you need to be aware

social

Service

Knowledge Base Article

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Getting Started

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Audience Manager & DMP Roles & Permissions

This article delves into the comprehensive range of permissions offered within Audience Manager and DMP, elaborating the specific privileges granted to users who access these modules. Let's understand the diverse levels of access and capabilities available, effectively to manage audience data a

marketing

audience

Roles and Permissions

Advertising

+1

Knowledge Base Article

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Audience Manager & DMP

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Global Navigation Menu

OverviewThe Global Navigation Menu provides a convenient way to switch between Portfolios and Projects without having to visit the Portfolio screen every time. The menu can be accessed from anywhere within the Project Management Persona and shows all the Portfolios and Projects created by or shared

PM_POPULAR_2

PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

+5

Knowledge Base Article

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Basic Functionalities

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React Native 13.0.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionCurrent Release: 13.0.2Supported Versions: Starting August 2025,

Service

Knowledge Base Article

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Older Versions

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Customizing Peer Dependencies

This section explains which dependencies are mandatory, which can be customized, and how to register or unregister custom implementations for seamless integration. Why is Customization required? In some cases, your existing codebase may already include specific libraries for functionalities such as

Service

Knowledge Base Article

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Customize Peer Dependencies

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Synonyms & Misspellings

Importance of Handling Synonyms and Misspellings in Conversational AIBefore creating intents and entities, it’s beneficial to pre-process your incoming data. This ensures the intent model can: handle spelling errors and industry-specific synonyms effectively even when these terms are rare in discove

Conversational AI & Bots

Service

Knowledge Base Article

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Synonyms and Misspellings

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How to build a widget in Media Monitoring & Analytics?

Learn how to create MM&A dashboard widgets in Sprinklr Insights to visualize data for multiple metrics in real-time.Media Monitoring & Analytics (MM&A) dashboard widgets are customizable widgets that you can add to an MM&A dashboard to visualize data. They allow you to engage with re

Insights

Knowledge Base Article

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Dashboard setup

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How to create a custom MM&A dashboard?

Click the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. ​On the Media Insights window, click on Story Dashboards in the left pane. ​Click the dropdown icon against the dashboard name in the top left corner, and click Create Dashboard. ​On the Create Dashboard popup window

Insights

Knowledge Base Article

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Dashboard setup

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Logging responses for Product Insights mentions

Review sources for Product Insights, like Amazon and Best Buy, do not currently offer API support for responding through a third party. Responses that you make natively can now be logged in Sprinklr for Reporting and for insight into which messages your team has responded to. When you make a native

Insights

Knowledge Base Article

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Advanced Concepts

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Events in the Editorial Calendar

Events are entities available in Sprinklr to enhance your planning experience for your brand. You can associate events with Campaigns and Sub-Campaigns as non-mandatory fields. The associated events are visible in the Overview and Editorial Calendar tabs of the respective Campaigns and Sub-Campaigns

Editorial Calendar

marketing

events

Knowledge Base Article

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Events in Calendar