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Send X Direct Messages

X direct messages allow brands to communicate with their fans by providing them with helpful visual or video guides in case of troubleshoot problems, or share engaging content. In this article, you will learn about how to receive these messages in engagement dashboards and then reply to direct messa

Knowledge Base Article

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Engage with your fans

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What can I do with Facebook?

Facebook is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

Knowledge Base Article

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Introduction to Facebook

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Setting Up AWS Chime Account for Video Calling

You can integrate Live Chat with AWS Chime to enable video chat functionality. This involves setting up an AWS Chime account with the necessary permissions and linking it to Sprinklr. To support video recording and transcription, you can additionally configure service-linked roles in AWS and set up

Knowledge Base Article

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Configuration Steps

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Set up Social Sign-On

Sprinklr supports a variety of public authentication providers, such as LinkedIn, Google, Facebook and Twitter, connected through the auth. providers framework. To get started, the following steps help you set up social sign-on with Facebook. The process is similar for all providers, so if you

experience:space

Set up Social Sign-On

article:howto

Set up SSO

+5

Knowledge Base Article

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SSO

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Delete a Workflow

After creating a Workflow you might also want to delete some of your old or test workflows to prevent clutter in your environment. The “Delete” option allows users to do this. Users can do so by understanding how to access Workflows, but delete permission should be reserved for system administrators

Delete Workflow

workflow

Workflow Engine

Knowledge Base Article

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Workflow Actions

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Inbound Case

Overview:This report provides metrics and dimensions which govern information about the case-level data from the time the case was opened/created in the system till the time the status of the case is closed. 'Case Number / Case ID' is Unique identifier of this report.Data Aggregation and F

Knowledge Base Article

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Sprinklr Service - Glossary

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Creating Agent Nudges

The Agent Nudges builder offers you the ability to create and configure tailored next-best actions that seamlessly appear in Care Console. This innovative feature is designed to enhance agents' customer interactions by delivering pertinent information and actionable recommendations. Whether it's dis

Knowledge Base Article

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Configuration

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Create and Publish Bluesky Quote Post from Sprinklr

​Quoting posts on Bluesky allows you to share someone else's content while adding your own perspective. In this article, we will walk you through the steps to create and publish a Bluesky quote post from Sprinklr.​How to Create and Publish a Bluesky Quote PostOpen a new tab and navigate to Sprinklr

Knowledge Base Article

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BlueSky

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Rule Validation

Sprinklr's Rule Engine uses validation checks to help make sure that the Rules you create will work as expected. Validation checks in the Rule Engine ensure that Rules are viable and that Rules are not created with errors that can prevent the Rule from working.Below, we'll cover the valida

rule validation

core

automation

Rule Engine

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Knowledge Base Article

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Introduction to Rule engine

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Amplify with Advocacy by sending brand posts directly to Advocacy

Sprinklr allows Admins to send brand posts directly to Advocacy, using the Send to Advocacy feature, available in the engagement column. With the help of this capability, admins can selectively choose which post to send to Advocacy, so that the Advocates can boost these posts later.Note: The suppor

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Curation

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Click Insights: Reporting

This article highlights the various types of clicks in Reporting.In Sprinklr, Performance of Clicks can be reported for:Posts that are published via Sprinklr where Sprinklr shortens the link during the publishing process, orA URL that is shortened from somewhere else, provided the URL shortener acco

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

Google Play Store

Knowledge Base Article

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Google Play Store

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Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs. The following are the advantages of

experience:space

Custom Link Library

URL shortening

product:platform

+7

Knowledge Base Article

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URL Shorteners

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Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Radio Data

Radio as a Listening Source

Knowledge Base Article

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Radio

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Export Voice Recording using Data Connector

The Data Connector Export feature in Sprinklr enables voice administrators to automate the extraction and export of voice recordings (e.g., .wav, .mp3) and their metadata. With an intuitive UI and no dependency on backend setups, you can create, manage, and schedule extracts on-demand or at regular

Knowledge Base Article

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Voice Recordings

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Whisper Barge-in Report

Whisper Barge-In Report provides detailed information for each monitored call, including case details, call direction (inbound or outbound), type of monitoring action (listen, whisper, or barge-in), duration of the monitoring session, and the number of times monitoring was initiated.Business Use Cas

Knowledge Base Article

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Detailed Dashboards

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Change video thumbnails in a YouTube post

When it comes to YouTube videos, viewers will first see your thumbnail and title. This information gives them a glimpse of what your video is about and helps them decide if they want to watch it. Around 90% of the best-performing videos have custom thumbnails. You can now follow the steps in this ar

Knowledge Base Article

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Publishing with YouTube

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Apply Compliance Policy for a Case

After creating a compliance policy, you need to apply it to your cases. This can be done through the following steps:For Outbound Calls:Select the compliance policy you want to apply to all calls dialed from that specific dialer.For Inbound Calls:Select the compliance policy you want to apply to all

Knowledge Base Article

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Compliance Manager

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Publish X Organic Cards

Sprinklr gives you a smarter way to manage your presence on X using the Organic X cards. It allows you to easily schedule and publish content, target a specific audience, and engage with your followers on X. Here in this article, we mention the steps to publish these Organic cards.​Pre-requisites: U

Knowledge Base Article

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Publish to an X account