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Sprinklr Service: Patch Changes (18.5.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.5.2 (July)

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Publishing - SES

Smart Approval

Smart Approvals

social

+1

Knowledge Base Article

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Leverage AI in publishing

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Sort Content in Production Dashboard

In this article you will learn how content can be sorted according to different properties in List and Kanban view of the Production DashboardHow it worksNavigate to the Production DashboardsFrom the Dashboard Bar of the Production Dashboards window, click Sort By.Select the desired dimension from t

marketing

Sort Grouping Dimensions

Manage Production Dashboards

Production Dashboard

+1

Knowledge Base Article

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Production Dashboard Actions

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Configure Knowledge Base for Agent Copilot

Knowledge Base content is one of the core training sources for your Agent Copilot. You can add specific articles or categories and configure them for auto-sync and filtering. Follow these steps to configure Knowledge Base content:  ​In the Knowledge Base section, click Configure. The Knowl

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Data Management

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Clone a Production Dashboard

In this article, you will learn how to clone a Production Dashbaord.Clone a Production DashboardNavigate to the Production Dashboards.Click on the ellipses in the top right corner of the production dashboard screen.Select Clone Dashboard from the dropdown menu.After filling in the name of the new da

marketing

Manage Production Dashboards

Production Dashboard Actions

Production Dashboard

+1

Knowledge Base Article

 • 

Production Dashboard Actions

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Configure Websites as Knowledge Source in Agent Copilot

You can enhance your Agent Copilot's responses by adding website URLs as content sources. This allows the Agent Copilot to reference information from specified websites when answering user queries.Note: A maximum of 1000 pages can be indexed from a single website to Agent Copilot by default. T

Sprinklr Service

26.7.1

New Article

Knowledge Base Article

 • 

Data Management

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In-line edit content in dashboard

In this article, you will find out how to edit the entity details in the list view of Production Dashboards.How it worksDouble-click on the required field and update the information:Supported fields for In-line editingEntityDescriptionMessagesFields that you can in-line edit within the Outbound Mess

List View

marketing

In line Editing

Production Dashboard

Knowledge Base Article

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Production Dashboard Actions

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Troubleshooting Publishing Errors

Here’s how you can deal with publishing errors.Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities section & Configuration & Setup section can help you the best in this scenario.Step 2: Make sure you

marketing

troubleshooting

publishing

Knowledge Base Article

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Troubleshooting & FAQs

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Manage Records via IVR

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Knowledge Base Article

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IVR Use Cases

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X Ads Reporting Dimensions

Leverage this detailed list of all X dimensions available in Sprinklr's Ads Reporting to gain more insight into your X Ads. Given below is a list of all X dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by Date.DayDay

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Overview

Proactive prompts allow targeting website visitors with certain configurable messaging based on their behavior. Brands can make the first step to engage with their customers with contextual pop-ups. It can help achieve multiple business goals like increase conversions, reduce cart abandonment, custo

Service

Knowledge Base Article

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Overview

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How to Enable or Disable a Custom Field

Click the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the Custom Fields window, under the Status column, slide the toggle icon to enable/disable the custom field. ​

marketing

Knowledge Base Article

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Create & Manage

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Add LinkedIn Pages

To add a LinkedIn Page to the Sprinklr platform​1. Click the New Tab icon. Under Governance Console, click Social Accounts within Listen.​​2. Click Add Account in the top right corner of the Accounts window.​​​​3. On the Add Account window, search and select LinkedIn Company from the list of channel

marketing

Knowledge Base Article

 • 

Setting Up LinkedIn in Sprinklr

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Manage Location Hierarchies

Location Hierarchies allow you to organize your business locations into nested levels, where you can view information that is organized in layers. Location Hierarchies not only let you track the performance of brand locations but also can track the competition using competitor hierarchies.From the L

Insights

Knowledge Base Article

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Competitor Benchmarking

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How does Sprinklr Calculate the Trend Data?

Trend Metrics provide an analytical edge to predict future outcomes; provide better understanding of cause and effect; Insight into changes over time. From aggregated data from the API, Sprinklr stores data trends over different time periods and provides these in the form of Trend Metrics. This arti

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

RS
HSM vs Interactive Template

WhatsApp only permits freeform text when you are responding within 24 hours of a customer reaching out to you. Free-form messages (i.e. any non-messages templates) are responses to user-initiated messages, which can be any type of message within the 24-hour response window.   Whereas a template mess

Service

Knowledge Base Article

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HSM vs Interactive Templates

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How to Configure an Insight Group?

Access to insights can be tailored for different teams, regions, departments, and so on. based on their designated groups, ensuring relevant information is easily available to the right individuals.Creating an insight group empowers users to organize and analyze data based on specific criteria, allo

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Configuring Insights Hub

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Add Facebook Workplace Account in Sprinklr

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states steps to add your Facebook Workplace Bot account on Sprinklr.StepsClick the New Tab icon. Under the

social

Knowledge Base Article

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Add Facebook account in Sprinklr

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Customer-Facing Guided Workflows in Knowledge Base Articles

OverviewTo enhance customer self-service, incorporating step-by-step troubleshooting workflows into knowledge base articles can be highly beneficial. These interactive elements guide customers through a series of instructions, enabling them to resolve issues or accomplish tasks more easily.​When cus

Service

Knowledge Base Article

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Guided Workflows in Knowledge Base Articles

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Enhancements for Bulk Ad Imports

Bulk Import makes campaign launches faster by allowing you to effortlessly scale capabilities that add value to different stages of the campaign lifecycle. In this article, you will learn about the various enhancements made to the Bulk Import workflow for improved usability and increased efficiency.

marketing

Knowledge Base Article

 • 

Configuring Bulk Imports