Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Smart Creative Compliance

Smart Creative Compliance helps you to leverage the creative data engine in the Creative Library. With this feature, you can apply filters for brand compliance, AI-driven machine learning models, and media channels, allowing you to fine-tune your asset search according to brand and channel specific

Knowledge Base Article

 • 

Apply Filters in the Creative Library

RS
Creating an In-App Creative

In-App Surveys enable brands to collect intentional, real-time feedback from users directly within their mobile apps during key interactions. Teams can choose from pre-built formats, such as micro-surveys, or fully customize survey pop-ups to match their brand’s look and feel. These surveys can be p

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

 • 

Setting up the In-App distribution

SH
What is IVR, Its Benefits and Why Sprinklr IVR?

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, allowing them to navigate through a menu using touch-tone keypads (DTMF - Dual Tone multi-frequency). IVR technology helps businesses efficiently handle high call volumes, provide self-service options, and

Knowledge Base Article

 • 

Understanding IVR

SH
Track Calls on IVR

Sprinklr collects and analyzes data from IVR in different formats. This data can include information such as call volume, call duration, menu selections, and call outcomes. This data can be used to improve the overall customer experience by identifying and addressing issues with IVR system as well a

Knowledge Base Article

 • 

IVR Use Cases

SH
Customize Quick Filter in Engagement Columns

Limited filtering options within Engagement Dashboards have previously restricted the user's ability to fully tailor their view, necessitating more effort to find the right posts in the Engagement Dashboard. With the introduction of the Customize Quick Filter, users can now create filters using vari

Customize Quick Filter

Social - SES

Customize Quick Filter in Engagement Dashboards

Knowledge Base Article

 • 

Other engagement capabilities

SH
Bazaarvoice Capabilities and Limitations

To utilize the Bazaarvoice channel to its maximum potential, you should be aware of its capabilities and limitations.​Note: Accepting or rejecting reviews is not currently supported in Sprinklr due to limitations with the API. Additionally, Sprinklr only receives reviews that have been accepted and

experience:space

channel:bazaarvoice

Bazaarvoice Capabilities

Bazaarvoice Limitations

+5

Knowledge Base Article

 • 

Bazaarvoice

SH
Viewing Google Ads Campaigns in Ads Manager

View Google Ads campaigns in Ads ManagerClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.In the filters container from the top dashboard bar, click Channel and select Google Ads & Youtube to filter

Knowledge Base Article

 • 

Ads Managing

SH
Enable/Disable Livechat application

sprChat('disable')This will disable the live chat service completely - user will not be able to see anything on the screen and no SDK commands will then be executed. Please note this does not change session/user and everything is preserved.window.sprChat('disable');sprChat('

Knowledge Base Article

 • 

SDK Methods

SH
Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

Voice

Knowledge Base Article

 • 

Compliance Management with Suppression List

SH
FAQs

Account AdditionWhy am I seeing a blank screen while trying the embedded signup flow?Please make sure to use a listening URL to login to the Sprinklr environment from the ones mentioned below while adding an account using the embedded signup flowEnvironment Link Prod ​https://space-listening.sprinkl

Knowledge Base Article

 • 

FAQs

SH
Smart Insights in Reporting Dashboards

Smart Insights, an AI-powered Insights tool does the job of finding the top drivers for any metric shown on the dashboard. It enables you to find and report the pinpointed factors in a summarized format that are contributing towards any deviation or anomaly in their important tracking metrics.To lea

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Advanced Features

SH
Installing on Web

Live Chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably near the bottom of the p

Knowledge Base Article

 • 

Website Installation

SH
ASR Contextualisation of Entities

OverviewIntroducing the concept of improving ASR(Automatic Speech Recognition) system accuracy and efficiency through data type hints.Adding Data Type Hints for Voice BotWhen collecting specific information (e.g., mobile number), provide a data type hint to the ASR system.Pass a hint like 'nume

Knowledge Base Article

 • 

Setup Entities

SH
Similar Cases in Agent Console/Care Console

View Similar Cases in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the resolved similar cases suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Click the Smart Assist tab within the Cas

Knowledge Base Article

 • 

Similar Cases

RS
Workload Performance Report

The WFM Workload Performance Report under the Social Analytics Data Source delivers comprehensive insights into Workload performance metrics, enabling more informed decision-making and operational analysis. Key metrics covered in this Report include forecasted versus actual volume and abandoned call

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

 • 

Other WFM Reports

SH
Compose Google Demand Gen Ads

Advertise on Google and reach a wider group of audience.To learn more, click Ads Composer.​​Enablement Note: The use of this capability requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success Manager.​Select A

Knowledge Base Article

 • 

Ads Publishing

SH
Ads Manager Find & Replace Macro

Sprinklr Macros within Sprinklr Marketing (Ads) can be used to make multiple changes to entities at once, creating efficiencies in your workflows. In this article, learn how it allows allows you to update the names of your Ads with ease, using intuitive find & replace functionality to update tex

Knowledge Base Article

 • 

Advanced Use Cases

SH
How to Create a Scheduled Export in Ads Reporting

​Export Options in Ads Reporting​One time Exports To Schedule an ExportAutomated Email ExportsField DescriptionsSchedule exports in settingsAds Reporting Export offers a way to download the information from your Paid Reporting dashboards or widgets in a variety of formats. You may download the repor

Knowledge Base Article

 • 

Create & Manage

RS
Install Live Chat Messenger and Peer Dependencies

To integrate Sprinklr Live Chat Messenger into your project, you must install the Live Chat SDK along with its necessary peer dependencies. This section provides a step-by-step guide to install Live Chat Messenger and its necessary dependencies. Prerequisite Before you begin with the installation, e

Knowledge Base Article

 • 

Install Live Chat Messenger and Peer Dependencies

RS
Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Knowledge Base Article

 • 

20.2 Release (4th Feb '25 Onwards)