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Third-Party API Integration for Translation

You can enhance the global reach and efficiency of your content by seamlessly integrating third-party translation tools into your Sprinklr Knowledge Base workflow. With API integration, you can effortlessly send articles for translation to third-party translation tools.Note: To utilize this feature,

Knowledge Base Article

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Translating Content

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Audit Trail for Custom Fields

In this article, we will get the steps to view audit trails for custom fields. Use cases for Audit trails for Custom Fields.Custom Fields can be applied to multiple assets used in many different ways in the Sprinklr platform - from establishing the workflow status of a message to categorizing your a

experience:space

product:engagement

devices:desktop

Activity Pane

+9

Knowledge Base Article

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Custom Fields

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Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

Account Deactivation Notification Bar

Social - SES

Knowledge Base Article

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Other engagement capabilities

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Customize Quick Filter in Engagement Columns

Limited filtering options within Engagement Dashboards have previously restricted the user's ability to fully tailor their view, necessitating more effort to find the right posts in the Engagement Dashboard. With the introduction of the Customize Quick Filter, users can now create filters using vari

Engagement - SES

Customize Quick Filter

Social - SES

Customize Quick Filter in Engagement Dashboards

Knowledge Base Article

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Other engagement capabilities

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Processing clock on messages

The Processing Clock helps you measure the amount of time spent on a message. When the Third Pane of the message is closed without using a macro with Stop Processing Clock action, the processing clock will pause and will resume if another user opens the message. This capability c

Engagement

Engagement - SES

Processing Clock

Start the Processing Clock

+2

Knowledge Base Article

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Other engagement capabilities

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Edit custom field values

In this article, we will cover the steps to edit values for exisitng custom fields.​Impact of Editing custom field values​You can edit and update existing values in a custom field without breaking its connection with previous tags, filtering, etc. The updated values are reflected within the third pa

experience:space

article:howto

Custom Fields

Ice Breakers

+1

Knowledge Base Article

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Custom Fields

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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

Voice

Knowledge Base Article

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Compliance Management with Suppression List

RS
Manage Workforce Manager Persona App

The Workforce Manager Persona App is the go-to place for administrators and workforce managers. It is one of the first configurations that administrators need to configure to access the Workforce Management platform on the Sprinklr Service launchpad. The Workforce Manager Persona App can be configur

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Other Configurations

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Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

Knowledge Base Article

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Rich Text Assets

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Trend Forecasting

In today’s fast-paced market, anticipating trends and making informed decisions ahead of time is crucial for success. The trend forecasting feature is designed to give businesses a clearer view of their future performance. This upgraded forecasting tool analyzes the metrics and datasets you choose a

Knowledge Base Article

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Listening Dashboards

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Search inside the Topic Queries using the search box

Quickly search your queries, select multiple topics, and assign bulk actions to them.This article will discuss bulk actions associated with topics such as sorting, cloning, enabling/disabling fetching, etc. We will learn how we can search for other crucial aspects of a topic, such as queries, tags,

Topic Queries

Knowledge Base Article

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Topic Management

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Listening Use-case Dashboard FAQs

Below you'll find answers to frequently asked questions about the Listening Use-case DashboardDo we have use cases for all industries? No, presently use-case dashboards are being released for 10 industries. We are adding more industries is on the roadmap.Are all use cases available for all in

experience:space

Use-case Dashboard

article:howto

stage:final

Knowledge Base Article

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Listening Dashboards

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Product Insights on Review Websites

Reviews provide valuable insights that directly reflect the voice of customers, offering a rich source of feedback for businesses. Product Insights (PI) can pull data from various review platforms and present it in a unified view for analysis. In order to fetch this data, the source URL from the rev

Knowledge Base Article

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Sources

RS
Dialer Preview Rules

Dialer Preview Rules provide a flexible way to manage outbound call operations. These rules determine which numbers can be dialed based on specific conditions related to:Dialer profiles used to dial numbers.Dialing status based on predefined conditions.Agent properties that determine the ability to

Knowledge Base Article

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Dialers

RS
Caller ID Types in Dialer Profiles

Choosing the right Direct Inward Dialing (DID) type is essential for the success of your outbound campaigns. Each DID type offers distinct advantages based on your campaign goals and requirements. This article provides an overview of the four available DID types to help you make an informed choice.N

Knowledge Base Article

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Dialers

RS
Dialer Permissions

Currently, the Dialer Status is managed through edit permissions, giving any user with edit access the ability to pause or shut down the dialer. Since dialers are directly responsible for managing outbound calling operations, this lack of restriction can cause unintended disruptions, operational dow

Knowledge Base Article

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Dialers

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Restrict modification on a post asset

In the asset manager, you have the option to restrict other users from modifying the content while publishing post assets. For example, you have Team A that creates approved content and Team B that publishes the post. Thus, using this capability you can make sure that Team B who is publishing the po

DAM - SES

modification restriction on a post asset

Restrict modification on a post asset

Social - SES

Knowledge Base Article

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Image Editor

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Knowledge Base Article

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Newsletter setup

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Validate predictions of a new model and deploy

This article aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Validate Predictions of New Model

ai studio

Knowledge Base Article

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Validate predictions of the new model and deploy

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Define Custom Interval within a reporting dashboard

Your organization may want to start a month or a week with a different date or day, respectively, contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until Tues

Custom Interval

Knowledge Base Article

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Manage Dashboards (3-dots Options)