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Support for Quadrant Matrix in Display

Sprinklr Presentations and Display builders now support Quadrant Matrix which highlights correlations and tradeoffs between your variables. Users can now this widget from the library and have improved visibility on your brand evaluation and performance. Additionally, Audience Analytics can serve as

Display - SES

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Quadrant Matrix in Display

command center

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Knowledge Base Article

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Display

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Mapping Configuration Screen

Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Sprinklr. This makes it easier to guarantee that information is correctly transmitted and

marketing

Insights

social

Service

Knowledge Base Article

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Mapping Configuration Screen

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Support Cases

The Support Cases Widget enables users to create support tickets quickly and efficiently. The widget displays a support button, providing users with easy access to the support ticket creation feature. Users can use this button to report any issues or concerns regarding the product or service offered

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Knowledge Base Article

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Widget Library

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Apply Web Analytics

A lot of companies struggle to show the effectiveness of social media marketing even with an increase in their spend on social media ads and platforms. With additional analytic information and software, companies can begin to provide this quantitative analysis.​With the help of this article, you can

social

Knowledge Base Article

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Manage Accounts

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Prioritisation of inbound calls over outbound calls

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how to manage the prioritization of inbo

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Knowledge Base Article

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Additional Use Cases

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Configuring Microphone Settings

Voice interactions are a critical part of delivering seamless customer support in Sprinklr. As an agent, having a properly configured microphone and audio setup is essential to ensure clear communication with customers and uninterrupted call handling.If you are setting up voice capabilities for the

Knowledge Base Article

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Headphones Integration in Call Controls

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Canned Responses in Distributed

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

Canned Responses in Distributed

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Social - SES

DST - SES

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Knowledge Base Article

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Engagement (Distributed Admin)

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Answering Machine Detection Policy (AMD Policy)

The Answering Machine Detection Policy allows admins and supervisors to fine-tune how the system identifies whether an answered call is picked up by a human or a voicemail. It aims to give non-engineering teams the ability to easily fine-tune and optimize the Answering Machine Detection (AMD) model

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Answering Machine Detection

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Media Monitoring & Analytics

In today’s modern world, PR teams are struggling to accurately measure the KPIs and hence it becomes difficult for the PR teams to showcase RoI on their efforts. Because of the lack of objective benchmarks, creating data-backed purpose-driven strategies is often difficult.The Media Monitoring &

Insights

Knowledge Base Article

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Media Monitoring & Analytics

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Publish Snapchat Spotlight via Sprinklr

This article will cover the steps and guidelines on how to publish Spotlight to Public Profiles( linked to Snapchat Business account) using Sprinklr. Note: This capability needs a specific setup. Get in touch with your Success Manager to get this capability enabled in your environment. Steps to Pub

Publish Snapchat Spotlight

Publish Snapchat Spotlight via Sprinklr

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Snapchat Spotlight

Knowledge Base Article

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Snapchat Business

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Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

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Knowledge Base Article

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Publishing Functionalities

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Troubleshooting Ads Custom Metrics

Points to be noted:Strategy group metrics can't be incorporated with other metrics.

marketing

Knowledge Base Article

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Troubleshooting Custom Metrics

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Automated Checklist: Common Use Cases

Explore the following examples of common use cases that can be established through rules in the Automated Checklist. These scenarios showcase the versatility and applicability of leveraging rules to enhance the overall quality and compliance standards within your contact center.GreetingCreate a rule

Sprinklr Service

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Updated Article

26.4

Knowledge Base Article

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Checklist Rules

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Define Y-Axis Scale in widgets

While creating or adding a widget to any of your dashboards, you can use the Define Y-Axis Scale feature (available under the Configuration section). It will help you define the custom values for minimum and maximum Y-Axis along with the step size for the number of divisions.The dashboard widgets su

manage widgets

Insights

Y-Axis Scale

Knowledge Base Article

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Define Y-Axis Scale in Widgets

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Co-browsing Overview

Co-browsing will allow agents to get full visibility into the customer’s screen, enabling them to guide customers through product purchases, complex form filling, or confusing information on websites while maintaining privacy and security.​Sprinklr Live Chat's Co-browsing has the following bene

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Knowledge Base Article

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Co-browsing

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TikTok as Benchmarking Source

TikTok is now integrated into the Benchmarking and Insights in Sprinklr, making it easy to view and analyze public video-level data from eligible TikTok Creator Marketplace (TTO) creators. You can bring TikTok creator data (returned by TikTok discovery page) as brands directly into your reports, com

Insights

Knowledge Base Article

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Tiktok

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Repeat Parent Reply Node

​OverviewThe 'Repeat Parent Reply' node is supported only for the dialogue trees deployed in Fallback Bots (Deployment Settings). In case of fallback, if the dialogue tree deployed in the fallback settings has this node, then the bot will publish the last bot reply on which the fallback ha

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Knowledge Base Article

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Nodes in a Dialogue Tree

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Manage Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published. Once you have added an approval path within Sprink

experience:space

enable tiered approvals

release:N-A

disable tiered approvals

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Knowledge Base Article

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Tiered Approval

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iOS - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (S

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Knowledge Base Article

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Older Versions

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iOS - v12.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions