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User Roles and Permissions

Get familiar with all the roles and permissions available for the Location Insights module.To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities within Location Insights, you want to ensure that their role is granted the right permissions. T

Insights

Knowledge Base Article

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User Roles and Permissions

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Target Metrics

Within Reporting, Ads Reporting, Listening, and Benchmarking Insights, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets

Reporting - SES

Social - SES

Service

Knowledge Base Article

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Create a widget

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Setting Up Response Custom Fields

Survey Response fields can serve to hold external metadata for every response, which can be utilized during the analysis of the survey results.Business Use CaseCapturing Location-Specific Feedback with Response Custom Fields: Organizations with multiple locations can enhance their customer feedback

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Response

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Get Compliance Score on Messages

What is a Compliance Score?View your AI-driven compliance score for each template for an account type while content is created or an image is added. The compliance score is calculated based on the number of parameters that are defined in your Smart Compliance guidelines set in the parent Campaign of

campaign management

marketing

Smart Compliance in Campaigns

Set Guidelines for Smart Compliance

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Knowledge Base Article

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Smart Compliance Scoring

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ProRes Transcoding for Videos

Whenever you upload a ProRes video in Quick Publisher, you will see an option to transcode the video before publishing. The final file format of the video will be within channel limits after transcoding. In this article, you will learn about how to transcode a ProRes video in Publisher when you are

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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How to add quick filters?

Save time by utilizing quick filters, which enable you to save your filter configurations for easy reuse whenever you need to apply the same filter settings. In this article, you will learn how to create Quick Filters in the Production Dashboard.To Add Quick FiltersNavigate to the Production Dashboa

marketing

quick filters

Production Dashboard

Knowledge Base Article

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Advanced Filtering

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Different Data sources

Data SourcesIn Sprinklr platform, data is recorded and stored at different levels, representing different entities within the system. Each entity has its own data source, and when configuring a widget, it is crucial to select the appropriate data source to populate the relevant metrics and dimension

Service

Knowledge Base Article

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Configure Reporting

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Guided Workflow Screen Components - Text Area

OverviewA text area is a user interface element used for inputting large amounts of text. Unlike a single-line text input field, a text area supports multi-line input, making it ideal for longer entries like comments, messages, or descriptions. ​Key CharacteristicsMulti-line Input: A text area

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

marketing

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases

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Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

Service

Knowledge Base Article

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Report Glossary

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Reply to messages from Sina Weibo using engagement columns

Note: Unfortunately, Sina Weibo has limited its functionality (under the PIPL laws) to all Social Media partners. The following limitations will exist:Sina Weibo will continue to impose a limit of 150 API Calls per day per account (Typically 2000-3000 API Calls were being made per account before res

social

Knowledge Base Article

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Engagement in Sina Weibo

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What is Sina Weibo Custom Menu

Sprinklr lets you create Sina Weibo custom menus, allowing you to trigger automatic templated interactions with customers through a menu option in Sina Weibo messages. Using custom menus, you can provide customers with information about your brand. The custom menu option allows you to

social

Knowledge Base Article

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Engagement in Sina Weibo

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Create a Card Template for WhatsApp Business

You can create a card template in Digital Asset Manager to share it on WhatsApp Business to help your customers easily send a message in the conversation thread just by clicking one of the options. After creating a card template in the Digital Asset Manager, it can be sent by creating an auto-respon

Service

Knowledge Base Article

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Card Templates

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Enhanced Audio Controls for Agents

The Global Audio Settings feature in Sprinklr provides agents with the ability to control and customize their audio input and output devices during calls. This feature enhances flexibility, allowing agents to manage how they hear and speak to customers, ensuring that they never miss important calls

Service

Knowledge Base Article

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Headphones Integration in Call Controls

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Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

marketing

Insights

social

Service

+3

Knowledge Base Article

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User Management

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Track Channel Engagement on User's Posts

The Channel Engagement widgets give an overview of the performance of the content that is shared by the user on their social channels.  These widgets can help admins realize the amplified native engagement they are receiving on their brand campaigns by using Advocacy. These widgets can also help adm

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Setting Up Conversational Survey

Conversational Surveys let you collect feedback through chat-like interfaces, making the process more interactive and user-friendly. By using conversational design, you make it easier for people to complete surveys and boost your response rates. This approach helps you drive higher engagement, gathe

Sprinklr Insights

26.1

New Article

20.10

+1

Knowledge Base Article

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Conversational Survey

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Standard Analytics on Closed Question Types

Standard Analytics transforms closed-ended survey responses into clear, structured insights that drive smarter decisions across the organization. Survey analysts can quickly filter and interpret data to uncover actionable trends. Executive leaders benefit from concise, high-level summaries that supp

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics

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Introduction to Conversational Surveys

Conversational Surveys allow organizations to gather feedback through chat-like interfaces, creating a more interactive and user-friendly experience for respondents. Using conversational design simplifies the survey process, boosts response rates and leads to higher engagement, better data quality a

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Conversational Survey

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Different Type of Segments in Sprinklr

Sprinklr is a social media management and customer experience platform that provides businesses with a comprehensive set of tools for managing their digital presence and engaging with customers. Within Sprinklr, audience segments can be created using various methods to target specific groups of cust

Service

Knowledge Base Article

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Different Types of Segment