Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

SH
Twitter as a Benchmarking source

When it comes to brands, influencers, and their audience connecting and engaging online, there's one social channel that's head and shoulders above the rest: Twitter. This platform is the ultimate hotspot for sparking conversations, building relationships, and creating buzz. Sprinklr has a

Benchmarking

Knowledge Base Article

 • 

Twitter

SH
Identify Messages Originating from Facebook Messenger in Rule Engine

Rule Engine supports identifying the source of message coming from Facebook Messenger chat plugin embedded on your website, Facebook mobile, or native Facebook channel. You can create a condition based on source of a message and then configure an action based on that condition. So messages can be ea

Knowledge Base Article

 • 

Facebook Messenger Overview

RS
Configuring Source Selection for Voice Cases

Configuring a connector in Data Connectors refers to the process of setting up and configuring how data is exchanged between Sprinklr and external systems. A connector acts as an interface or bridge that facilitates the flow of data between Sprinklr and other platforms (For example CRMs, databases,

Knowledge Base Article

 • 

Configuring Source Selection for Voice Cases

SH
Actions with Inbound Rules

Actions are executed on the inbound message or the profile associated with the message. In this article, we'll look at each Inbound Rule Action type and the specific actions within those action types:Assign a Message to a User/Queue:Assign a Message to User/Queue Actions are actionable tasks on

Inbound Rules

Actions

Knowledge Base Article

 • 

Benchmarking rules

SH
Create a Visual Listening Topic

To uncover valuable and precise insights and listen to conversations around images containing your brand logos and image text (OCRs).Sharing pictures, videos, and memes has become a new language of millions of conversations on social media. With visual topics, you can easily listen to visual insight

Visual Listening

Visual Based Listening

Knowledge Base Article

 • 

Topic Creation & Setup

SH
Create Messages in Editorial Calendar

In this article, you will learn how to create messages from the editorial calendar. This way you can streamline your publishing workflow by combining editorial planning and publishing.To create messages from the Editorial CalendarClick the New Tab icon. Under the Sprinklr Marketing tab select Market

Editorial Calendar

Create Message

Knowledge Base Article

 • 

Content Creation

RS
Anomaly Detection

Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies users to

Knowledge Base Article

 • 

Ad Campaign Optimization

RS
How to Access Bluesky Reposts in Sprinklr

Bluesky brand and fan reposts can now be accesses from Sprinklr. This article will guide you on how to create an engagement column in Sprinklr to view your brand and fan reposts.​Open a new tab and navigate to Sprinklr Social > Engagement Dashboards.Click on the desired dashboard that contains Bl

Knowledge Base Article

 • 

BlueSky

SH
How to import a file using FPDI

Sprinklr’s FPDI offers the capability to import message and its related custom data in the form of an excel file, which can be viewed and ingested into Social Listening. Additionally, users can now transform the data on Sprinklr before it can be ingested into Social Listening.  What file formats are

Import FPDI File

Build FPDI File

Knowledge Base Article

 • 

First Party Data Ingestion

SH
About Facebook Bid Multipliers

Splitting budgets and optimizing bids based on different targeting attributes leads to over-segmentation of audiences among multiple Ad Sets with relatively smaller audience pools. This reduces the effectiveness of the Facebook algorithm as well as the efficiency of the budget split.Sprinklr Strateg

Knowledge Base Article

 • 

Setting Up Smart Bidding

SH
Get predicted Engageability of messages with Intuition model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Outbound Message

thirdpane

outbound column

messages

Knowledge Base Article

 • 

Leverage AI for better engagement

SH
Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.​Here

Knowledge Base Article

 • 

Standard reporting dashboard for Facebook

SH
Associate and Dissociate Messages from a Case

In Sprinklr, a message refers to an individual customer interaction that is received by a business through a social media platform or any other communication channel supported by Sprinklr, such as email or live chat. A message can be a comment, post, direct message, or any other type of communicatio

Knowledge Base Article

 • 

Associate/Dissociate Messages

SH
Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

Ad Comment Moderation

Advertising

Knowledge Base Article

 • 

Supported Channel Actions

SH
Add External API in Sprinklr

Sprinklr offers a streamlined way to import, configure, and create API extensions using the UI. This significantly reduces the turnaround time for configuring third-party APIs on Sprinklr’s platform.Once configured, you can call third-party (external) APIs during workflow execution across various ca

Knowledge Base Article

 • 

Configure an Extension in Sprinklr

RS
Add a WhatsApp Business account in Distributed

IntroductionThis functionality allows you to add WhatsApp Business accounts to your profile and interact with them seamlessly. As a Distributed User, you can effortlessly integrate WhatsApp Business accounts into your contacts and use Sprinklr to reach out to these accounts or respond to their queri

Distributed User

WhatsApp Business Account Addition in Distributed

Add WhatsApp Business Account in Distributed

Distrubited

Knowledge Base Article

 • 

Governance (Distributed User)

SH
Content Variables

In some cases, certain words or phrases within an article may need to be regularly updated manually. For instance, in the case of a global company like ACME with a complex pricing structure across multiple countries and regions, maintaining such information can be challenging. To address this issue,

Knowledge Base Article

 • 

Create and Manage Articles

SH
Publish X Organic Cards

Sprinklr gives you a smarter way to manage your presence on X using the Organic X cards. It allows you to easily schedule and publish content, target a specific audience, and engage with your followers on X. Here in this article, we mention the steps to publish these Organic cards.StepsClick the Qui

Knowledge Base Article

 • 

Publish to an X account

SH
View & Edit Account Details

With Sprinklr account settings, you can view and update properties of your brand’s social media accounts. This article lists down steps on how to view and edit various account fields in Sprinklr.Steps to view and edit account detailsClick the New Tab icon. Under Platform Modules, click Social Accoun

Knowledge Base Article

 • 

Manage Accounts

SH
Dynamic Creative Optimization Overview

What is Dynamic Creative Optimization? Dynamic Creative Optimization (DCO) is a digital advertising technology that uses data and algorithms to automatically tailor ad creative to individual viewers in real time. It enables advertisers to deliver personalized and highly relevant ads to different aud

Knowledge Base Article

 • 

DCO in Sprinklr Overview