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Configuring Source Specific Settings for Standard and Custom Entities

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Specific Settings for Standard and Custom Entities

RS
Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

marketing

Knowledge Base Article

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Functionalities

RS
How to Choose Ad Placements in Ads Composer

While composing a campaign, Sprinklr provides you with an option to add multiple placement variations for your target audiences instead of having to add the placement individually. This will create a duplicate of your ad sets for each placement variation.For instance, if you have two target audience

marketing

Knowledge Base Article

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Functionalities

SH
Request Rules

Request Rules are initiated on a request that is created or updated. If a request rule is set up and enabled, and the conditions are met then the action setup takes place. This article will take you through the Request Rules, a rule type within Sprinklr. To Create a Request RuleClick the New Tab ico

marketing

rules

Requests

Knowledge Base Article

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Requests Automation

RS
Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Redeem Rewards on the Platform

RS
Governance for Naming Conventions

Announcement: Major Update to Naming Conventions We are announcing a major update to our governance framework for naming conventions, which includes a significant overhaul of the user experience (UX). This revamped UX is designed to simplify and enhance how you manage and create naming conventions,

marketing

Knowledge Base Article

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Configuration

SH
How does the MOAT Ads Integration Work?

1. [Ads reporting] Bringing Moat Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Moat data on regular basis based on the identifier.Sprinklr Moat Integration helps you :-Map Moat data in an automated way to your Channel entities allowing you to compare web

marketing

Knowledge Base Article

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Setting Up MOAT

RS
Configuring Source Specific Settings for Live Chat

The Source Specific Settings screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Specific Settings for Live Chat

SH
Smart Rules for Weather

You can predefine the consumer-based content and activate the Paid Initiatives using Smart Rules when market trends are favorable. You can configure Smart Rules for Weather so that you can optimize your ads in real-time based on live weather insights of a location. This capability helps you to enhan

marketing

Knowledge Base Article

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Configuring Smart Rules

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Create and Assign Task Queue

Within the Workflow Engine, you can create tasks and assign the task to a Task Queue. Users that are assigned to the Task Queue will be able to pick up the task and complete it. Task Queues are named based on the team within the organization (i.e. Digital Team, Project Management Team, Publishing Te

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productmodule:workflow-engine

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Knowledge Base Article

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Custom Fields

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Ads Web Analytics Roles & Permissions

To make sure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view configurations within the Web Analytics, you'll want to ensure that their Role is granted the right permissions.This article covers Role-based Web Analytics permis

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Permissions

RS
Configure Data Endpoint for Dynamic WhatsApp Flows

Sprinklr supports integration with WhatsApp Flows through a pre-configured bidirectional connection with the WhatsApp Cloud API. To enable communication between WhatsApp Flows and Sprinklr, a data endpoint must be configured within the Flow JSON. This allows WhatsApp to exchange information with Spr

Knowledge Base Article

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Configure Data Endpoint

RS
Transition Screen Actions in CTI

Transition Screen actions allow agents to perform specific call‑related tasks directly from Guided Path (GP) workflows during an active voice interaction in CTI. This enables agents to manage recordings and capture important conversation details without leaving the CTI interface.PrerequisiteEnsure t

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marketing

social

New Article

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Knowledge Base Article

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Transition Screen Actions

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How to Configure Smart Budget Strategy Groups

Manage your budget and make the most of your ads using Smart Budget Strategy Groups.While creating a Strategy Group within Ads Manager or Ads Composer, you need to add your budget details. Creating a Smart Budget Strategy Group will provide an insight into how you want your budget to be handled. Bas

marketing

Knowledge Base Article

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Setting Up Smart Budget

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How to Bulk Import Ads for Optimization Purposes

Bulk Importing Ads is an efficient way to create multiple ads in the Ads Manager. This makes campaign launches faster by allowing you to effortlessly scale capabilities that would add value to the different stages of the Advertising workflow. In this article, we will guide you through the different&

marketing

Knowledge Base Article

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Configuring Bulk Imports

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How to Clear Stop Loss Strategy Groups from Ads

Stop Loss evaluates and pauses ads that are exceeding your target CPA or not meeting your goal based on your configuration. However, at times, you want to be able to make some of the ads paused by Stop Loss active again so that they can start spending. Clear Stop Loss assists you with this action to

marketing

Knowledge Base Article

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Setting Up Stop Loss

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Introduction to Allocadia and Sprinklr Integration

Allow marketing teams to collaborate seamlessly on plans and investments, measure the impact on the business and sync them in Sprinklr without doing manual efforts.​With Sprinklr & Allocadia integration in place, you can easily create sub-categories in Allocadia and send them to Sprinklr in form

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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How to get the Allocadia Integration enabled?

To use Sprinklr’s Allocadia Integration, you can get in touch with your Success Manager or the Sprinklr Support Team by simply mailing to tickets@sprinklr.com.​To enable this integration, you need to share the list of properties on your Marketing Activities that you want to be mapped to the custom f

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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Paid Rule Keyword Lists

You can leverage the Paid Rule Engine to automate the tagging of Ad Variants based on Keyword Lists. Keyword Lists allow you to quickly and easily create a frequently used set of keywords or phrases and use them in Rules, saving time and reducing the possibility for any manual error.For any queries,

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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How to Edit Ads in Ads Manager Pivot

SUMMARYThis article will cover all the edit options available in ads manager pivot and how to take them. Editing an ad using ads manager pivotTo edit an entity, ensure correct permissions are enabled for your userNavigate to the ads manager pivot dashboard Click on 3 dots and click on view and edit

marketing

Knowledge Base Article

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Functionalities