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Snapchat Public Profiles

Advertise on Snapchat and reach a wider group of audience.​Snapchat is a camera and messaging app that connects people to their friends and the world. With Snapchat Ads, you can reach a global audience and drive meaningful results. Sprinklr supports ad publishing and reporting from your Snapchat ad

marketing

Knowledge Base Article

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Setting up Snapchat in Sprinklr

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Exit Conversation Tool

The Exit Conversation Tool helps efficiently wrap up customer engagements on the platform. When activated, it automatically finalizes the interaction by closing the corresponding case, removing the need for any extra manual steps to complete the conversation.Adding Exit Conversation ToolClick the Ne

Service

Knowledge Base Article

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Dynamic Workflow

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How to access Topics? (Navigation and required permissions)

In this article, you will learn how to access Topics and what permissions are required to access Topics.To access TopicsClick the New Tab icon. Under Sprinklr Insights, click Topics under Listen. Clicking Topics will take you to the Topic Record Manager window from where you can view the list of top

Insights

Knowledge Base Article

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Topics

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Roles and Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Conversational AI features, you need to assign the right permissions to their roles.​Discovery Runs​PermissionDescriptionViewAccess and view Discovery Runs.EditEdit Discovery Runs.DeleteDelete Discovery R

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Knowledge Base Article

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Roles and Permissions

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Dashboard-level filtering

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused analysis. Whether you need to see the social performance of a single social account, remove older campaigns from the data y

Insights

apply filter

Dashboard level filtering

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Knowledge Base Article

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Dashboard-level Filtering

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Add Facebook Business Manager Account to Sprinklr

Facebook Business Manager allows you to manage ad accounts, pages, and people having access to them, all in one place. The data for Product Catalogs and Pixels are available at the Business Manager level on Facebook. Hence, you are required to add your Facebook Business Manager account in Sprinklr t

Service

Knowledge Base Article

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Account Addition

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Blueprints in the Implementation Process

This knowledge base article focuses on the role of Blueprints in the implementation process of the Sprinklr platform. It highlights the challenges faced prior to the introduction of Blueprints, the benefits they offer, and how they fit into different roles within the implementation process.Challenge

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

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Create a Task Macro

Macros are used to execute multiple actions on an entity with a single click. You can apply task macros to tasks to take multiple actions the same way you can with other entity types. Macros allow you to create efficient task workflows, taking multiple actions on a task at once.While creating Task M

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Knowledge Base Article

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Macros

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Decision Tables in Sprinklr

OverviewDecision Tables provide a structured and scalable way to define and manage complex business logic in Sprinklr. Instead of relying on deeply nested IF–ELSE conditions across workflows, Decision Tables allow you to centralize logic in a tabular format that is reusable, easier to maintain, and

Knowledge Base Article

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Decision Tables

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Generate and Edit Videos with Sprinklr AI+

OverviewWith Sprinklr AI+, you can do more than just generate unique videos for your posts - you can also enhance and customize them using the AI-powered Video Editor. The Media Uploader lets you create AI-generated videos from text prompts or reference visuals, which you can then refine manually or

Sprinklr Social

Sprinklr AI+ - SES

New Article

Social - SES

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Knowledge Base Article

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Sprinklr AI+

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Filter and Sort Assets

In the Asset Manager, filters can help you zero in on the information you need to see by allowing you to select specific criteria that content meets. You can filter the assets by status, for example, and see only those assets that are in a draft state, or you might want to see only the content that

DAM - SES

Sort assets

Filter and Sort assets

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Knowledge Base Article

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Actions on Asset Manager

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Advocacy SFTP Setup Guide

This article outlines the end-to-end process for setting up SFTP-based user sync on Advocacy.Steps to Set Up SFTP-based User Sync1. Server Hosting and SetupThe first decision is where the SFTP server will be hosted. The server can either be provisioned by Sprinklr or hosted on the client's end,

Advocacy - SES

Sprinklr Social

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Knowledge Base Article

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User Management

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Copy Paste Troubleshooting

If you're having issues with copy and paste in Task Sheet View, it might be due to the reasons listed in this table. Ensure you're not making these common errors while copy-pasting. IssueReasonBlank cells after using copy-pasteWhen copy-pasting values from one column to another, ensure tha

marketing

Knowledge Base Article

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Task Sheet Advanced Use Cases

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About the Google Analytics Ads Integration

Google Analytics Integration allows you to track key Google Analytics metrics and apply custom campaign parameters that can help you improve your marketing and campaign performance across different channels. In addition, this integration lets you analyze customer journeys and behavior in various seg

marketing

Knowledge Base Article

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Getting Started

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Add/Remove Collaborators to Project

In Project Management, you can share a project with your team for collaboration, transparency, feedback/review or as a shared resource.  Where can you add collaborators in a project?You can open "Manage Collaborator" pane for a project from the following screen actions in Project Management:&nb

marketing

PM_GENERIC

PM_POPULAR

Knowledge Base Article

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Sharing and Access

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Add a PowerReviews Account

PowerReviews deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. By adding your PowerReviews account directly into the Sprinklr platform, you can extend your brand's audience and engage with even more users from a single, unified pl

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PowerReviews Account Addition

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Knowledge Base Article

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PowerReviews

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Remove Assignments Pending Quality Evaluations

By utilizing a Case Update rule within the Rule Engine, you have the capability to remove cases that are pending quality evaluations from work queues or unassign users and user groups linked to these cases.This action might be necessary in scenarios where cases have been erroneously assigned and nee

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Knowledge Base Article

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Common Rule Actions and Conditions

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Setting up Bot Rule

Before You BeginBefore configuring a bot rule, it is important to have a clear understanding of the following aspects:Inbound RuleCase Maker RuleOverviewOnce all the preprocessing steps are completed, the Bot Rule is responsible for assessing the status of the bot application when it receives a mess

Service

Knowledge Base Article

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Bot Rule Setup

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Viber Carousel and Keyboard Template Support

You can now publish in Viber and select from various Carousel and Keyboard Templates. You can use these feature in Bots and in Auto Reply in Rule Engine. Following are the Carousel Template options:ButtonImage/Video + ButtonImage/Video + TextImage/Video + Text + ButtonText + ButtonFollowing are the

article:howto

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Knowledge Base Article

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Engage, publish and report on Viber

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Pacing Control Strategy Group Video Overview

Learn about how to easily monitor campaign pacing and control budgets without the need to manually track spend using Strategy Group Pacing Control.

marketing

Knowledge Base Article

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Overview