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LinkedIn Ads Reporting Metrics

Leverage this detailed list of all LinkedIn metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all LinkedIn metrics, along with their descriptions.​LinkedIn Metric NameSprinklr NameDescriptionTotal EngagementLinkedIn Total EngagementsAll

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Metrics

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Sprinklr Insights: 20.7 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.7 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Here are the key features

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Create, Link and Add an Instagram Business Profile

Relevant personasSocial Media Managers / Account owners: Any user who has credentials for the brand’s Instagram account and is authorized to add the brand’s social media accounts on Sprinklr.Use casesWhen you link an Instagram Business Profile in Sprinklr, you can monitor, view insights, publish to

Service

Knowledge Base Article

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Account addition

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Understanding CTI

Computer Telephony Integration (CTI) is a technology that merges a call center's telephone system with a company's core business applications, enhancing agents' productivity and customer experience. With CTI, agents can handle all phone functions directly on their computers using on-s

marketing

Insights

social

Service

Knowledge Base Article

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What is CTI

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Capture Comments On Instagram Live Videos Using Rule Engine

When you capture comments on your Instagram Live videos, you need to be able to engage with all comments and manage them well. This article tells you how to view all the comments on the Instagram Live Video within the Engagement Dashboard using the rule engine.​Note: You can only reply to the commen

social

Knowledge Base Article

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Reply to Messages

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Disable Instagram Comments

Disabling CommentsDisabling comments helps keep your brand’s post feeds free from spam and inappropriate content. Below are the steps to disable comments on Instagram:Steps to Disable CommentsGo to Engagement Dashboards and either create a new Instagram dashboard or use an existing one.Select a Medi

Engagement - SES

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Reply to Messages

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Canned Response

Canned Responses help agents or customer service teams respond quickly and consistently to common customer inquiries across channels (like email, chat, social media, etc).PrerequistiesTo access Close Loop Feedback, you would need Program Level Permissions. You will require Program Level View, Edit,

Insights

Knowledge Base Article

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Setting Up Closed Loop Feedback

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Boosting Recommendations for Organic Posts in the Editorial Calendar within Distributed

The feature identifies which organic posts are most suitable for boosting to increase engagement and ROI. This feature automatically evaluates posts against a set of rules and recommends posts for boosting every six hours. Use CasesA marketing team wants to maximize the reach and engagement of their

Distributed User

social

Boost Recommendations in Distributed

Social - SES

+3

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Search Tasks in Task Calendar View

OverviewYou can now use the search bar to search for Tasks in Task Calendar Views. ​The search results are highlighted on the Task Bars.Search Tasks1. Click the Search icon.  2. Enter the search term to search for Tasks that match it. You can click on the results to open the Task Overlay for that Ta

marketing

Knowledge Base Article

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Task Calendar View

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About Link in Bio in Distributed(Admin)

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

Link in Bio in Distributed

social

About Link in Bio in Distributed

Link in Bio

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Knowledge Base Article

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Engagement (Distributed Admin)

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Smart Creative Compliance

Smart Creative Compliance helps you to leverage the creative data engine in the Creative Library. With this feature, you can apply filters for brand compliance, AI-driven machine learning models, and media channels, allowing you to fine-tune your asset search according to brand and channel specific

marketing

Knowledge Base Article

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Apply Filters in the Creative Library

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Transition Screen Actions in CTI

Transition Screen actions allow agents to perform specific call‑related tasks directly from Guided Path (GP) workflows during an active voice interaction in CTI. This enables agents to manage recordings and capture important conversation details without leaving the CTI interface.PrerequisiteEnsure t

26.1

marketing

social

New Article

+2

Knowledge Base Article

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Transition Screen Actions

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How to Apply Filters in the Ads Creative Library

In Ads Creative Library, using filters can help you find the assets that you need to see by selecting specific criteria that the content meets in order to be displayed. You can opt to filter the Paid Assets by channel, for example, to quickly change your view to see only Facebook Creative assets, or

marketing

Knowledge Base Article

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Apply Filters in the Creative Library

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Send hsm template as a reply in an ongoing conversation

Once 24 hours have passed since the last customer message you can only send these approved HSM template messages. There are multiple ways in which you can send these messages, one of which is "manually sending one such message in an ongoing conversation". Use CaseIf an agent needs to send

Service

Knowledge Base Article

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Engage with customers one-on-one

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Listen when user interacts with prompt

When you click on a prompt button CTA, you get an inbound message.You can use a message-level rule to catch this and use the following conditions to make sure it is coming from a specific prompt.After this, you can call your desired Bot Application.​​

Service

Knowledge Base Article

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Configuration Steps

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Canned Responses in Distributed

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

Canned Responses in Distributed

social

Social - SES

DST - SES

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Knowledge Base Article

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Engagement (Distributed Admin)

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Omni Channel Agent Performance Report

The Omni‑channel Agent Performance Report provides a unified view of agent performance across all communication channels, including voice and digital interactions. It enables you to analyze how agents handle customer contacts end-to-end, regardless of the channel, using a consistent and comparable s

Knowledge Base Article

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Agent Performance Report Group

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Voice Agent Assignment Performance

The Voice Agent Assignment Performance Records by Assignment Timestamp feature basically adds assignment-level detail to the Voice Agent Performance Report. Earlier, everything was rolled up into a single agent-level record, which made it hard to really understand what was happening at an individual

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Agent Performance Report Group

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TikTok as Benchmarking Source

TikTok is now integrated into the Benchmarking and Insights in Sprinklr, making it easy to view and analyze public video-level data from eligible TikTok Creator Marketplace (TTO) creators. You can bring TikTok creator data (returned by TikTok discovery page) as brands directly into your reports, com

Insights

Knowledge Base Article

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Tiktok

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Call Recordings

Brands can choose to record video calls between agents and customers for compliance, audit, and agent training purposes. Recordings can be stored either in AWS or exported to on‑premise servers:AWS Recording & Transcription: Uses AWS Chime with service‑linked roles and an S3 bucket for storage.

Service

Knowledge Base Article

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Additional Features