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Heat Map

A Heatmap Question allows you to click on specific areas of an image to express your opinions or reactions. Each of your clicks is recorded, and the aggregated data is shown as a heatmap, a visual overlay where warmer colors indicate areas with more clicks. This method is especially useful for ident

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Survey Questions

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How to Add Multiple Ad Account Users with Multiple Authorization Tokens

Currently, users lack visibility regarding the deactivation of their accounts (such as Ad Accounts and Social Pages) and face difficulties with continuous disconnections in Sprinklr's system. The lack of awareness about when the account deactivates results in users failing to reactivate their a

marketing

Knowledge Base Article

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Advertising Accounts and Permissions Video Overview

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Android - v12.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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Entity Specific Settings for Voice Cases

Options unique to Voice Cases are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Sprinklr Voice from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that y

marketing

Insights

social

Service

Knowledge Base Article

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Entity Specific Settings for Voice Cases

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Click Insights: Reporting

This article highlights the various types of clicks in Reporting.In Sprinklr, Performance of Clicks can be reported for:Posts that are published via Sprinklr where Sprinklr shortens the link during the publishing process, orA URL that is shortened from somewhere else, provided the URL shortener acco

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Platform Generative AI Use Cases

Sprinklr Platform includes a set of Generative AI capabilities that help users work more efficiently with content, code, and text‑based tasks. These capabilities reduce manual effort, simplify complex steps, and improve overall productivity. The capabilities fall into the following functional module

marketing

Insights

social

New Article

+3

Knowledge Base Article

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Platform Generative AI Use Cases

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Integrate Canva with Sprinklr

Sprinklr and Canva integration allow users to import Canva designs into Sprinklr Digital Asset Management (DAM) as assets. Users can browse and search Canva designs inside the Sprinklr UI, preview designs, and access metadata such as expiry date, description, version, and author details without swit

Platform

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Integration Guides

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Selecting the Right CFM Question Type (from a Reporting Lens)

When designing surveys in CFM, it’s important to choose question types with your reporting requirements in mind. The question type you select not only shapes the respondent experience but also determines the out-of-the-box (OOTB) metrics and dimensions available in Analytics and Reporting.A common i

Knowledge Base Article

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Question Types from Reporting Lens

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Configuring Tools in an AI Agent

Tools are essential components that allow your AI Agent to perform specific actions during user interactions, system triggers, or workflows. Each tool acts as a micro-action that the AI Agent can execute. For example, tools can automate processes, retrieve or update data, send messages, or seamlessl

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Configure Tools in Sprinklr AI Agent

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Use multilingual translations for Macros

Sprinklr now supports multiple translations of names and descriptions in Macros. This enables users from all over the world to use the same macros for simplified reporting. This capability would also be available in the configurator for macros, even in bulk.Steps to use multilingual translations in

Multiple languages on Macros

Multilingual Entities for Macros and Custom Field

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Multiple languages on Custom Fields

+1

Knowledge Base Article

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Advanced capabilities with macros

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Instagram Feed Preview in Sprinklr

This article helps you with the ways to view your Instagram Feed Preview In Sprinklr. Using the feed preview, you can get an overview of your Instagram scheduled and published posts.Instagram Feed Preview in Editorial CalendarClick the New Tab icon. Under the Sprinklr Social tab, click Editorial Cal

social

Knowledge Base Article

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Other Publishing Capabilities

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Sprinklr Marketing: 26.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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About TikTok Advertising

TikTok advertising is a popular form of social media advertising that allows businesses to reach a large audience of users on the TikTok platform. TikTok is a short-form video-sharing app that has quickly become one of the most popular social media platforms in the world, particularly among younger

marketing

Knowledge Base Article

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Getting Started

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How to Schedule/Reschedule Callback for the Customer

​Pre-requisite for configuring this in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​Sprinklr IVR offers a powerful feature that allows brands to provide their customers with the ability to schedule callbacks directly from th

Service

Knowledge Base Article

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How to Setup Business Logic

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Bulk Actions in Storyboards/Presentations

OverviewManaging large volumes of storyboards and presentations was previously a time-consuming task, as you had to perform repetitive manual actions—such as tagging, deleting, or publishing—on each item individually. This inefficiency significantly slowed down your workflow and added unnecessary fr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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How to use Message Validation?

Steps to use Message Validation​Open the Conversational AI Persona App and go to "Test". Click on "Message Validation"In the Messages Validated section, select Validate Message in the upper right corner of the window.To get model predictions, follow these steps:On the Validate Me

Service

Knowledge Base Article

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AI/NLP Testing

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 ⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing which allows admin

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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How to Bulk Edit Strategy Groups using Exports

To bulk import using exported templatesClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.Click on Strategy Groups in the top left corner to navigate to your configurations.Select the desired strategy groups from the Ads Manager window.Hover over the Opt

marketing

Knowledge Base Article

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Getting Started

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Tracking past assignments from reporting

Supervisors can use Sprinklr's powerful Care Reporting module for tracking details of any past assignment with respect to Agent or Work queue. In this article, we will learn about different reporting metrics and how to plot reporting widget for checking past assignments.Creating Past Assignment

Service

Knowledge Base Article

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Reporting

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Create a Service Task in a Workflow

Service Tasks initiate automated tasks while User Tasks assign tasks to users, user groups, or task queues to be completed. In this guide, we will go over how to create Service Tasks within a Workflow.To Create a Service TaskWhen you are in the Workflow Engine editor, click the Addition icon and sel

marketing

Workflow Components

Workflow Engine

Knowledge Base Article

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Task Actions