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Publish Snapchat Spotlight via Sprinklr

This article will cover the steps and guidelines on how to publish Spotlight to Public Profiles( linked to Snapchat Business account) using Sprinklr. Note: This capability needs a specific setup. Get in touch with your Success Manager to get this capability enabled in your environment. Steps to Pub

Publish Snapchat Spotlight

Publish Snapchat Spotlight via Sprinklr

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Snapchat Spotlight

Knowledge Base Article

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Snapchat Business

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Smart Creative Compliance

Smart Creative Compliance helps you to leverage the creative data engine in the Creative Library. With this feature, you can apply filters for brand compliance, AI-driven machine learning models, and media channels, allowing you to fine-tune your asset search according to brand and channel specific

marketing

Knowledge Base Article

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Apply Filters in the Creative Library

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Snapchat business reporting glossary

In this article, you can view the list of Snapchat Public Profile reporting metrics made available in Sprinklr.Metrics AvailabilityDescription GranularitySnapchat Asset ViewsAll AssetsThe number of times a Snapchat asset has been viewed.LifetimeSnapchat Asset Unique SessionsAll AssetsThe number of

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Snapchat Reporting Glossary

Knowledge Base Article

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Snapchat Business

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Snapchat Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Snapchat within the Sprinklr platform.Publishing CapabilitiesCapabilitiesSprinklr Supported (Business Profile)NotesPublish StoryYesThis feature is available for all clients.Publish SpotlightYesThis feature is available for all client

social

Knowledge Base Article

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Snapchat Business

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DCO Ads Reporting Dimensions

Creative Dimensions Reporting for DCO Creative level reporting is the micro level analysis tool that will help the users identify not only which graphic is working for them, but also what is the creative level content that is working for that particular graphic. To understand it better, let's t

marketing

Knowledge Base Article

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Reporting for DCO

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Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

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Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Sprinklr Service: 20.2.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Service Reporting Copilot

Service Reporting Copilot is an intelligent assistant designed to simplify and streamline the way you navigate, create, and interpret dashboards. Whether you're part of an internal team or a client, Copilot helps eliminate the need to manually sift through complex metrics and dimensions or assemble

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Service Reporting Copilot

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Third-Party API Integration for Translation

You can enhance the global reach and efficiency of your content by seamlessly integrating third-party translation tools into your Sprinklr Knowledge Base workflow. With API integration, you can effortlessly send articles for translation to third-party translation tools.Note: To utilize this feature,

Service

Knowledge Base Article

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Translating Content

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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Customize Grouped Queues Dashboard Using Record Manager

The Supervisor Console enables monitoring of grouped work queues, organized by predefined criteria such as department, date, or user group. You can configure and manage the Grouped Queues Monitoring dashboard through the Record Managers screen within Supervisor Settings.This screen allows you to cre

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Grouped Queues Monitoring

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WeChat- Engage with messages

Sprinklr supports a number of engagement and reporting capabilities for WeChat after you link your WeChat account through Sprinklr. You can engage in and respond to Brand Posts and Conversations on WeChat in real time.Here's a walkthrough for creating WeChat columns in the Engagement Dashboards.Step

Engagement

wechat messages

WeChat

social

Knowledge Base Article

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Engage with messages from WeChat

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Line Engagement and Limitations

Engagement within Sprinklr provides a way to manage your team’s response workflows from organized dashboards. Sprinklr allows you to manage inbound messages through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolutions.To Create a LINE Column

Engagement

social

LINE

limitations

Knowledge Base Article

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LINE

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Automate Twitter Feedback Cards

You can automate the process by which Twitter Feedback cards are sent to your followers. Automating Twitter Feedback Cards ensures consistency in your requests for feedback and will save time for your Customer Service team.Once Feedback is given, users will have the option to Tweet their experience,

social

Service

Knowledge Base Article

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Automated interaction with customers

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How can data be exported from Sprinklr and Integration with other system

Reporting exports offer a way to download the information in Sprinklr Reporting dashboards or widgets in a variety of formats. The objective of this article is to walk you through different types of export that can be performed in Sprinklr to extract the ReportingDashboard data. You may also opt to

Service

Knowledge Base Article

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Reporting Use Cases

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Audit Trail for Custom Fields

In this article, we will get the steps to view audit trails for custom fields. Use cases for Audit trails for Custom Fields.Custom Fields can be applied to multiple assets used in many different ways in the Sprinklr platform - from establishing the workflow status of a message to categorizing your a

experience:space

social

product:engagement

devices:desktop

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Knowledge Base Article

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Custom Fields

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Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

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Account Deactivation Notification Bar

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Knowledge Base Article

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Other engagement capabilities

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Customize Quick Filter in Engagement Columns

Limited filtering options within Engagement Dashboards have previously restricted the user's ability to fully tailor their view, necessitating more effort to find the right posts in the Engagement Dashboard. With the introduction of the Customize Quick Filter, users can now create filters using vari

Engagement - SES

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Customize Quick Filter

Social - SES

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Knowledge Base Article

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Other engagement capabilities

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Processing clock on messages

The Processing Clock helps you measure the amount of time spent on a message. When the Third Pane of the message is closed without using a macro with Stop Processing Clock action, the processing clock will pause and will resume if another user opens the message. This capability c

Engagement

Engagement - SES

Processing Clock

social

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Knowledge Base Article

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Other engagement capabilities

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Define Y-Axis Scale in widgets

While creating or adding a widget to any of your dashboards, you can use the Define Y-Axis Scale feature (available under the Configuration section). It will help you define the custom values for minimum and maximum Y-Axis along with the step size for the number of divisions.The dashboard widgets su

manage widgets

Insights

Y-Axis Scale

Knowledge Base Article

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Define Y-Axis Scale in Widgets