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Customize the Start Day of the Week in Editorial Calendar

You can customize the start day of the week in Editorial Calendar as per your requirements as the week in different geo-locations starts on different days. For example, in the US, the week starts on Sunday and in Europe, the week starts on Monday. Customizing the week's start day will enable yo

Editorial Calendar

Knowledge Base Article

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Calendar Views Customization

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Configure Details in your Messages using Show Properties & Time Axis in Editorial Calendar

Show/Hide Properties and Time Axis:The option to Show Properties in Configure View Settings is available only when you select Large as your message card size. Whereas, the option to show or hide the Time Axis is always available irrespective of the card size you select for your view. Users can enabl

Editorial Calendar

Editorial Calendar Views

Message Cards

Knowledge Base Article

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Calendar Actions

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Create Twitter Cards via DAM (Distributed)

This article will cover the steps and guidelines on how to create a Twitter Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to Create Twitter Ca

Twitter Cards via DAM (Distributed)

Create Twitter Cards via DAM (Distributed)

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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View and Filter Active/Inactive Users in Distributed

This feature allows the distributed user to clearly distinguish if a user or delegate is Active or Inactive. The users can easily filter Active and Inactive Users as well as Delegates. Additionally, this feature allows users to change the status of users and delegates directly from the same interfac

Social - SES

DST - SES

Knowledge Base Article

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Governance (Distributed User)

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Edit Your Profile Information (Distributed Users)

IntroductionThis feature allows you to update and manage profile information for the Distributed users. It enables you to keep your profile current and accurate by modifying details such as contact information, profile picture, and language. It ensures that your profile reflects the most up-to-date

Distributed User

Edit Profile Information

User

Distributed

+4

Knowledge Base Article

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Governance (Distributed User)

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Enable Tags for Distributed Users - Profile, Case, and Message

As a brand admin, you can now make profile tagging available within the Distributed environment. As a result, the distributed users will be able to see profile tags next to the profile name in the same way as in the Space UI.To Enable Profile, Case, and Message Tags for Distributed UsersClick the Ne

message tags

Case Tags

Distributed

Social - SES

+3

Knowledge Base Article

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Platform Setup (Distributed Admin)

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Add a WhatsApp Business account in Distributed

IntroductionThis functionality allows you to add WhatsApp Business accounts to your profile and interact with them seamlessly. As a Distributed User, you can effortlessly integrate WhatsApp Business accounts into your contacts and use Sprinklr to reach out to these accounts or respond to their queri

Distributed User

WhatsApp Business Account Addition in Distributed

Add WhatsApp Business Account in Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed User)

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Setup Content Targeting to Build a Personalized User Experience 

Content Targeting, also referred to as content segmentation, is a huge part of Advocacy experience. The advocacy website content segmentation is the process of writing, designing, and organizing content for each of your website’s segmented groups of advocates. Essentially, content segmentation allow

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Administration

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Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Dependencies

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Canned Responses in Distributed

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

Canned Responses in Distributed

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DST - SES

Canned Responses

Knowledge Base Article

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Engagement (Distributed Admin)

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URL Shortener in Distributed

The URL Shortener is a tool that reduces the length of your URLs, making them more manageable and aesthetically pleasing. This feature is useful particularly for social media posts where character limits are a concern. When using the URL Shortener in the Publisher, your links will be automatically s

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Auto-schedule copies of Brand Post (Distributed Admins)

PERSONADistributed AdminSprinklr UserUSE CASEThis feature is most useful for Distributed admins who want to publish posts, without involving the Distirbuted users, in a way that a copy of the post is automatically scheduled for 30 minutes later. VALUEThe benfit of this capability is that the Distrib

Auto-schedule copies of Brand Post

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DST - SES

Auto schedule copies of Brand Post

Knowledge Base Article

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Campaigns (Distributed Admin)

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Mark Custom Fields as Favorite at Bulk for All Distributed Users

Admins can mark Custom Fields as Favorite for all the users across the platform. By doing that it will appear for every user as a favorited field in the Overview Section. However, individual users, if they want to, can un-favorite a field marked as favorite by the Admin.Steps to Mark Custom Fields a

Mark Custom Fields as Favorite for All Users

Mark Custom Fields as Favorite

Social - SES

DST - SES

Knowledge Base Article

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Governance (Distributed Admin)

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Suggest edits to a Stack Exchange question in Distributed

The Suggest Edits feature allows users to propose improvements to questions on Stack Exchange directly through the Distributed platform. This feature facilitates collaborative content enhancement, enabling users to refine and clarify questions, ensuring they are precise, well-formatted, and more lik

Distributed

Social - SES

DST - SES

Suggest edits to a Stack Exchange question

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Set Collapsed Filters as Default in Distributed

In the Asset Manager, Engagement Columns, and Contacts windows, you can view the filters in the right pane, which appear long, as there are multiple options under each filter category. If you want an enhanced experience of using the filters, you can enable the collapsible filter capability. You can

Social - SES

DST - SES

Knowledge Base Article

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Platform Setup (Distributed Admin)

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Add Assets to a Campaign

Distributed is a Sprinklr lite version, for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows you to create assets that you can share

Social - SES

DST - SES

Knowledge Base Article

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Campaigns (Distributed Admin)

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WhatsApp Business API Capabilities and Limitations in Sprinklr Distributed

WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and grow your business. This article covers the API capabilities and limitations of WhatsApp Business.​FunctionalitySupported in Distributed Web Platform (Desktop)NotePublish Text

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Stack Exchange API Capabilities and Limitations in Sprinklr Distributed

Engagement Capabilities on QuestionsCapabilitiesSupported on SprinklrAnswerYesCommentYesUpvote YesDownvoteYesEdit QuestionYesDelete QuestionYesFlag QuestionYes (DP controlled)​Engagement Capabilities on Answers CapabilitiesSupported on SprinklrUpvoteYesDownvoteYesCommentYesEdit AnswerYesDelete Answe

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Change Users’ Properties in Advocacy

Users while being active on the advocacy site have different user statuses and so have different roles and permissions. These states include the following and are governed by status field: Screener Pending  Pending  Approved (based on whether the approved user is an advocate or an admin, his roles v

Advocacy - SES

Social - SES

Knowledge Base Article

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User Management

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Approve/ Reject Users in Advocacy

In Sprinklr advocacy site after a user fills in the screener question, his status changes to pending and the admin gets a request to either approve the user or reject it.  Advocates that are already a part of the Advocacy community are the Approved users.  Approved users can be given access to the w

Advocacy - SES

Social - SES

Knowledge Base Article

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User Management