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Create a CTA URL Template for WhatsApp Business

Your customers might hesitate to click on raw URLs that contain lengthy or obscure strings when they receive text messages. In such cases, you may prefer to send an interactive message with body text and a call-to-action (CTA) URL button. These CTA URL buttons enable you to link any URL to a button,

Knowledge Base Article

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CTA URL Templates

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How to map Sprinklr users to Reddit user profiles

You can provision certain Reddit user profiles to particular Sprinklr Users to post on Subreddit. In this article, you will learn about how to map Sprinklr users with authors for Subreddit accounts. Use CasesAdmin will be able to map Sprinklr users with an Author for Sub-reddit accounts.Within the C

How to map Sprinklr users to Reddit user profiles

Mapping Sprinklr Users to Reddit User Profiles

Knowledge Base Article

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Getting started with Reddit

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iOS - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (S

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Older Versions

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Triggering an Outbound Call

Introduction Outbound calls are important for business and sales, and Sprinklr allows agents to make outbound calls without any hassle. Business Use Case To instantly follow up with the customer while the agent is on conversation pane QM/Supervisor can directly manual call the customer Workflow and

Knowledge Base Article

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Call controls

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8 Summer Release (August)

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Line Publishing

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

LINE

publishing

Knowledge Base Article

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LINE

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines

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LinkedIn - API Capabilities and Limitations in Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected LinkedIn Account, while a small number are restricted by limitations inherent to LinkedIn's API.Please note that a LinkedIn account may need to be re-authenticated within Sprinklr if a change is

LinkedIn in Distributed

Distributed

Sprinklr Social

20.10

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Knowledge Base Article

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Channel Limitations (Distributed)

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Add and Manage Sandbox Environment

Before requesting a Sandbox, Sprinklr recommends customers to first understand the purpose and the type of sandbox needed. A sample POD (a group of Sandboxes and their connections) can look like the following. While using a Sandbox environment, you can view Quick Filters which are creat

experience:space

Manage Connected Environment in Sandbox

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Refreshing Sandbox

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Step-by-step overview for an Email Marketing Campaign

In this article, you will learn the step-by-step overview of the entire process for running an Email Marketing campaign in Sprinklr. 1. Create a campaignCreate a campaign or modify the existing campaign to send it across to the segmented users.2. Importing leads into SprinklrGather valuable leads by

audience

Targeting

Email Marketing

Email Templates

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Setting up Email Marketing 

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Deflect Node

OverviewA deflect node allows the chatbot to gracefully guide users to other support channels, such as live chat, to provide them with the most relevant and effective assistance. The deflect node helps optimize customer interactions by ensuring users are directed to the appropriate resources, enhanc

Knowledge Base Article

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Nodes in a Dialogue Tree

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TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

TV Data

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TV

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Category Hierarchy Management

Effective organization of information and content is paramount for facilitating seamless navigation and enhancing user experience. Categories and Topics serve as valuable tools in achieving this goal. By utilizing Category Hierarchy Management, community administrators can create well-defined catego

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Setting up Community

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Create a Custom Metric in reporting

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

Reporting - SES

Social - SES

Knowledge Base Article

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How to create a new widget

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De-duplication of cases in Reporting

You can manage duplicate cases and view the unique case count by creating a table widget in reporting when there are multiple dimensions (comma-separated values) associated with a single case, for example, when there are multiple agents or social channels involved in the same cases.​Let's take

Knowledge Base Article

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Reporting Entities and its Relation

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About Project Management

Welcome to Project Management! Watch this video to familiarize yourself with the basic concepts and key functionalities offered by our new platform!

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About Project Management

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Auto-Translate an Article

It is possible to automatically translate an article using Google Translator. This feature allows users to easily convert articles from one language to another, facilitating communication between people of different cultures and languages.To auto-translate articlesOn the Create Article window, selec

Knowledge Base

Community

Knowledge Base Article

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Translating Content

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Custom Widgets (CRM Integration Based)

Types of API Widgets are as follows :​​Properties Widget Clients can integrate with their CRM, can fetch the relevant information, and show all the details in a widget using Custom Entity without storing data in Sprinklr. The data can be viewable in the list view. ​When clicking on "Show All&qu

Knowledge Base Article

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Custom Widgets

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Use Linkedin Reactions

LinkedIn Reactions are a set of expressions that offer users a way to participate in conversations easily, and communicate with their network. In this article, you will learn about how to use LinkedIn reactions in Sprinklr.Like, Unlike, React to PostsClick the New Tab icon . Under the Sprinklr Socia

Knowledge Base Article

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Engagement on Linkedin