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Conversational Insights Column in Engagement Dashboard

You can configure Conversational Insights columns within Engagement Dashboards to view a stream of message content based on the conversation. You can also set additional parameters to further restrict the conversation-level data you see.Using a Conversational Insights column, you can monitor message

Insights

Knowledge Base Article

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Conversation Insights mentions in Engagement Dashboard

RS
Troubleshooting Jira Connector Common Issues

This page lists common issues you may encounter with the Sprinklr and Jira integration, along with their resolutions.Issue: You encounter this error: This user is already added to an application in client <client_name>.​Resolution: Ensure that the Jira user used for the integration is not alre

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Troubleshooting Editorial Calendar via Sprinklr Support

How do I navigate through the errors within the Editorial Calendar?Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities and Use Cases section can help you the best in this scenario.Step 2: If you are not able

Editorial Calendar

marketing

Troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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How to Use Peer to Peer Chat?

The Peer-to-Peer Chat feature is an integrated communication tool that enables seamless internal messaging, eliminating the need for external chat applications. It allows care agents, supervisors, administrators, and quality managers to collaborate efficiently within the Sprinklr platform. Permissio

Service

Knowledge Base Article

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Peer to Peer Chat

RS
Creating Meta Collection Ads (With Canvas) using Feeds

OverviewSprinklr now supports dynamic Instant Experience (Canvas) creation directly from Automated Campaigns (AC). This eliminates the need to manually pre-create static canvases in Meta and enter Canvas IDs into feeds.With this enhancement, advertisers can dynamically generate cover media, product

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Advanced Use Cases

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Scheduled Export Deactivation Owner and Reminder Emails

User inactivation can occur due to compliance requirements from the platform, such as not logging in for a certain number of days, or it can be triggered by an admin.If the user who set up the scheduled exports becomes inactive, the exports get disabled without any notification.To ensure the continu

Service

Knowledge Base Article

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Scheduled Export Use Cases

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Queue Monitoring Overview

What is Queue Monitoring Feature?With Queue Monitoring feature, supervisors get's a bird's eye view of all their queues in real-time. At the same time, supervisors can drill down on the individual queues to monitor and analyze key metrics like SLA, Customers Waiting, Average Wait Time, Aba

Service

Knowledge Base Article

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Queue Monitoring Overview

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Scheduled Export Meta Data Report

This report utilizes Export Metadata as its data source and displays comprehensive details regarding scheduled exports, enabling users to verify exported data against corresponding rows, while providing additional information such as the raw export file, dashboard name, and owner of the export. This

Service

Knowledge Base Article

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Scheduled Export Use Cases

RS
Sprinklr Specialised AI Service Features

Sprinklr’s Specialised AI Service Features empower businesses to deliver exceptional customer experiences by combining advanced generative AI with enterprise-grade governance and security. These features include AI-powered listening, sentiment analysis, and intent detection across millions of conver

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Service Specialized AI Use Cases

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Create Facebook Campaign Shells for Brand Lift Study

Measure the market impact of your brand awareness using measurements like brand polling and enhance the performance of your ads.Facebook Brand Lift Study helps you measure the real impact of your brand awareness campaigns based on customers’ behaviors throughout your funnel. It uses brand polling an

marketing

Knowledge Base Article

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Reporting & Analytics

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Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Which Dimensions can be Grouped in Ads Manager Pivot?

SUMMARYThis article will cover all the groupable dimensions in ads manager pivot. The groupable dimensions can be used to group by the pivot on. Pivot Table — Groupable DimensionsLevelGroupable DimensionsCampaignClick to view the groupable dimensions at the Campaign levelChannelPaid Initiative NameP

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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View Reporting for Omni-Channel Journeys

Once you have deployed a customer journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to check reporting for the audience activity on its Reporting dashboard. It enables you to get detailed reports for various types of audience activities, both at

marketing

Reporting

Knowledge Base Article

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Advanced Use Cases

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Troubleshooting Journey Facilitator errors

Here’s how you can deal with errors.Step 1: Go through the relevant Articles to understand if any of these can help you understand the root cause for your error. Step 2: Make sure you have the right permissions for your user role regarding the feature you are trying to use.Step 3: If you’re not able

marketing

Journey Facilitator

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Facebook & Instagram Ads Reporting Dashboards

Users can view Facebook & Instagram data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by

marketing

Knowledge Base Article

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Reporting & Analytics

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Troubleshooting Publishing Errors

Here’s how you can deal with publishing errors.Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities section & Configuration & Setup section can help you the best in this scenario.Step 2: Make sure you

marketing

Troubleshooting

publishing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Data Connector Export Module

In a Data Connector Export Module, you can export Raw Entity data, Entity Reports, and Template to S3 and an SFTP location, at specified intervals. By extending your data capabilities to include export processes, you can benefit from a comprehensive data management solution that ensures seamless dat

marketing

Insights

social

Service

Knowledge Base Article

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Data Connector Export Module

RS
How to Apply QA Checklists in Ads Composer

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Composer Application

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Sprinklr Social: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with feature advancements in DAM, Publishing, UGC, Distributed, and Advocacy.

marketing

Insights

social

Service

Knowledge Base Article

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v18.8.2 (October)

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Creating Programs, Sub-Programs and Surveys

Programs provide a structured way to organize and manage surveys at scale efficiently. By creating Programs and setting up Sub-programs within them, users can build a clear hierarchy that supports better organization, collaboration, and control. Surveys must be created within a Program or Sub-progra

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Creating Programs, Sub-Programs and Surveys