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RS
Enable Tags for Distributed Users - Profile, Case, and Message

As a brand admin, you can now make profile tagging available within the Distributed environment. As a result, the distributed users will be able to see profile tags next to the profile name in the same way as in the Space UI.To Enable Profile, Case, and Message Tags for Distributed UsersClick the Ne

message tags

Case Tags

Distributed

Social - SES

+3

Knowledge Base Article

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Platform Setup (Distributed Admin)

SH
How to Apply Ads Web Analytics to Existing Posts in Ads Composer

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

SH
How to Apply Ads Web Analytics to URL Parameter Fields in Ads Composer

This article will cover the application of Web Analytics from Ads Composer in the URL parameter field of an Ad Variant. This is applicable for Facebook channel ads with any of the below two criteria:Any Post Type of Store Visits or Product Catalog Sales ad objective.Collection Ads of any ad objectiv

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to URL Parameters Field

RS
Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

RS
Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

RS
Permissions Required to Access Journey Facilitator

This article outlines the permissions needed to perform each step of a Journey.Permissions Required for Creating a CampaignTo create a campaign or modify an existing one, you will need following permissions under:Setup > Campaign​​Permissions Required for Audience ManagementTo create and manage A

Advocacy - SES

Social - SES

Service

Knowledge Base Article

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Journey Facilitator in Advocacy

RS
Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

RS
Manage Shift Patterns in Sprinklr WFM

Sprinklr WFM’s Shift Patterns allow Administrators and Workforce Managers to create and manage structured weekly Shift templates for agents. Patterns involve scheduling employees for different Shifts at varying times throughout the week, which ensures continuous operations, prevents employee burnout

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Manage Schedule Policies

RS
Sprinklr Insights: 20.7 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.7 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Here are the key features

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.7 Release (5th July '25 Onwards)

RS
Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

Insights

Announcement

social

+3

Knowledge Base Article

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Governance (Distributed Admin)

RS
Add a Viber Service Account in Distributed

Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Viber Service Messaging allows you to choose whether you want one-way messaging service or the two-way messaging service. With one way messaging service, you can send messages to you

Distributed - SES

social

Social - SES

Knowledge Base Article

 • 

Governance (Distributed User)

RS
View and Filter Active/Inactive Users in Distributed

This feature allows the distributed user to clearly distinguish if a user or delegate is Active or Inactive. The users can easily filter Active and Inactive Users as well as Delegates. Additionally, this feature allows users to change the status of users and delegates directly from the same interfac

social

Social - SES

DST - SES

Knowledge Base Article

 • 

Governance (Distributed User)

RS
URL Shortener in Distributed

The URL Shortener is a tool that reduces the length of your URLs, making them more manageable and aesthetically pleasing. This feature is useful particularly for social media posts where character limits are a concern. When using the URL Shortener in the Publisher, your links will be automatically s

social

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

RS
Discussion Forum (Advocacy)

The 'Discussions' menu option present on the left bar in the advocacy site enables advocates to express their opinions and engage in meaningful conversations with each other on various Threads and Topics curated by Site Administrators on the Advocacy site. ImportanceDiscussion forum encour

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

End Users

RS
Filters and Filter Groups in Task Views

OverviewFilters and Filter Groups enable you to sort and filter Tasks based on specific criteria. When viewing large or complex Projects with multiple Tasks, you can use Filters to view only relevant Tasks and minimize confusion. You can filter Tasks based on status, priority level, custom fields, o

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

+2

Knowledge Base Article

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Manage Task Views

RS
Create a View Policy for Ticketing Workflow

View Policy in Sprinklr defines which fields should be visible, mandatory, or read-only on the ticket (case) form based on the value of a primary field. This ensures that agents see only the fields relevant to the case they are working on, improving usability and reducing errors.A View Policy is a c

Service

Knowledge Base Article

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Create View Policy

RS
Case Queue Extract

The Case Queue Extract captures structured, time-bound records representing the movement of cases across case queues during their lifecycle - where each case queue represents various stages of the case. Each record reflects a discrete case queue session — beginning when a case is assigned to a parti

Knowledge Base Article

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Digital Data Extracts

RS
Create Record Form for Ticketing Workflow

You can create a record form to display the custom fields used for capturing primary and secondary ticket information.This form serves as the interface where agents enter and update the custom field values for a case. On this record form, agents can document ticket details, update key properties, an

Service

Knowledge Base Article

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Create Record Form

RS
WeChat - Engage with Messages

Sprinklr supports a number of engagement and reporting capabilities for WeChat after you link your WeChat account through Sprinklr. You can engage in and respond to Brand Posts and Conversations on WeChat in real time.Here's a walkthrough for creating WeChat columns in the Engagement Dashboards

Service

Knowledge Base Article

 • 

Engage with Customers on WeChat

SH
Apply Handover Protocol Using Rule Engine

Handover Protocol is a functionality that allows bots and agents to hand off control of the conversation on Instagram to each other. This article walks you through the process of setting rule engine flow with the actions and controls present for Instagram hand over protocol process. Apply Handover P

social

Knowledge Base Article

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Advanced capabilities