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Manage Master Schedule

The Master Schedule View provides a comprehensive overview of all agents' schedules. This holistic view facilitates tracking traded shifts, days off, and activities. Administrators and Workforce Managers can access the Master Schedule to view ​shifts and days off.Navigate to Master ScheduleFollow th

Sprinklr Service

20.7.1

20.10

Updated Article

Knowledge Base Article

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Master Schedule

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Sprinklr Insights: 20.7 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.7 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Here are the key features

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Manage Workforce Manager Persona App

The Workforce Manager Persona App is the go-to place for administrators and workforce managers. It is one of the first configurations that administrators need to configure to access the Workforce Management platform on the Sprinklr Service launchpad. The Workforce Manager Persona App can be configur

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Other Configurations

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Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Knowledge Base Article

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Troubleshooting

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Reforecasting

The Reforecasting functionality in Sprinklr’s Workforce Management recalculates the intraday parameters such as volume, average handle time (AHT), and service level. It refines intraday predictions by combining the generated forecast data and actual ACD (Automatic Call Distributor) trends.Normal for

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Forecasting

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Manage Overtime Policies

Overtime Policies allow Workforce Managers to control which agents can apply for Overtime Slots. You can set limits on daily and weekly overtime duration to maintain a healthy work balance. These policies help eliminate manual tracking, reduce inconsistencies in overtime allocation, and ensure agent

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Manage Overtime Policies

SH
Restrict an asset

There might be a scenario when you have planned to use a certain asset for a specific campaign or post and do not want it to be used in any other campaigns. In this case, you can leverage the Sprinklr feature to restrict assets which provides you additional control and governance over your assets. T

DAM - SES

Restrict asset

Asset Restriction

Restrict an asset

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Knowledge Base Article

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Manage assets

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

Knowledge Base Article

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Reporting on Livechat

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Multilingual Translations of Agent Nudges

You can effortlessly translate the agent nudges into multiple languages without the necessity of creating distinct versions for each language.Agents can seamlessly access the nudges in their preferred language, allowing them to focus more on providing quality service rather than grappling with langu

Knowledge Base Article

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Configuration

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Select All Assets in Asset Manager

This article shows you how to sell all the assets in the Asset Manager.Steps to select all assetsClick the New Tab icon and select Assets under Sprinklr Social.Select any one asset. Check the Select All checkbox in the Menu Bar at the bottom of the window.​Continue with the rest of the process with

DAM - SES

Select All Assets

Social - SES

Digital Asset Manager

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Knowledge Base Article

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Actions on Asset Manager

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About Facebook Bid Multipliers

Splitting budgets and optimizing bids based on different targeting attributes leads to over-segmentation of audiences among multiple Ad Sets with relatively smaller audience pools. This reduces the effectiveness of the Facebook algorithm as well as the efficiency of the budget split.Sprinklr Strateg

Knowledge Base Article

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Setting Up Smart Bidding

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Roles and Permissions in Community

Roles and Permissions feature provides a user-friendly way to effortlessly manage access rights for your community members and brand administrators. With this feature, you can easily create custom roles tailored to suit the needs of your organization. A key benefit of the feature is the ability to g

Knowledge Base Article

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Roles and Permissions

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

Knowledge Base Article

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Publishing Functionalities

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Publish a post using BlueSky

IntroductionBlueSky is a new social media platform similar to Twitter that enables users to connect more openly and decentralisedly. It empowers individuals to control their data and interact across various apps, facilitating easier sharing and communication without being locked into a single compan

Knowledge Base Article

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BlueSky

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What is ACW and its benefits? Why Sprinklr ACW?

After Call Work (also known as post-call processing) is the work a call center agent puts in after they complete a customer conversation. This work may include communicating a summary of the call and scheduling callbacks, among other things.How does ACW improve contact center performance Agent Perfo

Knowledge Base Article

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Understanding ACW and its benefits

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Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

Knowledge Base Article

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Getting started

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Filtering in Editorial Calendar

In this article, you will learn how to apply a filter in Editorial Calendar. It can be done normally through the Add Filter option in the Editorial Calendar or you can create a quick filter and apply it for repeated usage. Use the filters to effectively view your content on the Editorial Calendar.To

Filter the Editorial Calendar

About Editorial Calendar

Actions in Editorial Calendar

Editorial Calendar Basics

Knowledge Base Article

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Calendar Actions

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Editorial Calendar Year View

When you select Year View, you will see the current Year displayed in the Editorial Calendar. You can view previous or next years using the previous and next icons alongside the currently displayed year at the top of the Editorial Calendar.Calendar Year ViewCalendar Year View supports Campaigns, Sub

Editorial Calendar

Editorial Calendar Views

year view

Knowledge Base Article

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Setting up Calendar Views

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Introduction to Listening Topics

With Listening Topics, you can listen and explore the talks happening around the world to get more insightful and granular data associated with the conversations.Listening Topics helps to ingest data into the Sprinklr platform from various social, web & traditional sources. It can contain querie

Topics Types

Listening Topics

Social Listening

Knowledge Base Article

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Topics

SH
Google Capabilities and Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.Note:API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.Restricted - Allowed by channel for specific use cases, industries, clients, etc.Google

experience:space

Google

article:howto

Google My Business

+7

Knowledge Base Article

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Google