Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.1K)

SH
Create a Card Template for WhatsApp Business

You can create a card template in Digital Asset Manager to share it on WhatsApp Business to help your customers easily send a message in the conversation thread just by clicking one of the options. After creating a card template in the Digital Asset Manager, it can be sent by creating an auto-respon

Service

Knowledge Base Article

 • 

Card Templates

SH
Create a Dynamic Widget using Guided Workflow in Care Console

Business problemEver wondered if there was an easy way to create a dynamic widget to show information in Care Console? We thought of it and decided to create the Guided Workflow runner.BenefitsEasy to create custom widgets in Care Console.Easily configurable so that any type and amount of informatio

Service

Knowledge Base Article

 • 

Initiating a Guided Workflow

SH
Standard Social Extracts

The Standard Social Extracts offer a means of extracting raw data of various social networks along with agent hygiene and performance data. These are presented in form of extracts compiling some of the most common use cases desired by clients - including the following reports:​​1. Case Extract2. Cas

Service

Knowledge Base Article

 • 

Data Extract

SH
Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to gain more insight into your DV360 Ads.Given below is a list of all DV360 dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDescriptionsActive View: Custom Metric IDGoogle DV

marketing

Knowledge Base Article

 • 

Dimensions

SH
Create Template Messages for LINE

Sprinklr provides Template Messages that are rendered by LINE. When agents or bots share the LINE template message, customers will view the rendered templates via the LINE app.What are Template Messages?LINE Template Messages are messages with predefined layouts which you can customize. The followin

experience:space

Create Template Messages for Line

article:howto

feature:digital-asset-management

+5

Knowledge Base Article

 • 

LINE

SH
Access New Third Pane Experience for Inbound Columns

What is New Third Pane Experience for Inbound Columns?The New Third Pane Experience for Inbound Columns provides a snapshot overview of the message along with the profile and conversations. It allows you to perform Quick Actions. Actions available may vary depending on the type a

experience:space

Engagement - SES

article:howto

New Third Pane

+7

Knowledge Base Article

 • 

Message third pane

SH
Agent Signature

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to provi

Service

Knowledge Base Article

 • 

Email Signature

SH
How to Create Ad Campaigns in Ads Manager

You can create campaigns for all social channels with a single click from Sprinklr Ads Manager. The Ads Manager provides you with quick access to the Ads Composer, where you can seamlessly build your ad campaign.​Note: Use of this feature requires that Sprinklr Marketing (Ads) be enab

marketing

Knowledge Base Article

 • 

Ad Campaign Creation

SH
Peer-to-Peer Chat Overview

What is Peer-to-Peer Chat?An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with their team

Service

Knowledge Base Article

 • 

Peer to Peer Chat

SH
Dynamic Product Ads for Snapchat

​Leverage dynamic ads to show relevant content to your prospects based on their searches on your website or app.​Enablement Note: The use of this feature requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success

marketing

Knowledge Base Article

 • 

Compose Snapchat Ads

SH
About TikTok Advertising

TikTok advertising is a popular form of social media advertising that allows businesses to reach a large audience of users on the TikTok platform. TikTok is a short-form video-sharing app that has quickly become one of the most popular social media platforms in the world, particularly among younger

marketing

Knowledge Base Article

 • 

Getting Started

RS
Harmful Content Guardrail

The Harmful Content Guardrail helps prevent the system from generating or engaging with unsafe, abusive, or violent material. This configuration is designed to maintain a safe environment for users and ensure compliance with organizational and regulatory standards.When you enable this guardrail, the

Sprinklr AI+

Sprinklr Service

marketing

Insights

+4

Knowledge Base Article

 • 

Types of Guardrails

RS
Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

Service

Knowledge Base Article

 • 

Report Glossary

RS
Manage All Email Distributions

The Distribution Record Manager offers a centralized interface to create, manage, and monitor email distributions. It allows you to easily track key metrics, make edits, and analyze performance data, all in one place.Email distribution enables users to send customizable survey invitation emails to c

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Email Distribution

RS
Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Knowledge Base Article

 • 

Detailed Dashboards

SH
Configuration Steps for Callback Monitoring

Callback functionality is available by default for Supervisors. The Scheduled Callbacks dashboard can be filtered, sorted or modified as required. Filters Supervisors can use the various filters to segregate callbacks according to their requirements.The following table describes the available filter

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Callback Monitoring

SH
ASR Contextualisation of Entities

OverviewIntroducing the concept of improving ASR(Automatic Speech Recognition) system accuracy and efficiency through data type hints.Adding Data Type Hints for Voice BotWhen collecting specific information (e.g., mobile number), provide a data type hint to the ASR system.Pass a hint like 'nume

Service

Knowledge Base Article

 • 

Setup Entities

SH
How to navigate to Request Forms?

Go to Launchpad Select the Sprinklr Marketing tab.Switch to the Marketing section.Under the Plan section, select Request Forms. A list view of the existing request forms on the environment will be displayed. From this screen, you can create new request forms or manage existing ones. ​

marketing

Request Forms

Knowledge Base Article

 • 

Navigating to Request Forms

RS
Transactions

Transactions are specific to Customer Feedback Management and are contained within a user profile, allowing you to document interaction data for particular events concerning your customers. By recording information about individual interactions at specific moments, transactions create a valuable and

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Audience Management

SH
Request control to reply to Messenger DMs

Facebook policies prevent users from replying to a conversation in case the control is not present with the user. In those cases, you need to request control to the admin, who can then pass control. This might be required in cases where care agents/others want to take control of the conversation. Th

social

Knowledge Base Article

 • 

Reply from Engagement dashboards