Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.7K)

SH
Google My Business v/s Google.com

GMB (account-based) v/s Google.com (URL-based listening)Following are some of the differences mentioned between Reviews Coverage through Google My Business (GMB accounts) and Google.com –TitleGoogle My Business (GMB)Google.comListening TypeAccount Based ListeningSource page-based ListeningAuthentica

Google.com

Insights

Google My Business

GMB

Knowledge Base Article

 • 

Sources

RS
Troubleshooting Citrix Media Offloading Setup Failures

This article provides information on some of the common Citrix Media Offloading setup issues and fixes:Failed to connect to Citrix HDX Websocket ServiceEnsure you are running Sprinklr within a Citrix VDI environment.Check if your current browser is whitelisted to connect with CtxHdxWebSocketService.

Sprinklr Service

New Article

Service

26.1.1

+1

Knowledge Base Article

 • 

Citrix Media Redirection for Voice Calls

SH
Different Types of Case Routing Mechanisms

Unified routing employs skill-based, non-skill-based and round-robin assignment mechanisms to ensure effective case routing. In this article, you will learn about the different types of case routing mechanisms offered by Unified Routing.Skill-Based AssignmentSkill-based assignment in Unified Routing

Service

Knowledge Base Article

 • 

Unified Routing Overview

SH
Customize Quick Filter in Engagement Columns

Limited filtering options within Engagement Dashboards have previously restricted the user's ability to fully tailor their view, necessitating more effort to find the right posts in the Engagement Dashboard. With the introduction of the Customize Quick Filter, users can now create filters using vari

Engagement - SES

social

Customize Quick Filter

Social - SES

+1

Knowledge Base Article

 • 

Other engagement capabilities

RS
Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

Service

Knowledge Base Article

 • 

Publishing Functionalities

RS
Triggering an Outbound Call

Introduction Outbound calls are important for business and sales, and Sprinklr allows agents to make outbound calls without any hassle. Business Use Case To instantly follow up with the customer while the agent is on conversation pane QM/Supervisor can directly manual call the customer Workflow and

Service

Knowledge Base Article

 • 

Triggering an Outbound Call

SH
How does the Product Insights model identify insights?

A mention is the base unit of analysis within Sprinklr Listening. One mention is equivalent to a single post or comment from a data source.Sprinklr’s Product Insights models identify insightful phrases or sentences within each mention, which are then mapped to relevant categories (L1/ L2/ L3) and se

Insights

Knowledge Base Article

 • 

Advanced Concepts

SH
How to add quick filters?

Save time by utilizing quick filters, which enable you to save your filter configurations for easy reuse whenever you need to apply the same filter settings. In this article, you will learn how to create Quick Filters in the Production Dashboard.To Add Quick FiltersNavigate to the Production Dashboa

marketing

quick filters

Production Dashboard

Knowledge Base Article

 • 

Advanced Filtering

RS
Sprinklr Copilot Features for Social

Sprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you to work

marketing

Insights

social

Service

Knowledge Base Article

 • 

Sprinklr Social

RS
Add a Dialogue Tree Tool

Adding a Dialogue Tree Tool to a task automatically initiates the associated dialogue tree. The tree runs in the background to ensure the interaction follows the predefined conversational flow. Dialogue tree nodes can be used to execute hardcoded workflows.ProcedureIn the Tools window, select Add To

Knowledge Base Article

 • 

Core Tools

SH
What is an asset manager/board?

What is an asset manager?Sprinklr's Asset Manager provides an organized and unified repository for you to store, manage, and measure the impact of your content assets. This article covers the important details and use cases around the asset manager.What can I do with asset manager?From the Asse

DAM - SES

social

Social - SES

Knowledge Base Article

 • 

Getting started

SH
Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

social

Knowledge Base Article

 • 

Create a post on Facebook

RS
Canned Response

Canned Responses help agents or customer service teams respond quickly and consistently to common customer inquiries across channels (like email, chat, social media, etc).PrerequistiesTo access Close Loop Feedback, you would need Program Level Permissions. You will require Program Level View, Edit,

Insights

Knowledge Base Article

 • 

Setting Up Closed Loop Feedback

RS
Configure Bring Your Own Key (BYOK) for Voice AI Providers

Bring Your Own Key (BYOK) enables administrators to add and manage provider API keys in AI+ Studio and use those providers in Text-to-Speech (TTS) and Speech-to-Text (STT) configurations. Once configured, the provider's voices and transcription capabilities become available for use in Voice AI workf

Sprinklr Service

26.7.1

New Article

Knowledge Base Article

 • 

Configuring Bring Your Own Key (BYOK) for Voice AI Providers

SH
Additional features: Rich Link, Typing Indicator, Tapback Reactions

Tapback ReactionsSometimes users respond to messages using a Tapback, such as the heart or thumbs up expressions. This feature allows you to detect user tapbacks.Typing IndicatorTyping indicator allows you to see typing activity in the Agent Console as well as on the user front. Rich LinkEvery URL

Service

Knowledge Base Article

 • 

Additional features

SH
How to Use Auto Response on Reddit Messages

In Reddit, if you are a moderator, you have the ability to enable auto response to Reddit messages through modmail. You can also determine from which users under a moderator can send auto responses.​Note: To utilize Modmail Message functionality, please raise a support ticket to get this DP enabled:

social

Knowledge Base Article

 • 

Engage, publish and report on Reddit

RS
WhatsApp Usernames FAQs

​Q1. BSUID Support within SprinklrWill Sprinklr natively support user_id, WhatsApp usernames, and recipient-based messaging using BSUIDs?Yes. BSUID will be stored alongside the phone number in the Sprinklr user profile, and the platform will support publishing via both BSUID and phone number. Sprin

Knowledge Base Article

 • 

WhatsApp Usernames

SH
LINE Advertising Parity

The article explains the objective-wise parity currently in Sprinklr. The first column talks about the feature, the second column mentions if the feature is present in Sprinklr, the third column mentions if the feature is present in the native Ads Manager, and the fourth column clarifies whether or

marketing

Knowledge Base Article

 • 

Advertising Channel Parity

RS
Trend Calculations for Percentage Metrics in Reporting

OverviewTrend metrics in Sprinklr are used to show how a metric changes over time, with Date used as the dimension. Trend records are currently generated based on the difference between consecutive lifetime metric fetches. For absolute metrics such as likes and views, this approach accurately repres

26.10

Reporting - SES

Sprinklr Social

New Article

+1

Knowledge Base Article

 • 

Reporting Glossary

SH
Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

social

Pinterest

Reporting

Knowledge Base Article

 • 

Engage, publish and report on Pinterest