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Permissions in AI Agent Builder

Access to AI Agent Builder is managed through role-based permissions configured in Global Roles.Permissions define what actions users can perform within each module and provide granular control over viewing, editing, deleting, and deploying AI configurations.Available PermissionsViewProvides read-on

Knowledge Base Article

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Sprinklr AI Agent Overview

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Initiate Workflow Automatically on your Media Assets

Creating an initiate workflow rule allows you to trigger workflows on all Media Assets. This way you can automate the process of initiating workflows in bulk on assets based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the media

marketing

Workflow Engine

Rule Engine

initiate workflow

Knowledge Base Article

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DAM Rules

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Service Command Centers Powered by Sprinklr Display

Service Command Centers are purpose-built, Always On displays that drive accountability through real-time transparency. They offer AI-powered insights and KPIs in real-time from 30+ sources across voice, digital, social, first-party, and third-party channels. These insights enable leaders and superv

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Define Custom Interval within a reporting dashboard

Your organization may want to start a month or a week with a different date or day, respectively, contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until Tues

Insights

Custom Interval

Knowledge Base Article

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Manage Dashboards (3-dots Options)

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Use Sprinklr AI+ to summarize messages in Stream, Post Card, and Inline Table widgets

In this article, you will learn how to summarize lengthy messages in the Stream, Post Card, and Inline Editable Table widgets using Sprinklr AI+.​Long texts in messages/posts can be challenging to read and very time-consuming. Thanks to Sprinklr AI+ integration with Sprinklr Insights, allowing you t

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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Auto-Translate an Article

It is possible to automatically translate an article using Google Translate. This feature allows users to easily convert articles from one language to another, facilitating communication between people of different cultures and languages.To auto-translate articlesOn the Create Article window, select

26.1

Sprinklr Service

Knowledge Base

Service

+2

Knowledge Base Article

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Translating Content

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Add/Remove Collaborators to Project

In Project Management, you can share a project with your team for collaboration, transparency, feedback/review or as a shared resource.  Where can you add collaborators in a project?You can open "Manage Collaborator" pane for a project from the following screen actions in Project Management:&nb

marketing

PM_GENERIC

PM_POPULAR

Knowledge Base Article

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Sharing and Access

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Presentations in Advocacy

IntroductionWith the latest updates in the Sprinklr platform, you now have the ability to use Advocacy as a data source for your presentations. Advocacy is now integrated as one of the data engines, enabling you to incorporate advocacy reporting data into your PowerPoint presentations. This feature

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionSupported UpdateChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStr

marketing

Knowledge Base Article

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X

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Marketplace Permissions

Before installing the Salesforce Connector, you must configure the necessary permissions to grant users appropriate access to the Sprinklr Marketplace. 1. Navigate to 'All Settings' From the Sprinklr Launchpad, go to All Settings. In the Platform Settings window, choose either: Workspace R

marketing

Insights

social

Service

Knowledge Base Article

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Prerequisites

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Facebook Post Insights

Facebook Post insights help you delve deeper into overall trends across your content. You can also view insights for specific posts, stories, videos, reels created by the brand and track performance for each. This article covers details on each of these.Post Insights MetricsMetricDescriptionDeprecat

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

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Facebook reporting glossary

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How to Create Snapchat Custom Audiences

Build custom audiences for Snapchat to target specific set of users

marketing

Knowledge Base Article

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Create Custom Audience

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Create a View Policy for Ticketing Workflow

View Policy in Sprinklr defines which fields should be visible, mandatory, or read-only on the ticket (case) form based on the value of a primary field. This ensures that agents see only the fields relevant to the case they are working on, improving usability and reducing errors.A View Policy is a c

Service

Knowledge Base Article

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Create View Policy

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Opt-out of WhatsApp Messages in Sprinklr through Journey Facilitator

Sprinklr allows your customers to opt out of WhatsApp Messages in case they want to unsubscribe. You can remove the user’s profile permanently from the profile list and the user will not receive any future messages. This enables you to manage opt-out requests from your customers.Before You BeginYou

marketing

Unsubscribe WhatsApp Messages through Journey Facilitator

Opt-Out of WhatsApp Messages

WhatsApp Messages

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Knowledge Base Article

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Opt-Out of WhatsApp Messages

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Overview to Alerts

Alerts are notifications sent to supervisors when specific events or conditions occur. They provide real-time information about critical matters, that enables supervisors to effectively manage their teams. Alerts are triggered when predefined metrics, such as the number of calls waiting or total num

Service

Knowledge Base Article

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Alerts Overview

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X (formerly Twitter) Reporting Updates

X Insights Track Deprecation X will be deprecating InsightsTrack metrics from 1st August, 2023. These metrics provide real-time data for reporting metrics. In addition to the InsightsTrack metric, the following additional metrics will also be deprecated as these metrics were copied from your respect

social

Sprinklr Social

20.10

Social - SES

+2

Knowledge Base Article

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Report on X activities

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Compose Facebook Carousel Ads

Showcase multiple products to your potential clients and gain more website visits from your ads.While composing Facebook Campaigns, you can create Carousel Ads (previously called Multi-Product Ads) in Ads Composer. Carousel Ads enable you to showcase up to ten products within a single ad unit on des

marketing

Knowledge Base Article

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Facebook Ad Formats

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Sprinklr Social: 26.4.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Sprinklr Social

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Viber Service Reporting

Viber Service Reporting helps you monitor, analyze, and optimize the performance of your Viber message interactions. Using metrics and dimensions from Inbound Analytics, you can track delivery success rates, read times, costs, and error reasons. This data allows you to assess message effectiveness,

Sprinklr Service

20.7.1

New Article

Service

Knowledge Base Article

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Viber Reporting

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Create Shift Trade Requests

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Create Shift Trade Requests