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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

JWT API Authentication

Knowledge Base Article

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Security

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

article:howto

release:N-A

stage:final

experience:v3

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Publish on WeChat

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Instagram - API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.Instagram - API Capabilities and Limi

Distributed

Sprinklr Social

Instagram Capabilities in Distributed

20.10

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Knowledge Base Article

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Channel Limitations (Distributed)

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Whatsapp Business Account Profile Photo & Description Update

Note: The person updating the profile settings (profile photo, display name etc.) should have admin level access to Facebook Business ManagerProfile photos are to be sqaured with a max edge of 640px and max size of 5M before uploading to our servers1. Select the required business portfolio and click

Knowledge Base Article

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Profile Photo & Description

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IVR Troubleshooting Guide

Sprinklr IVR enables organizations to take customer inputs and resolve their queries through voice interactions. This document provides a step-by-step guide to troubleshooting common IVR issues effectively.​Issues such as sudden disconnection, prompt not being voiced, or inability to capture caller

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Troubleshooting & FAQs

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Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

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Ignore duplicate email

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What is the Ads Manager?

In the Sprinklr Ads Manager, you can view and manage your Ad entities of all channels on a single platform. Advanced filtering, grouping, and viewing options provide seamless management for all your ad campaigns. A large number of options, such as creating campaigns in bulk and making quick changes

Knowledge Base Article

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Getting Started

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Offline Conversions - Facebook

The Facebook Conversions API enables a direct connection from Sprinklr to Facebook, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Facebook ads on offline sales and conversions.​Kindly read this Introd

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Offline Conversions

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Speech-to-Text Transcription in Voicebots

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Language SupportWe offer standard ASR models for a diverse range of languages, including English

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Automatic Speech Recognition(ASR)

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Dynamic Workflow Node (legacy)

​Note: Dynamic workflow nodes created before the 20.2 release will continue to function as usual. Dynamic workflow nodes created after the 20.2 release will have access to the updated functionalities. For more information on the enhanced features and functionalities, please refer to the article on n

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Nodes in a Dialogue Tree

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Benchmarking-Owned Content Performance with Industry Average on TikTok

TikTok benchmarking dashboard compares your owned accounts engagement metrics with the industry averages. To access TikTok benchmarking data in Sprinklr, TikTok business accounts must be connected and authenticated. Unlike other social channels supported in benchmarking, TikTok doesn't support addit

Knowledge Base Article

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Tiktok

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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

Knowledge Base Article

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Getting started

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Facebook Ad Account Access Settings

In Sprinklr Add Accounts, you can make changes to improve the functionality in the Add Account screen to give options for user to choose which permissions they want to be inherited in Sprinklr. This strengthens the governance use case by giving more control to user onto which permissions are getting

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Advanced Use Cases

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Message Classification Model

The Message Classification Model identifies and categorizes phrases within case conversations according to predefined quality parameters. Based on the set scoring logic, quality scores are then populated on the platform.Supported LanguagesThe model supports English, French, Spanish, German, Arabic,

Knowledge Base Article

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Agent Quality Models

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User Opt-in and Opt-out methods

IntroductionBefore you are allowed to send notification messages to customers on WhatsApp, you must first receive consent from the customer to communicate with them via an explicit opt-in process. This is a mandatory requirement from Whatsapp as they don’t want businesses to spam their customers.​Re

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Advanced Use Cases

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Sprinklr Integration with Jira

The Sprinklr and Jira integration enhances collaboration between customer-facing and development teams by streamlining ticket creation and resolution processes. This connector bridges the gap between customer interactions and issue tracking, enabling more efficient workflows and improved customer se

Knowledge Base Article

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Overview

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Create Spark Ads using Authorized TikTok Posts

Boost your organic TikTok posts to increase engagement and reach a bigger audience.Sprinklr allows you to boost organic TikToks into Spark Ads — a native ad format that enables you to leverage organic TikTok posts and their features in your advertising. This will ensure maximum engagement with an am

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Create TikTok Spark Ads

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Choose your skin tone for emojis

Emojis are a spin on common emoticons. In Sprinklr Publisher, emojis are both fun and helpful for getting work done – use them to enhance your messages or add emoji reactions to respond quickly to messages. To get the most out of emojis you can adjust your default skin tone.Steps to use emojis while

emoji skin tones

Publishing - SES

skin tone for Emojis

Social - SES

+1

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Advanced capabilities

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.General CapabilitiesFunctionality Sprinklr SupportedNote​Update Cover Photo (One or more accounts at a time)​NoAPI LimitationCreate audience profilesYes YouTube CommunitiesNoAPI LimitationYou

Knowledge Base Article

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Capabilities and Limitations

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Reporting on Co-browsing

The metrics/dimensions that are available for reporting on co-browsing as well as some sample widgets are as follows: Metrics/DimensionsMetric/Dimension NameDescriptionCo-Browse Count The total number of co-browse sessionsCo-Browse DurationThe total duration of the co-browse sessionCo-Browse ModeThe

Knowledge Base Article

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Reporting