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Connect External SOAP API with Sprinklr

Sprinklr enables you to configure external SOAP APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a SOAP External API i

26.1

Sprinklr Integrations

Updated Article

Knowledge Base Article

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Configure an Extension in Sprinklr

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Manager Permissions for Export Link

The Export Link permissions will allow users to download/access files from export links. Currently, if you have access to any module on the platform, you can download files from links in emails, notifications, etc. After enabling this feature, users will need an Export Link permission to download fi

Permissions for Export Link

Knowledge Base Article

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Security

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Automatic Survey IVR

IVR survey is one of the most efficient ways to collect customer feedback for the interaction happening between agent and customer. In this article we will learn how to configure automatic survey IVR which gets triggered just after agent disconnects.​Business Use CaseWhenever the agent-customer conv

Service

Knowledge Base Article

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Setting up Agent Persona

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Reactivate an Account

Businesses that previously took a break from social media marketing or wanting to use new capabilities introduced by Sprinklr may choose to reactivate their previously deactivated social media account. This gives you the flexibility to deactivate temporarily as required by your social strategy. Foll

social

Knowledge Base Article

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Manage Accounts

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What Can Cause LinkedIn Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr. Doing this generates a new token. Each social network has policies and security algorithms inte

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Agent Evaluation Review and Dispute Workflow

Quality Management equips agents, managers, and supervisors with the ability to review evaluations performed on agents. This functionality not only allows them to acknowledge the results but also provides the opportunity to raise disputes if they believe certain criteria were inaccurately assessed.

Service

Knowledge Base Article

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User Level Evaluation

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Manager View

The manager view enables managers to monitor team performance, track game progress, and manage player participation.Note: Managers can view all games that include their direct and indirect reportees. They can add or remove players, adjust player targets, and update limited game configuration fields.

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Configuration

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How to Setup AI Scoring Rules?

To get AI scoring on a case a Case Update rule has to be setup. Running that rule gives AI scoring on the cases. The different rule condition that is used while setting Up the Send to Scoring Engine actions are explained below.Audit Checklist - This lists out the checklists which are marked standard

Service

Knowledge Base Article

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AI Scoring and Insights

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Assignment Activity

Complete audit logs for a case are accessible within the Activity tab in the third pane, providing full visibility of all assignment activities.Each assignment will be displayed as a separate "Card" in the case activity, with the macro or rule that triggered the assignment prominently highlighted at

Service

Knowledge Base Article

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Automated Sampling and Allocation

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Mention Pages, Handles, and Profiles in Posts

When publishing content to some channels, you can @-mention other pages, profiles, or user handles from the Sprinklr platform using an @-mention in the Publisher. @-Mentioning pages is a great way to direct Posts, Comments, and Replies to specific users.@-Mention in Quick PublisherIn the Quick Publi

Publishing - SES

social

Social - SES

Knowledge Base Article

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Getting started with publishing

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Value Proposition for the Adobe Ads Integration

Integrating Omniture/ Adobe Analytics with Sprinklr eliminates much of the tedious work of comparing web performance to social engagement, making the process of attributing and optimzation of web performance to social engagement seamless.​ChallengeSprinklr FeatureAdvantageAutomateTime consuming and

marketing

Knowledge Base Article

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Getting Started

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Facebook & Instagram Advertising Parity

Learn about Sprinklr's capabilities on Facebook advertising that are at par and even better than you can get on the native platform.​Last reviewed: 30th Mar 2026Last updated: 30th Mar 2026​Note: The last reviewed date denotes when the article was reviewed for any changes.The last updated date d

26.1

marketing

20.7.1

20.10

+3

Knowledge Base Article

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Advertising Channel Parity

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Survey Summary Report

The Survey Summary Report shows the summary and status of the Survey sent to the customer associated with the Case, including whether the survey is filled out, in progress, or just opened. When you create a new widget in a reporting dashboard using the Survey Reports data source, the Survey Summary

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

Insights

YouTube as a Benchmarking Source

Knowledge Base Article

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YouTube

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Search inside the Topic Queries using the search box

Quickly search your queries, select multiple topics, and assign bulk actions to them.This article will discuss bulk actions associated with topics such as sorting, cloning, enabling/disabling fetching, etc. We will learn how we can search for other crucial aspects of a topic, such as queries, tags,

Insights

Topic Queries

Knowledge Base Article

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Topic Management

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IVR Best Practices

In this article we will learn about best practices involving IVR workflow management and Configuration.Interactive Voice Response systems is a critical component of modern customer service operations. Sprinklr allows businesses to automate their initial customer interactions, provide self-service op

Service

Knowledge Base Article

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IVR Best Practices

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Publish a Survey Link on Social Channels

This module integrates Sprinklr Social into the survey distribution workflow, allowing seamless posting and management of surveys across social media channels to increase reach and engagement. It also tracks real-time distribution metrics, helping users evaluate performance and optimize their strate

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution

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Create Shift Trade Requests

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Create Shift Trade Requests

RS
Composite Skill

OverviewWhen the Composite Skill is executed, rather than running a single skill, it triggers the execution of multiple skills simultaneously. This allows for more complex and multi-faceted operations to be carried out in a single process.Use caseSuppose you need to perform two tasks in one call, su

Service

Knowledge Base Article

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Dynamic Workflow

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Create a Telegram Column

After the Telegram Bot account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Telegram that can be added to the dashboard.Before You BeginBefore you can add the Telegram co

Create a Telegram Column

social

Service

Knowledge Base Article

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Telegram