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How to Add Multiple Ad Account Users with Multiple Authorization Tokens

Currently, users lack visibility regarding the deactivation of their accounts (such as Ad Accounts and Social Pages) and face difficulties with continuous disconnections in Sprinklr's system. The lack of awareness about when the account deactivates results in users failing to reactivate their a

marketing

Knowledge Base Article

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Advertising Accounts and Permissions Video Overview

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Sprinklr Insights: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Insights Capabilities and Enhancements

marketing

Insights

social

+1

Knowledge Base Article

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v18.11 Fall Release (November)

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Guided Workflow Runner

Configure Guided Workflow Runner in the Agent Persona AppThis article explains how to configure and add a Guided Workflow Runner to the left panel of an Agent Persona App. Guided Workflows help agents complete tasks through structured, step‑by‑step flows, reducing manual effort and improving consist

Service

Knowledge Base Article

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Agent View

RS
Refresh Rate Optimizations for Service Command Centers

OverviewTill date, all display panels used to refresh the entire screen of KPIs at fixed intervals, regardless of whether every data point truly needed frequent updating. This resulted in unnecessary system load, a high volume of queries to reporting engines, and increased overhead in managing publi

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Ability to create alerts from the Alert manager

Alert Manager is another route through which you can configure alerts as per your use case. Alert Manager allows you to configure an alert from scratch and is the one-stop solution for managing all alert types. There are two types of alerts that users can create from the Alert Manager – Smart Alerts

Insights

Alert Manager

Create Alerts

Knowledge Base Article

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Alert Creation from Alert Manager

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Import data through Excel Import

Sprinklr enables you to import user profiles from CSV or Excel files.You can add a CSV or Excel file containing all the audience profiles to be added to specific Profile Lists via Audience Profile in Sprinklr.Under Sprinklr Marketing, click Audience Profiles.​​​In the top right corner of the Audienc

Service

Knowledge Base Article

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Import profiles through Excel

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Create Quick Replies for LINE

While sending text messages to your customers on LINE, you can add quick reply buttons. The buttons appear at the bottom of the chat screen. The recipient just has to tap one of the buttons to reply. Quick Reply Types The following actions are available only for the quick reply feature. You cannot u

experience:space

article:howto

feature:digital-asset-management

social

+5

Knowledge Base Article

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LINE

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Operations Dashboard Overview

As a supervisor, you may often want to get a quick look at all the cases within your team. That’s why Sprinklr gives you the ability to display a list view of cases in the Operations Dashboards. This will help you to view all the cases in a single window and perform bulk actions on them.The Operatio

Service

Knowledge Base Article

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Operations Dashboard Overview

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Whisper Barge-in Report

Whisper Barge-In Report provides detailed information for each monitored call, including case details, call direction (inbound or outbound), type of monitoring action (listen, whisper, or barge-in), duration of the monitoring session, and the number of times monitoring was initiated.Business Use Cas

Service

Knowledge Base Article

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Detailed Dashboards

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Create a Column For Facebook Page Recommendations

Sprinklr enables you to monitor and engage with the recommendations that you have received on your Facebook business page and further optimize your business performance. This article explains how to create a recommendation column.Steps Click the New Tab icon in Sprinklr. Under the Sprinklr Social ta

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Product Recommendation Node

OverviewProduct Recommendation node is used to provide personalized suggestions or recommendations to users based on their preferences or needs. The Product Recommendation node enhances the user experience by assisting customers in finding suitable products or services, increasing engagement and imp

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Activity Logs

To provide greater transparency and traceability of AI-driven evaluations, detailed audit logs are captured whenever automated scoring is created or updated. These logs help contact center analysts monitor evaluation activity across multiple interactions within a case, and track changes made over ti

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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AI Scoring and Insights

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Historical Assignment Wait Reasons

The Historical Assignment Wait Reasons feature enables users to view the specific reasons cases were waiting within a queue over time. By accessing this information at the case level, administrators gain valuable historical insights to identify bottlenecks, understand queue performance, and make dat

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Assignment Failures & Troubleshooting

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Setting up a Case Update Rule triggered SMS Distribution

Setting up a Case Update Rule–triggered SMS distribution refers to configuring an automated communication workflow in the CFM platform that sends an SMS notification for case updates.Business Use CasesPost-Care Feedback Automation: Rule-based integration enables the automatic deployment of surveys t

Knowledge Base Article

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SMS Distribution

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Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Text and Media

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Setting Up Triggered WhatsApp Distribution (Standard & Conversational)

The trigger-based WhatsApp distribution feature enables the automatic delivery of ad-hoc or conversational surveys based on specific events. By configuring predefined triggers from external systems, businesses can automatically send WhatsApp surveys to customers. This approach allows for immediate o

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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WhatsApp Distribution

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Marketing Manager Persona App

Marketing managers are usually responsible for leading the marketing strategies for their brand by Evaluating marketing campaigns and monitoring performancePlanning and developing campaign strategiesManaging marketing team and their tasksMarketing managers would usually work with the following capab

marketing

Marketing Manager

Persona Apps

Knowledge Base Article

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Marketing Manager Persona App

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Leveraging Response Quality Dashboard

Survey Analytics play a crucial role in generating actionable insights, and the Survey Response Quality Detection feature enhances this process by detecting and flagging low-quality responses. This ensures that all insights are based on the most trustworthy and accurate data. As soon as responses ar

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Managing Response Quality

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Creating Data Masking Templates

The Data Masking Templates feature enables you to create and apply predefined templates that automatically mask sensitive information in survey responses. These templates support compliance with data privacy regulations and help prevent unauthorized access to personal data. As an admin, you can easi

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Security Features

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SMS Survey Distribution

Creating an SMS distribution enables you to send survey links directly to recipients through text message. It offers a variety of customization options, including setting distribution details, crafting SMS content, defining link expiration rules, and managing response limits. You can also schedule d

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution