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YouTube Data Sync Frequency

YouTube posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequency. Here we provide information on this frequency for different levels of metrics.Data Sync FrequencyMetricsSync FrequencyT

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YouTube Data Sync Frequency

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Apply Macros to take multiple actions on an entity

Execute multiple actions via saved configurations with a single click on various entities and bring efficiencies to your workflows.Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one

Apply Macros

Macros

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Macros

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Restricting agents to use NDNC disabled dialer on Leads

Business problemUsually, the NDNC data (National Do Not Call registry) is stored at the Telco’s end, and the client and Sprinklr don’t have a view of this data. These numbers are not consented to call and are usually identified via DID numbers that have been purchased from Telco.Clients usually have

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Other Campaign Use Cases

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Tags in Production Dashboards

In this article, you will learn how to view your Custom Dashboards under different tags and how to create/edit their tags.What are tags?Tags are used to categorize your Production Dashboards into different collections. They cannot be applied to any Standard Production dashboard while multiple tags c

Production Dashboard

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Advanced Functionalities

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Post Performance

Post performance refers to the effectiveness of individual posts on social media platforms, in terms of their impact on your target audience. Understanding post performance involves analyzing metrics such as reach, engagement, conversions, and click-through rates to determine how well each post is p

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Standard reporting dashboard for Facebook

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Market Analytics

Market Analytics dashboard focuses on metrics such as Types of engagement by time and day, Types of engagement by channels, fan keywords, and Brand activity keywords. These metrics can be used to perform market analysis for various brands.You can access this dashboard by:Clicking the New Tab icon. U

Reporting

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Standard Marketing Reporting Dashboards

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Send hsm template as a reply in an ongoing conversation

Once 24 hours have passed since the last customer message you can only send these approved HSM template messages. There are multiple ways in which you can send these messages, one of which is "manually sending one such message in an ongoing conversation". Use CaseIf an agent needs to send

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Engage with customers one-on-one

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How to See Ad Account Deactivations in Ads Reporting

Previously, users faced significant challenges due to the lack of visibility into deactivated Ad Accounts, leading to disruptions in Ads publishing. This issue has been addressed through the implementation of custom reporting for Account Deactivation.​Now, users have access to comprehensive informat

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Advertising Accounts and Permissions Video Overview

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Custom Drill-down and Touchscreen Capabilities

Custom drill-down and touchscreen features in Displays and presentations will enhance the interactivity with Display widgets, enabling you to create tailored drill-down touchscreen experiences on the go. You can independently set up persona-specific drill-downs for various metrics and dimensions in

Display - SES

Social - SES

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Display

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

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Video Templates in Sprinklr - Overview

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Sprinklr's AI Studio

Introduction to AI StudioSprinklr AI Studio is a powerful tool that allows Sprinklr Insights customers to create customized AI text classification models without requiring any coding or engineering expertise. This means that businesses can leverage the power of AI to accurately filter and categorize

ai studio

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Sprinklr's AI Studio

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How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

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Reporting & Analytics

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Initiate Workflow Automatically on your Media Assets

Create an initiate workflow rule to trigger workflows on all Media Assets. This way you can automate the process of initiating workflows in bulk on assets based on certain well-defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the media assets satisf

assets

Workflow Engine

initiate workflow

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Automate your Workflow

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Interactive Filters: Option to Update and Manage Date Range through Shareable URLs

Sprinklr Display and Presentations offers interactive filters to be included in shareable URLs directly for supervisors and stakeholders, allowing for more dynamic storytelling.Now you can directly change the date range temporarily from the shared URL for important KPIs to visualize and monitor how

Display - SES

Social - SES

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Display

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Add an SMSGlobal Account

Within Sprinklr, you can add an SMSGlobal account to be able to send & receive SMS from Sprinklr.To Add an SMSGlobal AccountClick the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.In the top right corner of the&nb

SMS

Journey Facilitator

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SMS

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Initiate Workflow Automatically on your Message

Create an initiate workflow rule to trigger workflows on all draft messages. This way you can automate the process of initiating workflows in bulk on messages based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the messages satisf

Workflow Engine

Rule Engine

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Draft Rules

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Advanced Filtering in Editorial Calendar

OverviewYou can use advanced filters to filter your Editorial Calendar for Campaigns, Sub-campaigns, Paid Initiatives, and Events according to customizable criteria or conditions. Advanced filters allow you to filter your Calendar using IF/AND/OR operators to set up complex rules. For example, you c

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Calendar Actions

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Word Cloud widget

The Word Cloud visualization is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.Word Clouds are commonly used to summarize the topics

Word Cloud Widget

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Types of Widgets

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Highlights of Supervisor Console

Live MonitoringReal-time Agents monitoring: The console provides real-time monitoring of customer interactions and agent activities, allowing supervisors to quickly identify areas for improvement and make informed decisions. Supervisors can listen in on live calls, whisper or barge in to provide sup

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Introduction to Supervisor Console

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API-based Journey Triggers

Journey facilitator has different types of trigger methods. In this article, we are going to cover how a journey can be called using an API call from an external system.​It involves setting up an API endpoint setup consisting of 2 parts:HeaderRequest Parameters​More information about the Header of t

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Journey Trigger Settings