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Requester Persona App

Requesters are users within an organization who Submit requests to marketing teams.Quickly view all the assigned tasks if more information is needed.Requesters would usually work with the following capabilities in Sprinklr to execute their day-to-day activities:Raise RequestTasksRequest ManagementPr

Requester

Persona Apps

Knowledge Base Article

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Requester Persona App

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Compare Care Strategy dashboard

How quickly marketers respond to consumer feedback significantly impacts customer perception and loyalty to the brand.90% of brand marketers surveyed said responsiveness and the ability to respond to needs and feedback are critical to a good customer experience. Good customer responsiveness can help

Benchmarking

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Standard Dashboards in Benchmarking

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Strategy Groups Roles & Permissions

In advertising, roles and permissions are crucial for managing campaigns effectively and securely. In this article, you will learn about the different permissions available for Strategy Groups and their respective privileges for users having access to this module. Note: All Strategy Group permissio

Strategy Groups

Ads Reporting

Roles and Permissions

Advertising

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Strategy Groups

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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

Knowledge Base Article

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Getting started

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What can I do with Youtube?

YouTube is one of the most popular websites in the world. It has a massive user base, with over 2 billion monthly active users which is still growing. This article covers top reasons why your brand should make social media presence on Youtube. Once your brand is onboard on Youtube, there are multipl

Knowledge Base Article

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Getting started

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Reactivate an Account

Businesses that previously took a break from social media marketing or wanting to use new capabilities introduced by Sprinklr may choose to reactivate their previously deactivated social media account. This gives you the flexibility to deactivate temporarily as required by your social strategy. Foll

Knowledge Base Article

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Manage Accounts

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Export Accounts

This article guides you on the steps to take export of your accounts. Accounts export can give a quick overview of all the accounts and their details. With this export, you can also perform quick analysis on specific fields for your accounts using Excel tools. StepsClick the New Tab icon. Under Plat

Knowledge Base Article

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Manage Accounts

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Review as a Listening Source

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Web Sources

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Search by Image in Visual Insights

Search by Image enables you to search for specific images and gain greater visibility into customer response to your marketing, brand & communication activities.Business use casesIdentify images that gained the most engagements to optimize your campaign strategy. Compare performance of assets ag

Reverse Image Search

Visual Insights

Knowledge Base Article

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Visual Topic Query Setup

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Stack Exchange

Stack Exchange Data

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Stack Exchange

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Compare two different groups of clusters in Smart Theme Explorer

Learn how to use Compare Mode in Smart Theme Explorer to compare two different groups of clusters.​Sprinklr's Smart Theme Explorer helps you discover top themes automatically synthesized from conversations using unsupervised clustering. It provides you with an advanced comparison mode using whi

Knowledge Base Article

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How to use Smart Clusters?

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Metric-based filter

We have introduced 7 new metric-based dimensions that you can use as a filter at the dashboard-level, widget-level, and section-level. The below dimensions will help you filter the user engagement data as per the defined values – DimensionUse as filterUser FollowerThis will filter the user engagemen

Knowledge Base Article

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Custom Listening dashboards

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Custom Models for Visual Insights

Sprinklr offers the option to train custom object models where we test, train and deploy a specially designed AI model in the customer environment. While the Photo Visual Enrichments are extremely exhaustive, there are some very unique instances where you might want to track a particular object alon

Custom Models for Visual Insights

Visual Insights

Knowledge Base Article

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Advanced Concepts

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Cross-Post Live Videos on Facebook Pages

Sprinklr allows you to cross-post live videos on Facebook pages. If you manage multiple Facebook Pages, you can cross-post live videos across all those pages from Sprinklr. This article will cover the steps to publish a cross-post live video on multiple Facebook Pages.PrerequisitesYour account must

Knowledge Base Article

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Create a post on Facebook

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Disable Grabbing Private Messages for Accounts

Sprinklr provides you with the capability to disable grabbing of Direct Messages for your Facebook pages, LinkedIn and Twitter Accounts. This capability will help you improve privacy for your brands.To Disable Grabbing Private Messages for AccountsClick the New Tab icon  in your Sprinklr platform. U

Do Not Grab Private Messages

Disable Grabbing Private Messages for Accounts

Stop Grabbing Private Messages

Knowledge Base Article

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Manage Accounts

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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Benchmarking

Get Started with Benchmarking

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What is Benchmarking?

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Facebook Best Practices

In this article, we list out some of the best practices to follow while using Facebook as a channel for your brand’s social media presence using Sprinklr.​Adding Facebook Page AccountPlease make sure your personal Facebook account must have an admin role on the Facebook Page that you'd like to

Knowledge Base Article

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Getting Started

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Publish Content to Facebook Workplace

Sprinklr allows companies to publish content (messaging, images, & videos) directly to a Facebook Workplace group. The ability to publish content to Facebook Workplace Groups is ideal for unified team communications and engaging remote workers and keeping the team informed, engaged, and up-to-da

Knowledge Base Article

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Create a post on Facebook

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Introduction to Audience Research

Learn how to use Audience Insights to unlock actionable audience insights to inform your target audience & create relevant content. Audience Insights provides you with the ability to create a holistic view of your audience.Discover: Deep-dive into your target audience by understanding their demo

Audience Research

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Introduction to Audience Research

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

Knowledge Base Article

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Getting Started