Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.5K)

SH
Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

Third Pane

campaigns

Campaign Details

Knowledge Base Article

 • 

Campaign Third Pane

SH
Trending Entity Word Cloud widget

Reduced time to insights with automatic detection and visual representation of trending and fading nature of top entities.The Trending Entity Word Cloud widget is an insightful word cloud visualization that will help you discover what conversations are trending and fading around topics important to

Trending Entity Word Cloud Widget

Knowledge Base Article

 • 

Types of Widgets

RS
Sprinklr Marketing : 19.8 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.​​Sprinklr

Knowledge Base Article

 • 

19.8 Release (Aug 23 - Sept 1, '24)

SH
Restrict an asset

There might be a scenario when you have planned to use a certain asset for a specific campaign or post and do not want it to be used in any other campaigns. In this case, you can leverage the Sprinklr feature to restrict assets which provides you additional control and governance over your assets. T

DAM - SES

Restrict asset

Asset Restriction

Restrict an asset

+1

Knowledge Base Article

 • 

Manage assets

RS
Preview or Testing Survey Forms

The Preview section in the Survey Builder offers tools to test and validate your survey before publishing. It allows you to switch between modes, verify logic, compare draft and live versions, test translations, and ensure the survey displays correctly across different devices.Business Problems Solv

Knowledge Base Article

 • 

Survey Preview

SH
Add Audience Profiles for Email Marketing, SMS and WhatsApp

In this article, you will learn how to add Audience Profiles by importing an Excel Template for Email Marketing, SMS and WhatsApp.Downloading the Excel Template:Click the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, then click Audience Profiles within Publish.​On the

whatsapp

SMS

Email Marketing

Journey Facilitator

Knowledge Base Article

 • 

Add Audience Profiles

SH
Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

Knowledge Base Article

 • 

Create a post on Facebook

SH
What is the Ads Manager Pivot?

Data driven decision-making is the modern-day marketer’s key to success in today’s competitive digital environment. A siloed reporting suite with canned sets of data is no longer sufficient in an era where in-house teams are managing thousands of ads across marketing channels.Ads Manager Pivot table

Knowledge Base Article

 • 

Getting Started

RS
Hierarchical Reporting

Hierarchical Reporting helps you organize survey data according to your organization's structure, making it easier for teams at different hierarchical levels to access and analyze relevant information. The structured approach ensures that feedback data is effectively utilized across multiple survey

Knowledge Base Article

 • 

Hierarchical Reporting

RS
Create Strategy Group

The Strategy Group capability within Ads Manager helps you easily create and apply various optimizations to your ad campaigns. This capability provides a platform where you can add parameters that are common to multiple optimizations from a single place.You can add one or more (Smart Budget, Smart B

Knowledge Base Article

 • 

Setting up Strategy Groups

SH
Google Capabilities and Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.Note:API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.Restricted - Allowed by channel for specific use cases, industries, clients, etc.Google

experience:space

Google

article:howto

Google My Business

+3

Knowledge Base Article

 • 

Google

SH
Agent Journey

At the time customer books an choose, the case is soft-assigned to an agent and that agent is notified of the same. Soft- assignment means that the agent's capacity is blocked so that customers are not able to double-book an agent. Four types of notifications: At the time appointment is created

Knowledge Base Article

 • 

User/Agent Journey

RS
Creating a Smart FAQ Model

OverviewThe Smart FAQ Model is the centerpiece for creating Generative AI-powered FAQ bots. This feature allows the user to upload content of multiple file types, like- Documents, Knowledge Base articles and Question and Answer Pairs. The bot then uses content present in these files to answer user q

Knowledge Base Article

 • 

Setting up FAQ+ bot

SH
Create and Use TikTok Interactive Add-ons

TikTok has become a powerhouse in the world of social media marketing, with millions of users engaging with its short-form videos daily. To stay ahead of the competition and captivate your target audience, it's essential to utilize TikTok's interactive add-ons. Interactive Add-Ons capture

TikTok Interactive Add-ons

Knowledge Base Article

 • 

TikTok Advanced Capabilities

RS
Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Knowledge Base Article

 • 

Detailed Dashboards

SH
Custom Fields Configurations

In this article, we will cover the different ways to configure custom fields in Sprinklr.Controlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling Fields allow you to set the visibility of custom fields by a specific value. It can be c

experience:space

article:howto

Custom Fields

module:settings

Knowledge Base Article

 • 

Custom Fields

RS
TikTok Business API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the API capabilities and limitations of TikTok Business as a channel in Sprinklr.​Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager.Engagement capabilities The table below specifies if the me

Social - SES

DST - SES

Knowledge Base Article

 • 

Channel Limitations (Distributed)

RS
Add a Schedule Skill

OverviewThe Schedule Skill enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages c

Knowledge Base Article

 • 

Skills

RS
What is a Skill and Steps to Add a Skill in AI Agent

OverviewSkills are crucial elements that enable your AI Agent to execute a variety of tasks and actions efficiently. Each skill functions as a micro-action that the AI Agent can perform in response to user interactions, inquiries, or system triggers. Whether it involves automating processes, retriev

Knowledge Base Article

 • 

Skills

SH
Why Use Livechat?

Compared to other channels of communication, using Livechat has the following advantages from a brand perspectiveRespond fasterEvery customer demands a quick response, regardless of the nature of the query. The quickest way to resolve a customer's query on your site is to offer them help on the

Knowledge Base Article

 • 

What is Livechat?