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Reference Guide for Sprinklr Social

IntroductionSprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies. Getting StartedLearn to set-up your social accounts and start engaging with customers.​OverviewArticleDescriptionQuick Start Guide Speedup with essent

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social

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Assign Mandatory Message Approval

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for published posts by select team members. An example use case would be if a member of your team is responsible for producing content related to a regulated industry and would require the approval of the legal team bef

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Approval

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Select rules to execute when work is assigned

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how unified routing helps us to execute

Knowledge Base Article

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Setting up Queues based routing

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Smart Responses in Action in Agent and Care Console

Smart Responses in Agent ConsoleAfter a message has been assigned to an agent, smart responses will appear above the Reply box in the middle pane of the Agent Console.Hover over a smart response to preview the full text or click Preview appearing on the smart response suggestion.Note: The customer's

Agent Console

Care Console

Smart Responses

Knowledge Base Article

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Smart Responses

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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

Knowledge Base Article

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Setting up Speech Profiles

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DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

Knowledge Base Article

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Nodes in a Dialogue Tree

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Slack Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Slack Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

Social - SES

Knowledge Base Article

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Integrations

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How to Migrate Old Dynamic Video Templates

Overview  ​Video templates have become one of the most vital marketing tools today, saving time and helping create attractive video ads. We’re excited to announce a significant upgrade to our After Effects-based video templates. To enhance efficiency and speed, we are transitioning to a new renderer

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Connect External SOAP API with Sprinklr

Sprinklr enables you to configure external SOAP APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a SOAP External API i

20.10

Sprinklr Integrations

Updated Article

Knowledge Base Article

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Configure an Extension in Sprinklr

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Configure API Node in Sprinklr IVR

The Configure API node in Sprinklr IVR enables integration with external systems to fetch data and execute actions. This guide provides a step-by-step configuration process and explains each technical field and parameter in detail.PrerequisitesBefore configuring the API node in IVR, ensure the follo

Knowledge Base Article

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How to Setup Business Logic

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Service Command Centers Powered by Sprinklr Display

Service Command Centers are purpose-built, Always On displays that drive accountability through real-time transparency. They offer AI-powered insights and KPIs in real-time from 30+ sources across voice, digital, social, first-party, and third-party channels. These insights enable leaders and superv

Display - SES

Social - SES

Knowledge Base Article

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Display

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Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

Knowledge Base Article

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Guided Workflow Canvas

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What is Ticketing Workflow?

A ticketing workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. This ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Introduction to Ticketing Workflow

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About Vanity URLs

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing.Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprinklr

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vanity urls

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Vanity urls

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Data Collection using Sprinklr Audience API Connector

Sprinklr offers data onboarding using API to import any amount of data to feed into outbound campaigns. The API helps create or update a lead based on the data collected from the create/update lead event API.With the Sprinklr Audience API Connector, you gain robust configuration options for data val

Knowledge Base Article

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Connectors in Data Collection

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Create Ticket Fields

In Sprinklr, a ticket is treated as a case with an important distinction that it has a parent case associated with it. As an individual entity, a ticket behaves exactly like a case, with all the same functionalities, but it is linked hierarchically to a parent case.This structure is particularly use

Knowledge Base Article

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Create Ticket Fields

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Send Automated Reminder Notification to Users

Create a task rule to automatically send reminder notification to users before the task is due. This way the task assignees can easily stay on top of tasks and ensure timely completion. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condition

Task

Rule Engine

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Task Notifications

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Logout Rules

Logout Rules are initiated when a user changes the availability or status. The Logout rule affects how messages are assigned to users within the platform based on availability statuses. For example, if you log out from the Sprinklr platform then based on the user conditions, the chosen action takes

Knowledge Base Article

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Types of Rules

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Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

Knowledge Base Article

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TikTok Advanced Capabilities

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Create a Message using Advanced Publisher

Within the Sprinklr platform, you can access the Advanced publisher to create a Message. You can create, plan and publish content on different social and non-social channels using the Advanced Publisher.To add a message from the Advanced Publisher​Here’s how you can Access the Advanced Publisher.Ove

Create a Message using Advanced Publisher

Publishing - SES

Social - SES

Create Message using Advanced Publisher

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Knowledge Base Article

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Getting started with publishing