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"Source Creation Type" Dimension Details

Source Creation TypeIn Paid Reporting, the dimension "Source Creation Type" can be used to show where an Ad was originally made, in order to help measure platform adoption.Definitions of the ValuesValueMeaningNative: Auto ImportBuilt and optimized in native channel platforms.Native: Manage

marketing

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Source Creation Type Dimension Values

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Peer-to-Peer Chat Overview

What is Peer-to-Peer Chat?An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with their team

Service

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Peer to Peer Chat

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Sprinklr Insights: 20.7 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.7 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Here are the key features

marketing

Insights

social

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20.7 Release (5th July '25 Onwards)

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Editorial Calendar Season View

When you select Season View, the Editorial Calendar displays the current season for the selected year. The Editorial Calendar organizes content into seasonal views. Use the Previous and Next icons beside the season name to switch between Spring, Summer, Fall, and Holiday seasons across different yea

Editorial Calendar

marketing

Editorial Calendar Views

quarter view

Knowledge Base Article

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Setting up Calendar Views

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Create Intent from Another Application

Before you start, See Create Intents from ScratchTo Add IntentsClick Intent Models under AI Tools in Conversational AI Application​Click the desired model and then click on the dropdown menu beside the Add Intent button in the top right corner.Next, Click on Another Application .Select the Applicati

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Set Up NLU Based Intents

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How to Use the AI+ Rephrase Tone & Audience Prompts

IntroductionIn the ever-evolving landscape of advertising and content creation, precision and personalization have become paramount. Enter our innovative feature: "Custom Prompts for Enhanced Targeting and Tone of Communication" within the Ads Composer and Ads Creative Library. Designed to

marketing

Knowledge Base Article

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Sprinklr AI+

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iOS - v12.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

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Older Versions

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Launch Live Chat Application

After you install and setup Live Chat messenger, the next step is to define how the messenger is launched and displayed. Present Messenger View The messenger view can be displayed using any of the UI controls such as Floating Action Button (FAB), Messenger Icon, Tab Bar Icon according to your applic

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Launch Live Chat

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Manage Shift Patterns in Sprinklr WFM

Sprinklr WFM’s Shift Patterns allow Administrators and Workforce Managers to create and manage structured weekly Shift templates for agents. Patterns involve scheduling employees for different Shifts at varying times throughout the week, which ensures continuous operations, prevents agent burnout, a

Sprinklr Service

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Manage Schedule Policies

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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

Insights

influencer

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Data Engine: Select Widget to add Metrics & Dimension in Source

Sprinklr's Data Engine merges data from multiple sources into a pipeline that transforms the combined data into a single report. This allows organizations to capture all the data that streams into their businesses more efficiently than ever before. In this article, we’ll explore a new feature in Dat

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Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Integration Types Supported for MS Teams

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS Teams. Supported IntegrationsEmbed Based Content Feeds  Broadcast  ImportanceBrands

Advocacy - SES

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Social - SES

Knowledge Base Article

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Integrations

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Outbound Admin Persona Overview

The admin persona plays a crucial role in the effective management and oversight of the voice management system. As an administrative user, the admin persona has extensive control and responsibility over the configuration, monitoring, and optimization of both outbound and inbound calls to get the be

Service

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Overview of simplified Outbound Admin experience

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Manage and Share Editorial Calendar Boards

OverviewEditorial Calendar Boards are an efficient way of sorting and organizing your Editorial Calendar to improve efficiency and enhance collaboration. You can easily Lock, Update, Edit, or Share your Editorial Calendar Boards through the Options menu. Edit, Lock or Delete Editorial Calendar Board

marketing

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Calendar Boards

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Optimize Existing Content with the AEO Agent

The AEO Agent helps you improve the visibility of your existing blog content in AI-powered answer engines by analyzing it against a predefined set of Answer Engine Optimization (AEO) signals. Instead of manually reviewing visibility gaps and creating content briefs, you can use the AEO Agent to rece

Knowledge Base Article

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LLM Insights - Agents

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Starting a new report

A report is the core unit of work in LLM Insights. It defines which brand you're measuring, which competitors you're benchmarking against, which AI platforms you're tracking, and which questions are being asked. Every metric you'll later analyze rolls up from how you set up this report, so it's wort

Knowledge Base Article

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Setting up LLM Insights

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Configure Shift Change Policies

Shift Change Policies set the rules for agents to request Shift Changes. Agents can submit a Shift Change request to modify their schedule for a specific date by updating the Shift start time or adding, removing, or rearranging Activities within their existing Shift. This helps maintain accurate age

Sprinklr Service

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Manage Shift Change Policies

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Update Case Details

sprChat('updateConversationContext')This API can be used when we want to update custom fields/context in the middle of an ongoing conversation. Parameters:(every parameter is optional unless marked *):NameTypescript typeDescriptionDefault Valuecontext*StringTMap<string[]>Map of custo

Service

Knowledge Base Article

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SDK Methods

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Agent Schedule Management on Sprinklr Mobile Application

Agents can view their schedules using the Sprinklr mobile application, where the schedule screen serves as the primary landing page after login. The experience is very similar to the standard browser version of Sprinklr, ensuring consistency across platforms. From this screen, agents can check their

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Agent Schedule Management

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Queue Standard Metrics Configuration

Parameters such as Service Level Agreement (SLA) based on Assignment and Response and Short Abandon Time can be updated for individual Work Queues, allowing for tailored reporting specific to each Work Queue's Service Levels. This customization ensures that changes made to the parameters of one Queu

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Standard Metrics