Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.4K)

SH
Scheduled Publishing and Unpublishing of Articles

Scheduled publishing and unpublishing let you control when Knowledge Base articles become available and when they are removed from view. You receive advance notifications before an article is unpublished, giving you time to review, update, or extend its availability. Follow‑up notifications confirm

Sprinklr Service

Knowledge Base

New Article

Service

+1

Knowledge Base Article

 • 

Scheduled Publishing/Unpublishing

RS
Activity Logs

To provide greater transparency and traceability of AI-driven evaluations, detailed audit logs are captured whenever automated scoring is created or updated. These logs help contact center analysts monitor evaluation activity across multiple interactions within a case, and track changes made over ti

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

AI Scoring and Insights

SH
Prioritisation of inbound calls over outbound calls

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how to manage the prioritization of inbo

Service

Knowledge Base Article

 • 

Additional Use Cases

SH
Create a Column For Instagram Story Mentions using Rule Engine

You can view the story mentions from fans on your Instagram account using the rule engine. Here we list out the steps on how to create such columns.​StepsClick the New Tab icon . Under the Sprinklr Social tab, click Manage Rules within Triage.In the top-right corner of the Rule Engine window, click

social

Knowledge Base Article

 • 

Create an Instagram Column in Engagement Dashboard

SH
Paid Rule Keyword Lists

You can leverage the Paid Rule Engine to automate the tagging of Ad Variants based on Keyword Lists. Keyword Lists allow you to quickly and easily create a frequently used set of keywords or phrases and use them in Rules, saving time and reducing the possibility for any manual error.For any queries,

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

 • 

Paid Rule Properties

RS
Configure Platform Cases for Agent Copilot

Training your Copilot on real platform cases allows it to understand customer interactions and respond with higher accuracy. Follow these steps to add platform cases: 1. Click the Configure button in the Platform Cases section. 2. Click Add Platform Cases. 3. On the Choose Platform Ca

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Data Management

RS
Track Access to Call Recordings in Quality Management

In Quality Management (QM), users such as Quality Managers (QMs), supervisors, and administrators can listen to or download call recordings from the Case Analytics page, subject to their assigned permissions. However, without visibility into who accessed these recordings, organizations face potentia

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Voice Analytics

SH
Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are considered

campaign management

Service

Voice

Knowledge Base Article

 • 

Compliance Management with Suppression List

SH
Track Calls on IVR

Sprinklr collects and analyzes data from IVR in different formats. This data can include information such as call volume, call duration, menu selections, and call outcomes. This data can be used to improve the overall customer experience by identifying and addressing issues with IVR system as well a

Service

Knowledge Base Article

 • 

IVR Use Cases

SH
Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

social

Knowledge Base Article

 • 

Getting started

SH
Access Favorite asset boards

Favoriting assets help to access them easily later, we’ve covered how to favorite them in this article. Once the assets are marked favorite, those would be added automatically to the Favorite asset board. In this article, we will cover steps to access these favorite access boards.Steps to access Fav

DAM - SES

Favorite asset boards

social

Access Favorite asset boards

+1

Knowledge Base Article

 • 

Manage assets

RS
Creating Programs, Sub-Programs and Surveys

Programs provide a structured way to organize and manage surveys at scale efficiently. By creating Programs and setting up Sub-programs within them, users can build a clear hierarchy that supports better organization, collaboration, and control. Surveys must be created within a Program or Sub-progra

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Creating Programs, Sub-Programs and Surveys

RS
Attendance Report

You can track attendance with enhanced scheduling insights using the Attendance Report. The Attendance Report belongs to the Workforce Management Report Group under the Service Analytics Data Source. These metrics and dimensions are also available under the WFM Reporting Data Source.The Attendance R

26.1

Sprinklr Service

Service

Updated Article

+1

Knowledge Base Article

 • 

Other WFM Reports

RS
Task Creation and Edit Forms

Sprinklr uses unified Task Creation and Edit forms to standardize how you create tasks across Projects, Campaigns, Sub-Campaigns, Assets, Messages, Requests, and other entities. This consistent experience simplifies task management and provides a streamlined, cohesive workflow across the platform.In

Knowledge Base Article

 • 

Task Creation

SH
Text widget

The Text widget is a visualization widget that simply displays formatted text in a textbox form.The widget provides various standard formatting functionalities, including text formatting, Fonts, and the option to insert an image. It can be used to display a message or note on the dashboard.To create

Text Widget

Insights

Knowledge Base Article

 • 

Types of Widgets

SH
Facebook Best Practices

In this article, we list out some of the best practices to follow while using Facebook as a channel for your brand’s social media presence using Sprinklr.​Adding Facebook Page AccountPlease make sure your personal Facebook account must have an admin role on the Facebook Page that you'd like to

social

Knowledge Base Article

 • 

Getting Started - Facebook

SH
Use Touchscreen Enabled Display

Sprinklr's Touchscreen enabled Display allows you to interact with your charts, helping you gain additional insights with no additional setup required. You will be able to explore the data behind that segment, based on a list of dimensions. Touchscreen Display support includes the ability to dr

Display - SES

social

Social - SES

Knowledge Base Article

 • 

Display

SH
Customer Initiated Video Call

Journey #1Customer calls when agent already assignedTwo separate error messages will be displayed to the customer if there are distinct errors for the microphone and camera. In the images below, one error message is for the disabled microphone permission in the browser, while the other error message

Service

Knowledge Base Article

 • 

User/Agent Journey

RS
Setting Up Social Direct Message- Reddit Creative (Standard)

Social Direct Message – Reddit Creative (Standard) enables brands to design and manage survey invitation messages specifically tailored for Reddit direct message interactions. These creatives define how the survey invite appears within ongoing Reddit DM conversations, ensuring a consistent and platf

Knowledge Base Article

 • 

Social DM

SH
Outbound Voice Campaigns and Use Cases

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Knowledge Base Article

 • 

Introduction to Outbound Voice Campaign