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Making Customer Calls at the Best Time (Call Optimization in Voice Campaigns)

Introduction Imagine calling a friend at the right time when they’re free and happy to chat. Businesses want to do the same with their customers. By picking the best time to call, they can: Make customers happierSave money​Increase likelihood of salesBoost call successGet better feedbackBetter agent

Service

Knowledge Base Article

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Scheduled Time to Call

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How Agent can schedule a Callback

When an agent dials a customer and the customer requests a callback at another time. The flow chart below illustrates the journey for this scenario.​​The detailed journey can be explained as follows:​1. Customer 360 populates for an agent.  ​2. Customer requests a Callback for another date/time.  ​3

Service

Knowledge Base Article

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Callback Use Cases

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Filters and Filter Groups in Task Views

OverviewFilters and Filter Groups enable you to sort and filter Tasks based on specific criteria. When viewing large or complex Projects with multiple Tasks, you can use Filters to view only relevant Tasks and minimize confusion. You can filter Tasks based on status, priority level, custom fields, o

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Manage Task Views

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Insights Assistant

IntroductionIn simple terms, Insights Assistant is a tool that enables and assists in generating meaningful insights easily and in a timely manner. It leverages Sprinklr's AI capabilities to show the most crucial insights around key product metrics without requiring you to create dashboards or drill

Insights

Actionability Enhancements in Insights Assistant

Insights Assistant

Knowledge Base Article

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Insights Assistant

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Sprinklr Service: Patch Changes (18.8.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

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Knowledge Base Article

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v18.8.1 (September)

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Amazon Ads Reporting: Metrics and Dimensions

Sprinklr has seamlessly integrated Amazon Sponsored Ads Reporting into its platform, enhancing your ability to analyze data for sponsored campaigns. This new feature supports Sprinklr's strategic growth into retail advertising, beginning with Amazon. To help you make the most of this integratio

marketing

Knowledge Base Article

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Amazon Sponsored Ads Reporting

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Macro Actions

Macros in Sprinklr are a feature that allows businesses to automate and streamline their social media management processes. Macros enable businesses to create pre-defined sets of actions that can be executed with a single click, such as responding to common customer inquiries or applying tags to mes

marketing

Insights

social

Service

Knowledge Base Article

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Macro Actions

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Get Compliance Score on Messages

What is a Compliance Score?View your AI-driven compliance score for each template for an account type while content is created or an image is added. The compliance score is calculated based on the number of parameters that are defined in your Smart Compliance guidelines set in the parent Campaign of

campaign management

marketing

Smart Compliance in Campaigns

Set Guidelines for Smart Compliance

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Knowledge Base Article

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Smart Compliance Scoring

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

Service

Knowledge Base Article

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Module Wise FAQs

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Configure Persona Apps for Workforce Management

Persona Apps define how different user roles interact with Workforce Management features in Sprinklr. By configuring Persona Apps, you can ensure that Agents, Workforce Managers, and Administrators have access to the right tools, workflows, and information based on their responsibilities.This docume

Sprinklr Service

New Article

20.10

Service

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Knowledge Base Article

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Other Configurations

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Access New Third Pane Experience for Outbound Columns

What is New Third Pane Experience for Outbound Columns?The New Third Pane Experience for Outbound Columns provides a snapshot overview of the message and allows you to perform Quick Actions. Actions available may vary depending on the type and status of the message. You can access the enhanced Messa

Engagement - SES

access

Third Pane

social

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Knowledge Base Article

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Message Third Pane

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Select All Assets in Asset Manager

This article shows you how to sell all the assets in the Asset Manager.Steps to select all assetsClick the New Tab icon and select Assets under Sprinklr Social.Select any one asset. Check the Select All checkbox in the Menu Bar at the bottom of the window.​Continue with the rest of the process with

DAM - SES

social

Select All Assets

Social - SES

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Knowledge Base Article

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Actions on Asset Manager

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Filter and Sort Assets

In the Asset Manager, filters can help you zero in on the information you need to see by allowing you to select specific criteria that content meets. You can filter the assets by status, for example, and see only those assets that are in a draft state, or you might want to see only the content that

DAM - SES

Sort assets

Filter and Sort assets

social

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Knowledge Base Article

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Actions on Asset Manager

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Prerequisites, Access, and Platform Navigation

This article orients you to the Video Intelligence workspace — how you access it, how the screen is laid out, what each section does, and how you move between them. Use it as your map before diving into individual features.​Prerequisites and PermissionsAccessing Video IntelligenceGetting StartedUnde

Knowledge Base Article

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UI Capabilities and Navigation

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Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Service

Voice

Knowledge Base Article

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Base Filter

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How to create a Yammer Column in Sprinklr?

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Create a YammerGroup ColumnSprinklr supports a number of engagement and publishing capabilities for Yammer after you link your Y

Engagement

capabilities

social

yammerr

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Knowledge Base Article

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Yammer

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How to use Google Analytics for Realtime Ads Reporting

What is a real-time report?​Real-time reporting refers to the feature that allows you to view and analyse website or app data as it occurs in real-time. It provides immediate insights into user activities, interactions, and events on your website or app, enabling you to monitor and respond to user b

marketing

Knowledge Base Article

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Reporting & Analytics

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Get Started with BYOM in AI+ Studio

Sprinklr follows an LLM-agnostic approach to Generative AI, giving you the flexibility to choose the language model that best fits your business needs. Along with Sprinklr’s in-house and partner models, you can use the Bring Your Own Model (BYOM) option to integrate your internally developed LLMs di

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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Add Support for BYOM

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Discord Mentions

For Discord channels, agents can mention users and roles in conversations using the @ symbol. This makes it simple and intuitive to tag users directly while replying or publishing messages.Sprinklr supports two mention types:Simplified mentions using @Constructor‑based mentions using Discord user or

Knowledge Base Article

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Discord Mentions