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Attendance Report

You can track attendance with enhanced scheduling insights using the Attendance Report. The Attendance Report belongs to the Workforce Management Report Group under the Service Analytics Data Source. These metrics and dimensions are also available under the WFM Reporting Data Source.The Attendance R

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Sprinklr Service

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Other WFM Reports

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Reporting on Topics

You can create reports on Topics. Two new dimensions are now available in Social, Inbound, and Service Analytics:NameDescriptionTopic TypeCategorizes topics discussed in customer-agent conversations, based on predefined analytics use cases. Can be plotted at the case, interaction, call, or message l

Service

Knowledge Base Article

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Reporting

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Automated Checklist: Common Use Cases

Explore the following examples of common use cases that can be established through rules in the Automated Checklist. These scenarios showcase the versatility and applicability of leveraging rules to enhance the overall quality and compliance standards within your contact center.GreetingCreate a rule

Service

Knowledge Base Article

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Checklist Rules

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Boost Organic Pinterest Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Pinterest Posts

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Voice Campaigns: Basic Terminology

Here, we have listed down various Voice Campaign Manager terminologies that are commonly used.TermDescriptionCampaignA central entity in Sprinklr where all the campaign settings are given. Voice Campaign ManagementTrack all the voice campaigns in a single view. Sprinklr's voice campaign managem

Voice Campaigns

Service

Voice

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Voice Campaign Creation

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Manage Shifts in Sprinklr WFM

Shifts refer to the specific time periods during which agents are scheduled to work. They are strategically planned to ensure customer service operations run smoothly and continuously. This section outlines the essential steps for managing Shifts, including:Creating ShiftsEditing ShiftsCloning Shift

Sprinklr Service

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Manage Shifts

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Manage Master Schedule

The Master Schedule View provides a comprehensive overview of all agents' schedules. This holistic view facilitates tracking traded shifts, days off, and activities. Administrators and Workforce Managers can access the Master Schedule to view ​shifts and days off.Navigate to Master ScheduleFollow th

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Master Schedule

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Generate a Call Summary Using Sprinklr AI+

​One of the most essential functions of any after-call work is to take the summary of the call. This ensures that all vital information from a call is captured and documented. It also facilitates better communication and collaboration between the stakeholders of the organization. Organizations can p

Service

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Knowledge Base Article

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Generate a call summary using Sprinklr AI+

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Guided Workflow Application Manager

For external guided workflows, you have the capability to integrate them into an application, providing a means to define and customize their styling. This allows you to tailor the appearance and visual elements of the guided workflows according to the specific branding or design requirements.To Add

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Conditions Applicable on Journey Facilitator - Advocacy

The Journey Facilitator feature allows admins to send automatic email nudges to you based on specific conditions. These nudges aim to reactivate you on the advocacy platform. Admins can select from various conditions to create cases for sending these emails. Below are the conditions that can be used

Advocacy - SES

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Journey Facilitator in Advocacy

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Publishing scenarios after approval

In this article we will cover the various scenarios possible after the approval process is set for a post in Sprinklr. What happens after message is sent for Approval via WorkflowWhen it comes to the actual publication time, there are three possible scenarios:Scenario 1: The submitter has not define

social

Knowledge Base Article

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Configuration & Setup

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Data Connector - Setting up the Persona App

Before you Begin:In standard persona apps, the Data Connector isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Data ConnectorNote: To ensure the feature is enabled, please contact tickets@sprinklr.com and provide the Partner ID and Name. If

Service

Knowledge Base Article

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Entity Studio

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Yext Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Yext within the Sprinklr platform. Yext Capabilities and Limitations Functionality Sprinklr Supported  Engagement Pull in revie

experience:space

Yext

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Yext Capabilities and Limitations

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Yext

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Compose Google Demand Gen Ads

Advertise on Google and reach a wider group of audience.To learn more, click Ads Composer.​​Enablement Note: The use of this capability requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success Manager.​Select A

marketing

Knowledge Base Article

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Ads Publishing

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Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Access New Third Pane Experience for Outbound Columns

What is New Third Pane Experience for Outbound Columns?The New Third Pane Experience for Outbound Columns provides a snapshot overview of the message and allows you to perform Quick Actions. Actions available may vary depending on the type and status of the message. You can access the enhanced Messa

Engagement - SES

access

Third Pane

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Message third pane

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Sprinklr Specialised AI Service Features

Sprinklr’s Specialised AI Service Features empower businesses to deliver exceptional customer experiences by combining advanced generative AI with enterprise-grade governance and security. These features include AI-powered listening, sentiment analysis, and intent detection across millions of conver

marketing

Insights

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Service

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Sprinklr Service Specialized AI Use Cases

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What is the Assignment Engine?

The Assignment Engine streamlines and assigns incoming cases or messages to designated teams or agents based on various criteria, such as language, priority, or customer profile. The assignment engine enables support teams to:Centralize Configuration: The assignment engine provides a unified interf

Service

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Introduction to Assignment Engine

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Manage Activities in Sprinklr WFM

Activities in Sprinklr WFM include various tasks and engagements agents undertake during working hours. You can create in-office and out-of-office activities, which provide greater clarity and control in agent management. This enables more accurate scheduling by clearly indicating when agents are av

Service

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Manage Activities

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Configure Distributed Home Page with Widgets

You can customize the available widgets on the Home Page of the Distributed environment, based on your Persona or business requirements. Below is a quick overview of the widgets. Home Page WidgetsAccount Summary: With the help of the Account Summary widget you can add/re-add/reactivate accounts dire

Configure Sprinklr Distributed Home Page

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Social - SES

Configure Sprinklr Distributed Home Page with Widgets

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Platform Setup (Distributed Admin)