Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.5K)

SH
Generate a Call Summary Using Sprinklr AI+

​One of the most essential functions of any after-call work is to take the summary of the call. This ensures that all vital information from a call is captured and documented. It also facilitates better communication and collaboration between the stakeholders of the organization. Organizations can p

Knowledge Base Article

 • 

Generate a call summary using Sprinklr AI+

SH
What is a Portfolio?

A Portfolio is a collection of Projects that are grouped together for ease of tracking, management, reporting, and analysis. You can create a Portfolio to group together Projects based on strategic initiative, department, team or other criteria.  For example, you can create a Portfolio for a brand r

PM_PORTFOLIOS

PM_GENERIC

PM_POPULAR

Knowledge Base Article

 • 

Platform Basics

RS
Detailed Auto Wrap

​ACW: Automate, Automate, and Automate1. Autowrap Overview: Autowrap, an essential feature within our system, streamlines completing after-call work (ACW) by automatically filling in necessary details within a specified timeframe. This feature proves invaluable when agents are unable to finalize AC

Knowledge Base Article

 • 

Auto Wrap After call work

SH
iOS - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (S

Knowledge Base Article

 • 

Older Versions

SH
How to Use the AI+ Rephrase Tone & Audience Prompts

IntroductionIn the ever-evolving landscape of advertising and content creation, precision and personalization have become paramount. Enter our innovative feature: "Custom Prompts for Enhanced Targeting and Tone of Communication" within the Ads Composer and Ads Creative Library. Designed to

Knowledge Base Article

 • 

Sprinklr AI+

RS
Slack Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Slack Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

Social - SES

Knowledge Base Article

 • 

Integrations

SH
Privacy Workflows

In order to operate one of the Privacy Cloud's four options for Data Subject Rights, you must use Sprinklr's Workflow Engine (also referred to as Privacy Workflows) to apply the actions. There is a default workflow in place for each of the options listed under the Data Subject Rights within the

article:howto

stage:final

Knowledge Base Article

 • 

Privacy Guides

SH
Requests in Production Dashboard

In this article, you will learn about viewing Requests in the Production Dashboard and the actions you can take on them from the production dashboard. Navigate to the Production Dashboards.Click on the Show Dashboard icon and then click on the Standard Dashboard dropdown. Here you can find the Reque

Request Management

Production Dashboard

Request Forms

Requests

Knowledge Base Article

 • 

Overview

RS
Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Knowledge Base Article

 • 

Troubleshooting

SH
Campaign Update Rules

SummaryCampaign Update Rules are initiated on existing Campaigns. If a campaign update rule is set up and enabled, and the conditions are met, then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under All Settings.In the top right corner of the Rule Engine wi

campaigns

rules

Campaign Update Rule

Knowledge Base Article

 • 

Campaign Rules

RS
How to Create Product Level Video Ads

To create Advantage+ Catalog ads using video assets at the product level, advertisers can utilize Dynamic Video Templates. These templates need to be applied to specific product sets to enable this functionality. Here’s how you can create a product-led video Advantage+ Catalog ad using the Ads Compo

Knowledge Base Article

 • 

Video Templates in Sprinklr - Overview

SH
How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

 • 

What is Benchmarking?

SH
Copy Properties from Draft to Asset

Create a Draft rule to automatically copy properties from the Draft message onto the Media Asset. This way users do not have to manually update the properties of assets and can automate this entire process by setting up the following rule. Once the rule is enabled, all the tasks satisfying the condi

Rule Engine

Autofill Rule

Knowledge Base Article

 • 

Draft Rules

RS
Vanilla Forum Capabilties

In this article, we will cover the capabilities of Vanilla Forum within the Sprinklr platform.Functionality Sprinklr Supported PublishingTextYesMessage Level ActionsCommentYes, only text is supportedGrabbing Act

Knowledge Base Article

 • 

Capabilities - Vanilla Forum

SH
About TikTok Advertising

TikTok advertising is a popular form of social media advertising that allows businesses to reach a large audience of users on the TikTok platform. TikTok is a short-form video-sharing app that has quickly become one of the most popular social media platforms in the world, particularly among younger

Knowledge Base Article

 • 

Getting Started

SH
Who receives the Task Notifications?

Understand who all received notifications for all the tasks generated by the workflow engine across campaigns, sub-campaigns, outbound messages, media assets, and requests.Notification Preferences — Task Descriptions TaskDescriptionReceiver Controlled by Notification PreferencesTask Creation and Ass

Task

notifications

Knowledge Base Article

 • 

Advanced Workflow

SH
How do I enable / disable Future tasks

In this article, you will learn how to enable or disable future tasks on a workflow.To enable future tasksClick the New Tab icon. Under Sprinklr Marketing → Marketing tab, click Workflow Engine within Produce.In the top right corner of the Workflow Engine window, click Create New Workflow.On the Cre

Task

Workflow Engine

Knowledge Base Article

 • 

Tasks

SH
Universal Profile

Similar to Universal Messages and Universal Case, all customer profiles are modeled in Sprinklr as Universal Profiles. That means any customer profile on Sprinklr across channels is treated similarly. Universal profiles again have attached metadata information in the form of standard and custom fiel

Knowledge Base Article

 • 

Sprinklr Service Glossary

SH
How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

Approval Workflow

Advertising

governance

Knowledge Base Article

 • 

Common Use Cases

RS
Step 1: Data Management

This step helps you define the knowledge sources that power your Agent Copilot’s responses. By connecting internal content such as Knowledge Base articles, documents, historical cases, and guided workflows, you enable the Copilot to generate relevant, contextual answers.This configuration is part of

Knowledge Base Article

 • 

Data Management