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Creating Data Masking Templates

The Data Masking Templates feature enables you to create and apply predefined templates that automatically mask sensitive information in survey responses. These templates support compliance with data privacy regulations and help prevent unauthorized access to personal data. As an admin, you can easi

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Security Features

SH
Custom Widgets (CRM Integration Based)

Types of API Widgets are as follows :​​Properties Widget Clients can integrate with their CRM, can fetch the relevant information, and show all the details in a widget using Custom Entity without storing data in Sprinklr. The data can be viewable in the list view. ​When clicking on "Show All&qu

Service

Knowledge Base Article

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Custom Widgets

RS
Persistent Menu For Instagram Messaging

You can level up engagement with your fans using Persistent Menu in Instagram, by giving them access to highlights or FAQs from this new menu option. You can configure the menu options based on your needs. This feature helps you highlight trending items, or your website/popular items. you can also p

Persistent Menu For Instagram

Persistent Menu For Instagram Messaging

social

Persistent Menu

Knowledge Base Article

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Advanced capabilities

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Governance for Naming Conventions

Announcement: Major Update to Naming Conventions We are announcing a major update to our governance framework for naming conventions, which includes a significant overhaul of the user experience (UX). This revamped UX is designed to simplify and enhance how you manage and create naming conventions,

marketing

Knowledge Base Article

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Configuration

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Use Sprinklr AI+ to summarize messages in Stream, Post Card, and Inline Table widgets

In this article, you will learn how to summarize lengthy messages in the Stream, Post Card, and Inline Editable Table widgets using Sprinklr AI+.​Long texts in messages/posts can be challenging to read and very time-consuming. Thanks to Sprinklr AI+ integration with Sprinklr Insights, allowing you t

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

RS
Change Set Preview

​Sprinklr has enhanced Preview functionality of Sandbox Manager to provide greater visibility into data updates beforefinalizing changes.Accessing Preview PageNavigate to Launchpad. Under the Platform Modules, click All Settings within Settings.On the Settings window, under

marketing

Insights

social

New Article

+5

Knowledge Base Article

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Deploying Inbound Change Set

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Create an Editorial Calendar Board

Often users are applying the same set of filters or using the same GroupBy configurations. Users can save these settings in an Editorial Calendar Board, allowing them to easily access a frequently used view without the need to manually apply filters or other such settings each time they wish to see

Editorial Calendar

marketing

Editorial Calendar Boards

Knowledge Base Article

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Calendar Boards

RS
Dashboard Audit Logs

You can identify and view dashboard-level logs and receive notifications when an account is deactivated or a dashboard is modified. The audit will track changes at various levels, including:Filters:Applied or removed filters at the tab, section, dashboard, and widget levels.Updates to values selecte

Service

Knowledge Base Article

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Reporting Audit Logs

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Compose Pinterest Idea Ads

Pinterest Idea Ads are immersive, multi-page formats that let advertisers bring their ideas to life through video and image content. These ads provide a creative canvas to inspire audiences and deliver the information they need to take action.This article explains how to create and publish Pinterest

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Publish Pinterest Ads

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Product Insights on Review Websites

Reviews provide valuable insights that directly reflect the voice of customers, offering a rich source of feedback for businesses. Product Insights (PI) can pull data from various review platforms and present it in a unified view for analysis. In order to fetch this data, the source URL from the rev

Insights

Knowledge Base Article

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Sources

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Create Messages in Editorial Calendar

In this article, you will learn how to create messages from the editorial calendar. This way you can streamline your publishing workflow by combining editorial planning and publishing.To create messages from the Editorial CalendarClick the New Tab icon. Under the Sprinklr Marketing tab select Market

Editorial Calendar

Create Message

marketing

Knowledge Base Article

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Content Creation

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What Can Cause LinkedIn Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr. Doing this generates a new token. Each social network has policies and security algorithms inte

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Setting Up Quotas

A Quota in survey settings sets a limit on the number of responses allowed from specific respondent profiles based on user-defined conditions. This helps ensure balanced and controlled data collection from targeted groups. For example, if a company wants to collect 500 responses from participants in

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Settings

RS
Amplify with Advocacy by sending brand posts directly to Advocacy

Sprinklr allows Admins to send brand posts directly to Advocacy, using the Send to Advocacy feature, available in the engagement column. With the help of this capability, admins can selectively choose which post to send to Advocacy, so that the Advocates can boost these posts later.Note: The suppor

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Product Insights Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app's goal is to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It lever

Insights

Knowledge Base Article

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Persona App

RS
Entity Specific Settings for Voice Cases

Options unique to Voice Cases are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Sprinklr Voice from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that y

marketing

Insights

social

Service

Knowledge Base Article

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Entity Specific Settings for Voice Cases

RS
Session Screen Manager

You have the capability to manage anonymous user session expirations, including configuring the session expiry screen, setting the inactivity duration before a session expires, and customizing alert screens.There are 2 types of sessions -Time Based Rule Based Time-based session Application

Service

Knowledge Base Article

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Session Manager Builder

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Advocacy Reporting

Analytics on the engagement and activity from your Advocacy network can be tracked and reported on alongside social feedback. Using Sprinklr's best-in-class analytics platform, you'll see actionable insights into content performance, advocate activity, and more that can then be shared with

Advocacy - SES

Advocacy Reporting

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

RS
Create a Gallery from User Generated Earned Content

OverviewCreating a Gallery for Owned Brand Content can be done in seven simple steps. Follow this step-by-step guide or go directly to an individual page below.  Create a Gallery (Earned Content)Product Catalog ImportSource PostsCurate ContentTag PostsDesign the experienceAdd your Web AnalyticsEmbed

experience:space

create a gallery from earned content

Display - SES

article:howto

+7

Knowledge Base Article

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Gallery

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AI+ Studio Feature Access Management for Social Listening & Benchmarking

AI+ capabilities are governed through AI+ Feature Access Record Manager in the AI+ Studio. This configuration allows admins to enable or disable specific AI-powered capabilities and control which users can access them. Depending on the feature, permissions may be controlled at either: Customer Level

Knowledge Base Article

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Sprinklr AI+