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WhatsApp Official Business Account (Blue tick)

The WhatsApp Official Business Account (Blue tick) is a verified badge that confirms a brand’s legitimacy and reliability. If your WhatsApp account is an Official Business Account (OBA), there will be a blue tick beside the displayed name in the contacts view. ​Note: The verified badge was earlier r

Service

Knowledge Base Article

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WhatsApp Official Business Account (Blue tick)

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How to Use Supervisor Copilot

Supervisor Copilot helps supervisors streamline daily operations and get assistance using natural language. Once available in the Persona App, Supervisor Copilot opens as a floating window that remains accessible as supervisors move across different areas of the Supervisor Console, enabling uninterr

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Sprinklr Service

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Updated Article

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Supervisor Copilot

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Update DAM Asset Created from the UGC Asset in UGC Rules

We have introduced the ability to update DAM asset created from the UGC asset in UGC rules. You can use this capability by choosing the DAM update actions.To Update DAM Asset Created from the UGC Asset in UGC RulesClick the New Tab icon . Under Governance Console, click Manage Rules within Platform

Update DAM Asset Created from the UGC Asset in UGC Rules

Update DAM Asset Created from UGC Asset

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Knowledge Base Article

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UGC rules

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Expired URL Shortner

IntroductionThere has been a recurring issue with publishing failures due to hitting the monthly API usage limit for Bitly URL shorteners. Multiple cases have been reported where posts, comments, and replies failed because Bitly’s rate limits were exceeded. While the immediate solution has been to a

Publishing - SES

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Social - SES

Knowledge Base Article

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Getting started with publishing

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Information Card

Information cards let you display information in various layouts, such as image-only, text-only, text with images, or text with icons on the Home Screen of Live Chat. You can add and configure these cards on the Home Screen of your Live Chat, and optionally include buttons to let users take actions.

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Knowledge Base Article

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Home Screen

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New Conversation Card

The "New Conversation widget" allows users to start a new conversation as shown below.1. Welcome TextIn Home Screen section of Live Chat builder you can put the desired welcome text.You can also change the font type by raising a support ticket containing the the appID and the font files in

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Knowledge Base Article

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Home Screen

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Power Reviews Capabilities and Limitations

To utilize the PowerReviews channel to its maximum potential, you need to be aware of its capabilities and limitations.PowerReviews CapabilitiesTermsDescriptionNoteEngagementView Review & ReplyYes Edit Reviews & ReplyNo Delete Review & ReplyNo Get Consumer Email AddressYesGet Review IDYe

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product:engagement

feature:system-admin-and-governance

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PowerReviews

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What are Tasks?

Tasks are action items assigned to specific users or the system itself. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks.

marketing

Task

Knowledge Base Article

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Getting Started with Tasks

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Create a Facebook Story Post via Mobile Publishing Flow

Facebook Stories allows Facebook users to share photos and videos to their "Story" -- which is visible to followers of the user's Facebook account -- and to specific users the Story's sender follows. Facebook Stories disappear after 24 hours.To Compose Facebook Story Post via Spr

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Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories

Knowledge Base Article

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Create a post on Facebook

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Cross-Post Live Videos on Facebook Pages

Sprinklr allows you to cross-post live videos on Facebook pages. If you manage multiple Facebook Pages, you can cross-post live videos across all those pages from Sprinklr. This article will cover the steps to publish a cross-post live video on multiple Facebook Pages.PrerequisitesYour account must

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Knowledge Base Article

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Create a post on Facebook

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Approval Workflow for Message/Case

Approval workflows in Sprinklr are designed to enable businesses to set up a process for reviewing and approving content before it is published on social media. With approval workflows, businesses can ensure that all social media posts and messages meet their quality standards, adhere to their brand

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Approval Workflows

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Subscribe to Campaigns in Bulk in Distributed

Distributed users now can view multiple campaigns on a single screen with user-friendly checkbox option to subscribe to multiple campaigns at a time. This feature makes the interface visually intuitive so that users don’t have to read through all the content before subscribing to a campaign. Steps t

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Bulk Campaign Subscription

Social - SES

DST - SES

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Campaigns (Distributed User)

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How to create Events?

Events can be programs launched by the brand which are promoted as a part of a brand's marketing activities. Events are usually time-bound, and there can be multiple promotional sub-campaigns to cater to a series of events that together form a larger Marketing Campaign. For example, the events

marketing

Event

Knowledge Base Article

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Configuration & Setup

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How to create a Sub Campaign?

Sub-Campaign is a child entity to a campaign and can be used as tags to further categorize a group of content for more granular reporting and tracking. With the introduction of sub-campaigns in Sprinklr, you can set custom fields, attach briefs and assets, experience collaboration, and trigger workf

campaign management

marketing

Sub-Campaign

Knowledge Base Article

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Configuration & Setup

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Add a Telegram Account

Telegram is a cross-platform, cloud-based instant messaging software and application service. Once Telegram has been enabled in your environment, you can add your Telegram Bot account on Sprinklr just like other accounts. Note: To get this capability enabled in your environment, contact your Success

Knowledge Base Article

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Telegram

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Tags in Production Dashboards

In this article, you will learn how to view your Custom Dashboards under different tags and how to create/edit their tags.What are tags?Tags are used to categorize your Production Dashboards into different collections. They cannot be applied to any Standard Production dashboard while multiple tags c

marketing

Production Dashboard

Knowledge Base Article

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Advanced Functionalities

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Filter Group Message for Telegram

In this article, you will learn about how to filter out group messages in Engagement Columns. Similarly, you filter the group message within the Rule Engine. To Filter Group Message in Engagement ColumnsClick the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage

Knowledge Base Article

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Telegram

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Telegram Capabilities and Limitations

Telegram is a cross‑platform, cloud‑based instant messaging service that supports end‑to‑end encrypted chats and VOIP calls. To make the most of the Telegram channel in Sprinklr, it is important to understand its supported capabilities and limitations. In this article, we discuss all the possible ca

Knowledge Base Article

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Telegram

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Volumatic Ads Benchmarks Navigation & Management

Navigate to Ads BenchmarksClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Benchmarks within Analyze.On the Ads Benchmark window, you'll find options to configure and edit existing benchmarks. You will also find options to export the Ads Benchmarks either indiv

marketing

Knowledge Base Article

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Managing a Benchmark

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Actions with pre publishing rules

In this article we will cover the various actions in Pre-publishing rules.Pre Publishing Rule ActionsConditionsDescriptions Change properties of Post Set the action based on the following Post attributes:  TagPartner custom propertyClient custom propertyC

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Pre publishing rules