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Introducing Meta Multi-Advertiser Ads: New Option Available Across All Ad Objectives

Meta’s new Multi-Advertiser Ads feature enhances ad delivery by showcasing multiple ads from different advertisers within a single ad unit, enabling more personalized and engaging experiences for users. To seamlessly integrate this option into your ad campaigns on Sprinklr, follow these detailed ste

marketing

20.7.1

New Article

Sprinklr Marketing

Knowledge Base Article

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Functionalities

SH
Compose Facebook Click-to-WhatsApp Ads

You can use WhatsApp as a destination for your Facebook Conversion or Traffic campaigns within Ads Composer. Clicking on the ad call to action (Send WhatsApp Message) will send users from their Facebook feed to the WhatsApp chat where they can engage with your business.Use CasesCustomers can directl

marketing

Knowledge Base Article

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Facebook Ad Formats

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X (formerly Twitter) Account Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

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Report on X activities

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View & Edit Account Details

With Sprinklr account settings, you can view and update properties of your brand’s social media accounts. This article lists down steps on how to view and edit various account fields in Sprinklr.Steps to view and edit account detailsClick the New Tab icon. Under Platform Modules, click Social Accoun

social

Knowledge Base Article

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Manage Accounts

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Create Quick Replies for LINE

While sending text messages to your customers on LINE, you can add quick reply buttons. The buttons appear at the bottom of the chat screen. The recipient just has to tap one of the buttons to reply. Quick Reply Types The following actions are available only for the quick reply feature. You cannot u

experience:space

article:howto

feature:digital-asset-management

social

+5

Knowledge Base Article

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LINE

RS
Respond to X Comments

You can respond to a brand/fan comment as a private message and keep track of the conversation. Here we cover steps to both respond and then later view these private conversations in engagement dashboards.Respond to CommentsClick the New Tab icon . Under Sprinklr Social, click Engagement Dashboards

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Engage with your fans

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Bulk Actions in Storyboards/Presentations

OverviewManaging large volumes of storyboards and presentations was previously a time-consuming task, as you had to perform repetitive manual actions—such as tagging, deleting, or publishing—on each item individually. This inefficiency significantly slowed down your workflow and added unnecessary fr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Sprinklr Service: Patch Changes (19.2.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.2 Patch (Apr 19-22, '24)

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Create a Column for Vanilla Forum Questions

Introduction With the engagement dashboard column, you can access and interact with all posts on your Vanilla Forum account. This guide details the steps to create an Engagement Column specifically for Questions on a Vanilla Forum account. Steps to Create a Questions Column in Engagement Dashboard 1

social

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

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Whatsapp Business Account Profile Photo & Description Update

Note: The person updating the profile settings (profile photo, display name etc.) should have admin level access to Facebook Business ManagerProfile photos are to be sqaured with a max edge of 640px and max size of 5M before uploading to our servers1. Select the required business portfolio and click

Service

Knowledge Base Article

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Profile Photo & Description

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Add TikTok Business Manager Accounts

TikTok is a video-sharing social networking service with over 1 billion active users worldwide. Being one of the most downloaded apps in the world and having an extensive user base, TikTok offers a unique opportunity for brands to engage at the forefront of trends.About TikTok Business CenterTikTok

TikTok Business Manager

marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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Access Favorite asset boards

Favoriting assets help to access them easily later, we’ve covered how to favorite them in this article. Once the assets are marked favorite, those would be added automatically to the Favorite asset board. In this article, we will cover steps to access these favorite access boards.Steps to access Fav

DAM - SES

Favorite asset boards

social

Access Favorite asset boards

+1

Knowledge Base Article

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Manage assets

RS
Yotpo Capabilities and Limitations

Account AdditionCapabilityDescriptionNoteYotpo Account AdditionYesSame Yotpo Storefront cannot be added across multiple workspaces in a partner. API LimitationYotpo Account Re-AdditionYesRe-addition of same account (which is already added on Sprinklr once) is not possible. API LimitationPublishing C

social

Knowledge Base Article

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Capabilities and Limitations - Yotpo

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Create Shift Trade Requests

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Create Shift Trade Requests

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What Can Cause LinkedIn Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr. Doing this generates a new token. Each social network has policies and security algorithms inte

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Agent Evaluation Review and Dispute Workflow

Quality Management equips agents, managers, and supervisors with the ability to review evaluations performed on agents. This functionality not only allows them to acknowledge the results but also provides the opportunity to raise disputes if they believe certain criteria were inaccurately assessed.

Service

Knowledge Base Article

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User Level Evaluation

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Manager View

The manager view enables managers to monitor team performance, track game progress, and manage player participation.Note: Managers can view all games that include their direct and indirect reportees. They can add or remove players, adjust player targets, and update limited game configuration fields.

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Configuration

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Word Filters Guardrail

The Word Filters Guardrail allows you to block specific words or phrases from appearing in user interactions. This configuration is useful for restricting profanity, sensitive terms, or any language that violates organizational policies.When a filtered word is detected, the system can:Block interact

Sprinklr AI+

Sprinklr Service

marketing

Insights

+4

Knowledge Base Article

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Types of Guardrails

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Select rules to execute when work is assigned

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how unified routing helps us to execute

Service

Knowledge Base Article

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Setting up Queues based routing

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How to Setup AI Scoring Rules?

To get AI scoring on a case a Case Update rule has to be setup. Running that rule gives AI scoring on the cases. The different rule condition that is used while setting Up the Send to Scoring Engine actions are explained below.Audit Checklist - This lists out the checklists which are marked standard

Service

Knowledge Base Article

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AI Scoring and Insights