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Use multilingual translations for Macros

Sprinklr now supports multiple translations of names and descriptions in Macros. This enables users from all over the world to use the same macros for simplified reporting. This capability would also be available in the configurator for macros, even in bulk.Steps to use multilingual translations in

Multiple languages on Macros

Multilingual Entities for Macros and Custom Field

Multiple languages on Custom Fields

Support for Multiple languages on Macros and Custom Fields

Knowledge Base Article

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Advanced capabilities with macros

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ChangeSet Approval and Deployment Process

The changeset approval and deployment feature is designed to enable a structured approval process before deploying a changeset on the platform. This process ensures that changes undergo both internal and client approvals, enhancing control and accountability.The approval flow begins when the user cr

Knowledge Base Article

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Deploying Inbound Change Set

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Create Shift Trade Requests

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

Sprinklr Service

Updated Article

Knowledge Base Article

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Create Shift Trade Requests

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Rich text assets

A Rich Text Asset allows you to format text using styles like bold, italics, underline, strikethrough, and hyperlinks. You can also use the Source Code option to create dynamic content by integrating data from APIs. This means you can display real-time information like amounts, ratings, or statuses

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Rich Text Assets

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Entity List Template and Auto-Suggest Type-Aheads

OverviewSprinklr's Entity List Template and Auto-Suggest Type-Aheads features help elevate user interactions during live chat session by streamlining the process of finding relevant information and responding to queries, making the live chat experience more efficient and user-friendly.Entity List Te

Knowledge Base Article

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Rich Text Assets

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LinkedIn Profile Insights

Brands can use LinkedIn profile insights to conduct market research and gain insights into their target audience. By analyzing the demographics and interests of their followers and connections, brands can develop more targeted and effective marketing campaigns.Profile Insight MetricsMetricsDescripti

Knowledge Base Article

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Profile Insights

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Create a Column for Vanilla Forum Questions

Introduction With the engagement dashboard column, you can access and interact with all posts on your Vanilla Forum account. This guide details the steps to create an Engagement Column specifically for Questions on a Vanilla Forum account. Steps to Create a Questions Column in Engagement Dashboard 1

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

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Validate Agent Consent for Call Recording

An agent’s consent must now be obtained before recording a call. Prior until this, all calls were recorded without consent, which was not in compliance with the General Data Protection Regulation (GDPR). Obtaining the agent's approval is now required. This feature is DP enabled. After the DP is acti

Knowledge Base Article

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Call Controls Advanced Functionalities

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Adding Yelp as a review source

Learn how to add Yelp as a review source in Business Locations.From Location Insights, you can add your company's Yelp URL as a source directly in the Business Location when adding a new Location. This will allow you to pull in Yelp reviews.Enablement note: To learn more about enabling this fea

Knowledge Base Article

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Sources

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Location Insights on Owned Accounts

Learn how you can add your owned account pages (Facebook Page, Twitter, Google My Business, and BazaarVoice) to your business locations.By adding an account to a Business Location, you can pull content from your owned Account pages into Location Insights reporting. This allows users to utilize locat

Knowledge Base Article

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Sources

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Guided Workflow Runner

Guided workflow can be rendered on an agent's screen via multiple methods depending on the use case that is being served by that guided workflow. There are multiple functionality that are available for the agent, via which they can perform various kinds of actions. Here are some commonly used runner

Knowledge Base Article

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Agent View

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Attaching Topics/Themes to Business Locations

TopicsTopics are the fundamental units to listen within Sprinklr. They are composed of queries, constructed with keywords or Keyword Lists, boolean operators, filters and sources. To understand how to create a topic in complete detail, refer to this article.ThemesA theme is a set of keywords and fil

Knowledge Base Article

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Sources

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Product Insights on FPDI data

What is FPDI?Apart from social and review data, there are various forms of first-party data, such as surveys, feedback, and reports, that an organization may maintain with them. Sprinklr has the functionality to run its Product Insights models on these types of data as well, in the form of FPDI – Fi

First Party Data Ingestion

product insights

FPDI

Knowledge Base Article

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Sources

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Account Based Listening v Review Source

GMB v Google.com​Following are some of the differences mentioned between Reviews Coverage through Google My Business (GMB) and Google.com:-​S.NoTitleGMBGoogle.com1.Listening TypeAccount Based Listening Source Page Based Listening2.Authentication/Registration ProcessUsers have to authenticate Owned a

Knowledge Base Article

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Sources

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Google My Business v/s Google.com

GMB (account-based) v/s Google.com (URL-based listening)Following are some of the differences mentioned between Reviews Coverage through Google My Business (GMB accounts) and Google.com –TitleGoogle My Business (GMB)Google.comListening TypeAccount Based ListeningSource page-based ListeningAuthentica

Google.com

Google My Business

GMB

Knowledge Base Article

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Sources

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Benchmarking metrics & dimensions glossary

Have you ever been confused about what a data point in your Benchmarking dashboard means? This article will take you through all the metrics and dimensions which are currently present in Benchmarking, what they mean, and which sources are supported by each of them.   This document is intended to pro

Benchmarking Metrics

Benchmarking Dimensions

Knowledge Base Article

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Benchmarking Glossary

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Smart Rules for Listening

Every day, millions of conversations happen across the internet on a wide variety of topics. What if you could capitalize on those conversations and deliver relevant, personalized ads to social media users in real-time?​We are introducing Sprinklr Smart Rules for Listening. As a part of Sprinklr Mar

Knowledge Base Article

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Configuring Smart Rules

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Quadrant Matrix widget

Learn more about the Quadrant Matrix widget and analyze the performance of different categories according to the relationship between any two metrics of choice.Sprinklr supports a wide range of widgets (aka data visualization types) that can be plotted on any reporting dashboard to view the graphica

Listening Widget

Quadrant Matrix

Knowledge Base Article

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Types of Widgets

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Widget visualization type - Column

With Columns, you can present the information in a clear and straightforward manner for the audience. Column charts are often considered the most effective type of data visualization, as they utilize our natural ability to comprehend height, unlike many other types of visualizations that may necessi

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Stacked Bar

Stacked Bar visualizations are a type of chart that displays data in a bar, with each bar representing a category or a group of items. The bars are stacked on top of each other, and the length of each bar represents the total value of the category or group it represents. These charts are useful for

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types