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ProRes Transcoding for Videos

Whenever you upload a ProRes video in Quick Publisher, you will see an option to transcode the video before publishing. The final file format of the video will be within channel limits after transcoding. In this article, you will learn about how to transcode a ProRes video in Publisher when you are

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

social

thirdpane

+3

Knowledge Base Article

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Leverage AI for Better Engagement

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).FAQsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Alerts framework coupled

Most Asked Questions About Alert Manager

Insights

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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Sina Weibo Capabilities and Limitations

Sina Weibo is one of the most popular social media platforms in China. With its broad reach, extensive user base, and diversity of conversation, Weibo offers a unique opportunity for brands to engage at the forefront of trends. This article covers the capabilities and limita

social

Knowledge Base Article

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Capabilities and Limitations – Sina Weibo

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Offline Conversions - TikTok

The Facebook Conversions API enables a direct connection from Sprinklr to TikTok, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their TikTok ads on offline sales and conversions.​Kindly read this Introducti

marketing

Knowledge Base Article

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Offline Conversions

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Dashboard Audit Logs

You can identify and view dashboard-level logs and receive notifications when an account is deactivated or a dashboard is modified. The audit will track changes at various levels, including:Filters:Applied or removed filters at the tab, section, dashboard, and widget levels.Updates to values selecte

Service

Knowledge Base Article

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Reporting Audit Logs

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Setting up a Case Update Rule triggered SMS Distribution

Setting up a Case Update Rule–triggered SMS distribution refers to configuring an automated communication workflow in the CFM platform that sends an SMS notification for case updates.Business Use CasesPost-Care Feedback Automation: Rule-based integration enables the automatic deployment of surveys t

Knowledge Base Article

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SMS Distribution

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Cherry-Picking of Cases/Voice Calls Waiting in a Work Queue

This feature enables agents to manually select a customer from the queue, allowing them to make choices based on customer properties such as phone number, customer type, and priority. By providing agents and supervisors with the ability to choose calls waiting in the queue, this feature enhances con

Service

Knowledge Base Article

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Adding pending cases/calls to holding queue

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TroubleShooting

Prompt not coming upPlease ensure the following:Make sure your creative is linked to an interceptThat the intercept is in active state​The intercept schedule has not expired Recheck the intercept conditions to make sure you have configured the right page URLs and the URL actually has the associated

Service

Knowledge Base Article

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Troubleshooting

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Facebook Best Practices

In this article, we list out some of the best practices to follow while using Facebook as a channel for your brand’s social media presence using Sprinklr.​Adding Facebook Page AccountPlease make sure your personal Facebook account must have an admin role on the Facebook Page that you'd like to

social

Knowledge Base Article

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Getting Started - Facebook

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Types of Instagram Accounts

This article tells us about the types of Instagram Accounts that can be added to Sprinklr.​Account TypeDetails​Business AccountAn Instagram Business account is Instagram’s version of a Facebook Page. It tells Instagram that you’re using the platform for some sort of marketing (even if not for a conv

Service

Knowledge Base Article

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Types of Instagram Accounts

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Nailed Up Connection on VoIP

When an agent is presented with an incoming call from the backend, the agent's browser initiates a webRTC handshake with the voice provider, such as Ozonetel or Signalwire, to establish the call connection. This handshake process is typically rapid, typically taking no more than 1-2 seconds under op

Service

Knowledge Base Article

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Nailed Up Connection

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Social Reporting Changelog

Facebook October 1, 2024Important Update: Changes to the Sprinklr "Followers" Metric Issue: The Sprinklr Standard Metric- "Followers" has been pulling data from the Facebook "Facebook Page Regional Likes" instead of the correct "Facebook Page Follows" value. This discrepancy has caused confusio

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

Service

Knowledge Base Article

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Reporting & Analytics

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Instagram Post Preview Changes

Important UpdatePost previews for certain inbound Instagram posts will be available via a Click to View option starting October 1, 2025.Beginning October 1, 2025, Meta will deprecate the oEmbed API endpoint, which impacts how Sprinklr displays previews for some Instagram posts. For these posts, inst

social

Channels - SES

Social - SES

Knowledge Base Article

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Instagram Post Preview Changes

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Using Ad Post Preview in Ads Reporting

In Ads Reporting, you can track and monitor the performance of your ad posts along with a preview of the creative generated within the widget. This article will provide an overview of the Post Card visualization for ad posts and dynamic creative previews.Use CasesSeamless and efficient reporting exp

marketing

Knowledge Base Article

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Ad Post Reporting Preview

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Connection with Brands APIs

Sprinklr IVR provides us the ability to connect to a brand’s APIs and obtain data from their internal systems to use on Sprinklr’s Care Platform. In this article we will learn about how admins can configure IVR to work with brands’ APIs. APIs are mini programs that help to fetch data from third part

Service

Knowledge Base Article

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IVR Use Cases

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Create Community

With Sprinklr Communities, you can create an environment where you as a brand can engage with customers directly and where customers can interact with each other in order to resolve issues, provide product feedback to internal teams, and help to reduce churn with initiatives focused on customer bran

Sprinklr Service

20.10

Service

26.1.1

+2

Knowledge Base Article

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Customize your Community

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Configuration Steps for Callback Monitoring

Callback functionality is available by default for Supervisors. The Scheduled Callbacks dashboard can be filtered, sorted or modified as required. Filters Supervisors can use the various filters to segregate callbacks according to their requirements.The following table describes the available filter

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Callback Monitoring

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TikTok Business Columns: Overview and Creation

Engagement columns in Sprinklr offers a structured way to manage your team’s response workflows through organized dashboards. It enables you to handle inbound messages using streamlined workflows that help route, prioritize, and respond efficiently—ensuring fast and accurate resolutions. With custom

Comment Moderation

social

TikTok Business

Knowledge Base Article

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Create Columns & Publish on TikTok