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RS
Using the In-App SDK

The SDK for In-App Surveys allows brands to seamlessly integrate solicited feedback collection into their mobile apps during key customer interactions. Surveys can be triggered based on predefined conditions such as browsing behavior, session duration, or through custom events to capture targeted fe

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Setting up the In-App SDK

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Case/Message Audit

Audit Checklists help supervisors identify gaps in Agents' performance and then use the gathered data to take actions in order to correct these gaps.You can create audit checklists and use them to measure agents' performance in Agent Console and Care Console. A checklist is created to ensu

Service

Knowledge Base Article

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Case Third Pane

RS
Work Queue Properties

Work Queue Properties define how customer interactions are managed, prioritized, and routed within a queue. These properties ensure efficient call handling based on predefined rules.Work Queue Properties in Sprinklr IVR allow businesses to optimize case assignments by dynamically managing queues, pr

Service

Knowledge Base Article

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Setting up Queues

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Macro Actions

Macros in Sprinklr are a feature that allows businesses to automate and streamline their social media management processes. Macros enable businesses to create pre-defined sets of actions that can be executed with a single click, such as responding to common customer inquiries or applying tags to mes

marketing

Insights

social

Service

Knowledge Base Article

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Macro Actions

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View Sprinklr Link in Bio Performance

This article provides you with the steps to view Sprinklr Link in Bio performance.Steps to view Sprinklr Link in Bio performanceClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, hover over the Options icon and select V

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a SAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

Engagement Dashboards

macro

Engagement - SES

+2

Knowledge Base Article

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Getting started with Social Engagement

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

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Getting started

RS
Create Strategy Group

The Strategy Group capability within Ads Manager helps you easily create and apply various optimizations to your ad campaigns. This capability provides a platform where you can add parameters that are common to multiple optimizations from a single place.You can add one or more (Smart Budget, Smart B

marketing

Knowledge Base Article

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Setting up Strategy Groups

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Case Summary

Case Summary provides a quick overview of a case, allowing agents to grasp the context at a glance without reading the entire case history.All cases created in Sprinklr include a Summary field, where agents can enter notes that highlight key details. This field is also included when exporting a case

Service

Knowledge Base Article

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Case Summary

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Publish content on multiple channels at once

Publish content for multiple channels at once from the All Channels tab within the Content section of the Full Page Publisher. You can also make changes and updates to the individual channel posts. On failing to fill channel specific mandatory fields for content, the post will not get scheduled or p

Advanced Publisher

Create Message

marketing

publishing

Knowledge Base Article

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Content Creation

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How to Manage Ads Unique Metrics in Reporting

In this article we will cover how you can manage unique metrics in Ads reporting.To delete an unique metric : On the Unique Metrics window, hover over the Options icon alongside an Account Name and select Delete to permanently delete the configuration.​You can also perform the following operations o

marketing

Knowledge Base Article

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Managing a Unique Metric

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Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Service

Voice

Knowledge Base Article

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Base Filter

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Privacy Workflows

In order to operate one of the Privacy Cloud's four options for Data Subject Rights, you must use Sprinklr's Workflow Engine (also referred to as Privacy Workflows) to apply the actions. There is a default workflow in place for each of the options listed under the Data Subject Rights within the

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

social

Sprinklr Social

Social - SES

+2

Knowledge Base Article

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Social Copilot

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Troubleshooting and Best Practices

How to Modify the Call Overview DashboardThe Call Overview dashboard is standard, and currently, no changes are supported in this dashboard. If modifications are needed, it is recommended to create a replica of the dashboard with the desired changes. Afterward, the modified dashboard can be added to

Service

Knowledge Base Article

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Configure Case Analytics View

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Smart Insights in Reporting Dashboards

Smart Insights, an AI-powered Insights tool does the job of finding the top drivers for any metric shown on the dashboard. It enables you to find and report the pinpointed factors in a summarized format that are contributing towards any deviation or anomaly in their important tracking metrics.To lea

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Change Users’ Properties in Advocacy

Users while being active on the advocacy site have different user statuses and so have different roles and permissions. These states include the following and are governed by status field: Screener Pending  Pending  Approved (based on whether the approved user is an advocate or an admin, his roles v

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

social

Knowledge Base Article

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Advanced Capabilities

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Snooze Audit Submissions

You can leverage the snooze capability to delay audit submission for a specific period, allowing the auditor to fill out the evaluation and submit it at a later time. During this snooze interval, the evaluation does not proceed to agent acknowledgement.Enabling the Snooze FeatureWhen creating an aud

Service

Knowledge Base Article

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Audit Checklist Builder

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LINE Welcome Messages

LINE Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your LINE account and can be used to let customer

social

Knowledge Base Article

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Add a LINE Account