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Visual Insights custom dashboard

While the Visual Insight module provides a ready-to-use dashboard that allows you to easily analyze the overall generation of your logo impressions. If you have specific or custom needs that are not met by the standard Visual Insights dashboard, you can create a custom Listening dashboard.These cust

Insights

Visual Insights Custom Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

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Reporting on Opt In Templates

Opt-In reports offer a comprehensive overview of the usage and impact of opt-in templates sent to users. These reports provide detailed insights into various aspects of the opt-in process, allowing businesses to assess the effectiveness of their opt-in templates and make informed decisions. By acces

Service

Knowledge Base Article

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Facebook Messenger Analytics

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React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin:   WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_

Service

Knowledge Base Article

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Webview

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Location Insights on Owned Accounts

Learn how you can add your owned account pages (Facebook Page, Twitter, Google My Business, and BazaarVoice) to your business locations.By adding an account to a Business Location, you can pull content from your owned Account pages into Location Insights reporting. This allows users to utilize locat

Insights

Knowledge Base Article

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Sources

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Attaching Topics/Themes to Business Locations

TopicsTopics are the fundamental units to listen within Sprinklr. They are composed of queries, constructed with keywords or Keyword Lists, boolean operators, filters and sources. To understand how to create a topic in complete detail, refer to this article.ThemesA theme is a set of keywords and fil

Insights

Knowledge Base Article

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Sources

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Account Based Listening v Review Source

GMB v Google.com​Following are some of the differences mentioned between Reviews Coverage through Google My Business (GMB) and Google.com:-​S.NoTitleGMBGoogle.com1.Listening TypeAccount Based Listening Source Page Based Listening2.Authentication/Registration ProcessUsers have to authenticate Owned a

Insights

Knowledge Base Article

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Sources

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Strategize your PR outreach

Imagine your brand is struck with a PR crisis and as the PR professional in the company, you are now responsible to come up with a post-crisis plan. The first and foremost action plan is to control the narrative around your brand by communicating to the masses as soon as possible. You can write blog

Insights

Knowledge Base Article

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Strategize your PR outreach

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Guided Workflow Runner

Configure Guided Workflow Runner in the Agent Persona AppThis article explains how to configure and add a Guided Workflow Runner to the left panel of an Agent Persona App. Guided Workflows help agents complete tasks through structured, step‑by‑step flows, reducing manual effort and improving consist

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Knowledge Base Article

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Agent View

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Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has access to

Insights

Knowledge Base Article

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Crisis Management (Beta)

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CreatorIQ in Engagement Dashboards

OverviewCreatorIQ is a top influencer marketing platform that helps enterprise brands and agencies discover, manage, and measure influencer campaigns at scale. This article outlines how CreatorIQ data appears within Sprinklr.​Message Creation & TypeFor each post within your selected CreatorIQ ca

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social

Sprinklr Social

Channels - SES

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Knowledge Base Article

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Creator IQ

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Associate and Dissociate Messages from a Case

In Sprinklr, a message refers to an individual customer interaction that is received by a business through a social media platform or any other communication channel supported by Sprinklr, such as email or live chat. A message can be a comment, post, direct message, or any other type of communicatio

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Knowledge Base Article

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Associate/Dissociate Messages

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Configuring a rule to assign Cases based on CSAT ratings

You can leverage Rule Engine to auto-assign cases to expert agents based on predicted CSAT rating so that they can focus on the most relevant and critical cases.If the CSAT prediction of any message sent by a fan is below the expectations of your brand then that case can be automatically assigned to

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Knowledge Base Article

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Assignment Engine Use Cases

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Workload Performance Report

The WFM Workload Performance Report under the Social Analytics Data Source delivers comprehensive insights into Work Type performance metrics, enabling more informed decision-making and operational analysis. Key metrics covered in this Report include forecasted versus actual volume and abandoned cal

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Sprinklr Service

20.10

Service

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Knowledge Base Article

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Other WFM Reports

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Introduction to Followers Network Report

Learn how to use Followers Network Report to unlock actionable audience insights to inform your overall audience and content strategy.As a brand manager, you want to know what accounts people talking about your brand follow in order to identify unknown competitors, similar brands to yours, etc.The F

Followers Network Reports

Insights

Knowledge Base Article

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Introduction to Followers Network Reports

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Add Adobe Firefly as a Provider in AI+ Studio

Adobe Firefly integration in Sprinklr enables users to generate AI-powered images directly within Sprinklr using natural language prompts. By leveraging Adobe Firefly’s generative AI capabilities, users can quickly create images to support customer engagement, marketing campaigns, and social publish

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marketing

Insights

social

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Knowledge Base Article

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Add Support for Adobe Firefly

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Configure Default Filters for Auto-Suggested Articles in Widgets

System administrators can configure agents’ preferred Knowledge Base filters, such as language and country, to automatically apply to article auto-suggestions. These filters are applied to auto-suggested articles in both the Smart Assist Widget and the Knowledge Base Widget on the agent’s homepage.

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Knowledge Base for Agents

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Sprinklr Accessibility and Compatibility Features

Sprinklr is dedicated to ensuring that our products and services are accessible to all customers, including individuals with disabilities. In alignment with this commitment, we have developed an Accessibility Plan that outlines the measures we undertake to support inclusive access. WCAG 2.0 AA Compl

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marketing

Insights

social

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Knowledge Base Article

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Sprinklr Accessibility and Compatibility Features

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Create Volumetric Alerts in Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Insights

Create Volumetric Alerts in Benchmarking

Knowledge Base Article

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Alerts in Benchmarking

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Offline Conversions - LinkedIn

The LinkedIn Conversions API enables a direct connection from Sprinklr to LinkedIn, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their LinkedIn ads on offline sales and conversions.​Kindly refer to this Do

marketing

Knowledge Base Article

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Offline Conversions

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WhatsApp outbound case creation and inbound case association

PersonaCare agents, Care supervisors - Users who need to reach out to the fans (customers) by sending them a WhatsApp message. Use casesBrands can reach out to their customers on WhatsApp and create a case. If the customer replies to the brand, their message will be associated in the same case. This

Service

Knowledge Base Article

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Advanced Use Cases